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9-1-1, commonly referred to as 911, is the national
emergency telephone number Most public switched telephone networks have a single emergency telephone number (sometimes known as the universal emergency telephone number or the emergency services number) that allows a caller to contact local emergency services for assis ...
of the
Philippines The Philippines (; fil, Pilipinas, links=no), officially the Republic of the Philippines ( fil, Republika ng Pilipinas, links=no), * bik, Republika kan Filipinas * ceb, Republika sa Pilipinas * cbk, República de Filipinas * hil, Republ ...
managed by the Emergency 911 National Office. On August 1, 2016, 911 and 8888, a public complaint hotline, effectively replaced Patrol 117.


History

Prior to the inception of 117, emergency services were reached through a myriad of telephone numbers. The fire department in
Manila Manila ( , ; fil, Maynila, ), officially the City of Manila ( fil, Lungsod ng Maynila, ), is the capital of the Philippines, and its second-most populous city. It is highly urbanized and, as of 2019, was the world's most densely populate ...
, for example, had fifty telephone numbers, one for every fire station in the city. In February 1998, the 117 hotline was implemented by
PLDT PLDT, Inc., formerly known as the Philippine Long Distance Telephone Company ( fil, Kompanya ng Teleponong Pangmalayuan ng Pilipinas), is a Philippine telecommunications, internet and digital service holdings company. It is one of the country's ...
. At the time, 117 was solely used in the
Metro Manila Metropolitan Manila (often shortened as Metro Manila; fil, Kalakhang Maynila), officially the National Capital Region (NCR; fil, link=no, Pambansang Punong Rehiyon), is the capital region, seat of government and one of three List of metrop ...
area by the Philippine National Police for the reporting of ongoing crimes as part of a program called the "Patrol 117 Street Patrol Program" in cooperation with the Foundation for Crime Prevention. Efforts to expand the capabilities of 117 began in the 1990s, starting with the addition of emergency medical services to the scope of 117 in Metro Manila through a private-sector initiative called Project EARnet (Emergency Assistance and Response network). Government involvement in the expansion of 117's scope began in late 1998, when the DILG announced the formation of Emergency Network Philippines, a project that sought to support a national emergency telephone number in order to enable the faster delivery of emergency services to the Filipino people.Project Overview and Objective
, Emergency Network Philippines, retrieved October 26, 2008
On August 8, 2001, a memorandum of agreement was signed between the DILG and
Frequentis Frequentis is an Austrian high-tech company that develops communication and information systems in fields such as air traffic management and public safety & Public transport, transport (police, rescue and fire services, coastal rescue, railways, ...
, an
Austria Austria, , bar, Östareich officially the Republic of Austria, is a country in the southern part of Central Europe, lying in the Eastern Alps. It is a federation of nine states, one of which is the capital, Vienna, the most populous ...
n company, on the implementation of the ENP project.Signing of the Memorandum of Agreement
, Emergency Network Philippines, retrieved October 26, 2008
The
National Economic and Development Authority The National Economic and Development Authority (NEDA; fil, Pambansang Pangasiwaan sa Kabuhayan at Pagpapaunlad) is an independent cabinet-level agency of the Philippine government responsible for economic development and planning. It is headed ...
approved the project later in the year, and project funding was secured with a loan agreement being signed between the Philippine and Austrian governments on December 6. By virtue of Executive Order No. 226, 117 became the official national emergency telephone number of the Philippines on July 14, 2003.EXECUTIVE ORDER NO. 226: INSTITUTIONALIZING THE PATROL "117" AS A NATIONWIDE HOTLINE NUMBER
Office of the President Office of the President can refer to: * Office of the President of Brazil * Office of the President of the People's Republic of China (entity in the Office of the General Secretary of the Chinese Communist Party) * Office of the President (Republi ...
, retrieved November 1, 2008
The 1.4 billion project was completed on August 2, 2003, with the opening of a new 117 call center in
Quezon City Quezon City (, ; fil, Lungsod Quezon ), also known as the City of Quezon and Q.C. (read in Filipino as Kyusi), is the List of cities in the Philippines, most populous city in the Philippines. According to the 2020 census, it has a populatio ...
, serving the entire Metro Manila area. Four more 117 call centers were opened in 2006, and the full network, consisting of sixteen networked call centers, was rolled out in 2007. In 2016, at his first cabinet meeting after his inauguration, President
Rodrigo Duterte Rodrigo Roa Duterte (, ; born March 28, 1945), also known as Digong, Rody, and by the initials DU30 and PRRD, is a Filipino lawyer and politician who served as the 16th president of the Philippines from 2016 to 2022. He is the chairperson ...
vowed to put up a complaint hotline, 8888, while Presidential Communications Secretary Martin Andanar said that the existing 117 hotline would be replaced by 911. On August 1, 2016, 911 was launched as the nationwide emergency hotline number by the Philippine National Police (PNP). 9-1-1 is patterned on the same system that was implemented in
Davao City Davao City, officially the City of Davao ( ceb, Dakbayan sa Dabaw; ), is a first class highly urbanized city in the Davao Region, Philippines. The city has a total land area of , making it the largest city in the Philippines in terms of lan ...
by President Rodrigo Duterte while he was still mayor.


Coverage

911 service is available nationwide 24/7. Depending on the location of the call, a 911 call will route to any of the sixteen existing 117 call centers located in various cities around the Philippines. Each call center serves a single region. Telecommunications Commissioner Gamaliel Cordoba said that all calls to 911 will be rerouted to the existing Patrol 117 hotline while the 911 command center is not yet established. Existing 117 call centers are located in the following areas:


Other Emergency numbers

Other than 911, other emergency numbers are also used around the country, maintained and operated by both government agencies and the
private sector The private sector is the part of the economy, sometimes referred to as the citizen sector, which is owned by private groups, usually as a means of establishment for profit or non profit, rather than being owned by the government. Employment The ...
.


References


External links


Emergency Network Philippines
{{Emergency telephone numbers Emergency telephone numbers Three-digit telephone numbers Telephone numbers in the Philippines