Quality Storyboard
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Quality Storyboard
A quality storyboard is a method for illustrating the quality control process (QC story). Some enterprises have developed a storyboard format for telling the QC story, for example, at Yokogawa-Hewlett-Packard in Japan, the story is told using a flip chart which is 6 feet by 6 feet (2 x 2 meters). The project team uses colored markers to show the PDSA cycle ( Shewhart cycle) plus the SDSA cycle (SDSA = Standardize, Do, Study, Act). A QC story is an element of policy deployment. After each manager writes an interpretation of the policy statement, the interpretation is discussed with the next manager above to reconcile differences in understanding and direction. In this way, they play "catchball" with the policy and develop a consensus. Worker participation in managerial diagnosis When the management attempts to make a managerial diagnosis, it is important that the people whose work is being diagnosed be properly prepared to enter the discussion. For this purpose, it is very helpfu ...
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Quality Control
Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements". This approach places emphasis on three aspects (enshrined in standards such as ISO 9001): # Elements such as controls, job management, defined and well managed processes, performance and integrity criteria, and identification of records # Competence, such as knowledge, skills, experience, and qualifications # Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality relationships. Inspection is a major component of quality control, where physical product is examined visually (or the end results of a service are analyzed). Product inspectors will be provided with lists and descriptions of unacceptable product defects such as cracks or surface blemishes for example. History and introduction Ea ...
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Storyboard
A storyboard is a graphic organizer that consists of illustrations or images displayed in sequence for the purpose of pre-visualizing a motion picture, animation, motion graphic or interactive media sequence. The storyboarding process, in the form it is known today, was developed at Walt Disney Productions during the early 1930s, after several years of similar processes being in use at Walt Disney and other animation studios. Origins Many large budget silent films were storyboarded, but most of this material has been lost during the reduction of the studio archives during the 1970s and 1980s. Special effects pioneer Georges Méliès is known to have been among the first filmmakers to use storyboards and pre-production art to visualize planned effects. However, storyboarding in the form widely known today was developed at the Walt Disney studio during the early 1930s. In the biography of her father, ''The Story of Walt Disney'' (Henry Holt, 1956), Diane Disney Miller exp ...
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Shewhart Cycle
PDCA (plan–do–check–act or plan–do–check–adjust) is an iterative design and management method used in business for the control and continual improvement of processes and products. It is also known as the Shewhart cycle, or the control circle/cycle. Another version of this PDCA cycle is OPDCA. The added "O" stands for ''observation'' or as some versions say: "Observe the current condition." This emphasis on observation and current condition has currency with the literature on lean manufacturing and the Toyota Production System. The PDCA cycle, with Ishikawa's changes, can be traced back to S. Mizuno of the Tokyo Institute of Technology in 1959. PDCA is often confused with PDSA (Plan-Do-Study-Act). Dr. W. Edwards Deming emphasized the PDSA Cycle, not the PDCA Cycle, with a third step emphasis on Study (S), not Check (C). Dr. Deming found that the focus on Check is more about the implementation of a change, with success or failure. His focus was on predicting the result ...
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Control Chart
Control charts is a graph used in production control to determine whether quality and manufacturing processes are being controlled under stable conditions. (ISO 7870-1) The hourly status is arranged on the graph, and the occurrence of abnormalities is judged based on the presence of data that differs from the conventional trend or deviates from the control limit line. Control charts are classified into Shewhart individuals control chart (ISO 7870-2) and CUSUM(CUsUM)(or cumulative sum control chart)(ISO 7870-4). Control charts, also known as Shewhart charts (after Walter A. Shewhart) or process-behavior charts, are a statistical process control tool used to determine if a manufacturing or business process is in a state of control. It is more appropriate to say that the control charts are the graphical device for Statistical Process Monitoring (SPM). Traditional control charts are mostly designed to monitor process parameters when the underlying form of the process distributions ...
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Pareto Chart
A Pareto chart is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line. The chart is named for the Pareto principle, which, in turn, derives its name from Vilfredo Pareto, a noted Italian economist. Description The left vertical axis is the frequency of occurrence, but it can alternatively represent cost or another important unit of measure. The right vertical axis is the cumulative percentage of the total number of occurrences, total cost, or total of the particular unit of measure. Because the values are in decreasing order, the cumulative function is a concave function. To take the example below, in order to lower the amount of late arrivals by 78%, it is sufficient to solve the first three issues. The purpose of the Pareto chart is to highlight the most important among a (typically large) set of factors. In quality control, Pareto charts are usef ...
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Cause-and-effect Diagram
Ishikawa diagrams (also called fishbone diagrams, herringbone diagrams, cause-and-effect diagrams) are causal diagrams created by Kaoru Ishikawa that show the potential causes of a specific event. Common uses of the Ishikawa diagram are product design and quality defect prevention to identify potential factors causing an overall effect. Each cause or reason for imperfection is a source of variation. Causes are usually grouped into major categories to identify and classify these sources of variation. Overview The ''defect'' is shown as the fish's head, facing to the right, with the ''causes'' extending to the left as fishbones; the ribs branch off the backbone for major causes, with sub-branches for root-causes, to as many levels as required. Ishikawa diagrams were popularized in the 1960s by Kaoru Ishikawa, who pioneered quality management processes in the Kawasaki shipyards, and in the process became one of the founding fathers of modern management. The basic concept was fir ...
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Scatter Diagram
A scatter plot (also called a scatterplot, scatter graph, scatter chart, scattergram, or scatter diagram) is a type of plot or mathematical diagram using Cartesian coordinates to display values for typically two variables for a set of data. If the points are coded (color/shape/size), one additional variable can be displayed. The data are displayed as a collection of points, each having the value of one variable determining the position on the horizontal axis and the value of the other variable determining the position on the vertical axis. Overview A scatter plot can be used either when one continuous variable is under the control of the experimenter and the other depends on it or when both continuous variables are independent. If a parameter exists that is systematically incremented and/or decremented by the other, it is called the ''control parameter'' or independent variable and is customarily plotted along the horizontal axis. The measured or dependent variable is custo ...
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Histogram
A histogram is an approximate representation of the distribution of numerical data. The term was first introduced by Karl Pearson. To construct a histogram, the first step is to " bin" (or "bucket") the range of values—that is, divide the entire range of values into a series of intervals—and then count how many values fall into each interval. The bins are usually specified as consecutive, non-overlapping intervals of a variable. The bins (intervals) must be adjacent and are often (but not required to be) of equal size. If the bins are of equal size, a bar is drawn over the bin with height proportional to the frequency—the number of cases in each bin. A histogram may also be normalized to display "relative" frequencies showing the proportion of cases that fall into each of several categories, with the sum of the heights equaling 1. However, bins need not be of equal width; in that case, the erected rectangle is defined to have its ''area'' proportional to the frequency ...
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Florida Power & Light
Florida Power & Light Company (FPL), the principal subsidiary of NextEra Energy Inc. (formerly FPL Group, Inc.), is the largest power utility in Florida. It is a Juno Beach, Florida-based power utility company serving roughly 5 million customers and 11 million people in Florida. It is a rate-regulated electric utility that generates, transmits, distributes and sells electric energy. In 2020, the company was ranked as the nation's most reliable electric power utility for the fifth time in six years. In January 2021 Gulf Power Company was merged into FPL, extending the combined service territory into northwest Florida. Gulf Power operated as a separate division within FPL through 2021. History American Power & Light, a utility holding company, purchased electricity firms around Florida from March 1924 until December 1925 and tied them together as Florida Power & Light (FPL). The company was incorporated in December 1925. In January 1926, FPL replaced the Miami Beach Electric ...
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Deming Prize
The Deming Prize is the longest-running and one of the highest awards on TQM (Total Quality Management) in the world. It recognizes both individuals for their contributions to the field of Total Quality Management (TQM) and businesses that have successfully implemented TQM. It was established in 1951 to honor W. Edwards Deming who contributed greatly to Japan’s proliferation of statistical quality control after World War II. His teachings helped Japan build its foundation by which the level of Japan’s product quality has been recognized as the highest in the world, was originally designed to reward Japanese companies for major advances in quality improvement. Over the years it has grown, under the guidance of the Japanese Union of Scientists and Engineers (JUSE) to where it is now also available to non-Japanese companies, albeit usually operating in Japan, and also to individuals recognized as having made major contributions to the advancement of quality. The awards ceremony is ...
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Myron Tribus
Myron T. Tribus (October 30, 1921 – August 31, 2016) was an American organizational theorist, who was the director of the Center for Advanced Engineering Study at MIT from 1974 to 1986. He was known as leading supporter and interpreter of W. Edwards Deming, for popularizing the Bayesian methods, and for coining the term "thermoeconomics". Early life Myron T. Tribus was born in San Francisco, California, on October 30, 1921 to Edward Lefkowitz and Marie Kramer. His father died in World War I and his mother, a short-hand typist, remarried to Julius Tribus. He graduated in 1942 from the University of California, Berkeley with a Bachelor of Science in chemistry, and received his Ph.D in engineering in 1949 from the University of California, Los Angeles. Career Tribus was a captain in the U.S. Air Force during World War II, and worked as a design-development officer at Wright Field. While in the Air Force, he developed thermal ice protection equipment for aircraft. He joined Genera ...
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Systems Thinking
Systems thinking is a way of making sense of the complexity of the world by looking at it in terms of wholes and relationships rather than by splitting it down into its parts. It has been used as a way of exploring and developing effective action in complex contexts, enablinsystems change Systems thinking draws on and contributes to systems theory and the system sciences. History Frameworks and methodologies Frameworks and methodologies for systems thinking include: * Critical systems thinking * Soft systems methodology * Systemic design * System dynamics * Viable system model Multi-method approach See also * Management cybernetics * Operational research Operations research ( en-GB, operational research) (U.S. Air Force Specialty Code: Operations Analysis), often shortened to the initialism OR, is a discipline that deals with the development and application of analytical methods to improve deci ... References Systems science Cybernetics Systems theory Systems th ...
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