1823 is a
24x7
In commerce and industry, 24/7 or 24-7 service (usually pronounced "twenty-four seven") is Service (economics), service that is available at any time and usually, every day. An alternate orthography for the numerical part includes 24×7 (usuall ...
one-stop hotline services operated by the
Government of Hong Kong
The Government of the Hong Kong Special Administrative Region, commonly known as the Hong Kong Government or HKSAR Government, refers to the executive authorities of Hong Kong SAR. It was formed on 1 July 1997 in accordance with the Sino-Br ...
. It answers public enquiries on behalf of more than 20 participating departments and receives public complaints against the Government. It also act as a platform for resolving cross-departmental complaints. For enquiries regarding Departments not covered by 1823, the Call Centre can provide relevant contact information. Public enquiries or complaints can be made by
phone
A telephone is a telecommunications device that permits two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most efficiently the human voice, into ele ...
,
fax,
SMS
Short Message/Messaging Service, commonly abbreviated as SMS, is a text messaging service component of most telephone, Internet and mobile device systems. It uses standardized communication protocols that let mobile devices exchange short text ...
,
email
Electronic mail (email or e-mail) is a method of exchanging messages ("mail") between people using electronic devices. Email was thus conceived as the electronic ( digital) version of, or counterpart to, mail, at a time when "mail" meant ...
,
online
In computer technology and telecommunications, online indicates a state of connectivity and offline indicates a disconnected state. In modern terminology, this usually refers to an Internet connection, but (especially when expressed "on line" or ...
, or
post.
History
1823 was launched by the
Efficiency Unit
Efficiency is the often measurable ability to avoid wasting materials, energy, efforts, money, and time in doing something or in producing a desired result. In a more general sense, it is the ability to do things well, successfully, and without ...
of the
Government Secretariat in July 2001 and became fully operational in October 2002. It aims as a replacement of telephone hotlines, fax numbers, email and other addresses operated by various government departments.
In 2009, the Centre answered over 2.4 million calls. Over 16.5 million calls have been answered in ten years' time.
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]
References
2001 establishments in Hong Kong
Hong Kong government departments and agencies
{{HongKong-gov-stub