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Operator Messaging
Operator Messaging is the term, similar to Text Messaging and Voice Messaging, applying to an answering service call center who focuses on one specific scripting style that has grown out of the alphanumeric pager history. Early history In the 1970s and early 1980s, the cost of making a phone call decreased and more business communication was done by phone. As corporations grew and labor rates increased, the ratio of secretaries to employees decreased. The initial solution to the phone communication problem for businesses was the “message center.” A message center or “message desk” was a centralized, manual answering service inside a company manned by a few people answering everyone's phones. Extensions that were busy or rang “no answer” would forward to the message center onto a device called a “call director”. The call director had a button for each extension in the company which would flash when that person's extension forwarded to the message center. A little labe ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Text Messaging
Text messaging, or texting, is the act of composing and sending electronic messages, typically consisting of alphabetic and numeric characters, between two or more users of mobile devices, desktops/laptops, or another type of compatible computer. Text messages may be sent over a cellular network, or may also be sent via an Internet connection. The term originally referred to messages sent using the Short Message Service (SMS). It has grown beyond alphanumeric text to include multimedia messages using the Multimedia Messaging Service (MMS) containing digital images, videos, and sound content, as well as ideograms known as emoji ( happy faces, sad faces, and other icons), and instant messenger applications (usually the term is used when on mobile devices). Text messages are used for personal, family, business and social purposes. Governmental and non-governmental organizations use text messaging for communication between colleagues. In the 2010s, the sending of short informal mes ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Voice Messaging
A voicemail system (also known as voice message or voice bank) is a computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products, and services, using an ordinary phone. The term is also used more broadly to denote any system of conveying a stored telecommunications voice messages, including using an answering machine. Most cell phone services offer voicemail as a basic feature; many corporate private branch exchanges include versatile internal voice-messaging services, and *98 vertical service code subscription is available to most individual and small business landline subscribers (in the US). History The term ''Voicemail'' was coined by Televoice International (later Voicemail International, or VMI) for their introduction of the first US-wide Voicemail service in 1980. Although VMI trademarked the term, it eventually became a gene ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Pager
A pager (also known as a beeper or bleeper) is a wireless telecommunications device that receives and displays alphanumeric or voice messages. One-way pagers can only receive messages, while response pagers and two-way pagers can also acknowledge, reply to and originate messages using an internal transmitter. Pagers operate as part of a paging system which includes one or more fixed transmitters (or in the case of response pagers and two-way pagers, one or more base stations), as well as a number of pagers carried by mobile users. These systems can range from a restaurant system with a single low power transmitter, to a nationwide system with thousands of high-power base stations. Pagers were developed in the 1950s and 1960s, and became widely used by the 1980s. In the 21st century, the widespread availability of cellphones and smartphones has greatly diminished the pager industry. Nevertheless, pagers continue to be used by some emergency services and public safety personne ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telocator Alphanumeric Protocol
1985 MetroMedia IXO Device Telocator Alphanumeric Protocol (TAP) is an industry-standard protocol for sending short messages via a land-line modem to a provider of pager and/or SMS services, for onward transmission to pagers and mobile phones. TAP, initially known as Motorola Page Entry (PET) was adopted in September 1988, by the Personal Communication Industry Association. TAP defines an industry standard for sending alphanumeric messages to pagers. TAP was also known as IXO protocol. Originally, devices like the IXO Device were used to send Alphanumeric Pages using TAP. Later, Motorola would create a similar device called the AlphaMate. TAP Communication Protocol The standard protocol is ASCII with XON/XOFF flow control, using a 10-bit code (1 start bit, 7 data bits, even parity, 1 stop bit). No echo shall be employed in full duplex mode.Telocator Alphanumeric Protocol (TAP), Version 1.8, February 4, 1997 See also * Simple Network Paging Protocol (SNPP) * Wireless Commu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
PageNet
PageNet , also known as Paging Network, Inc., was founded in 1981 by entrepreneur George Perrin and ceased in 1999. The company grew to become the largest wireless messaging company in the world, with more than 10 million pagers in service, and $1 billion in revenues, before the paging industry's rapid decline in the late 1990s. Operations Based in Dallas, PageNet held the distinction of building and operating the most extensive one-way paging network in the United States, growing to more than 90 offices across the United States. The company extended operations to Canada and Brazil. The company was known for its low-cost strategy and aggressive marketing tactics, although in its later years it positioned itself as a technology innovator as well. Financial difficulties PageNet's fortunes began to decline in the late 1990s, when the company spent nearly $1 billion to purchase additional spectrum and build out a new network designed to offer advanced services, such as voice pa ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Center
A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen to be an open workspace for call center agents, with workstations that include a computer and d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Answering Service
A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen to be an open workspace for call center agents, with workstations that include a computer and di ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Online Chat
Online chat may refer to any kind of communication over the Internet that offers a real-time text, real-time transmission of text-based, text messages from sender to receiver. Chat messages are generally short in order to enable other participants to respond quickly. Thereby, a feeling similar to a spoken conversation is created, which distinguishes chatting from other text-based online communication forms such as Internet forums and email. Online chat may address Point-to-point (telecommunications), point-to-point communications as well as multicast communications from one sender to many receivers and voice and video chat, or may be a feature of a web conferencing service. Online chat in a less stringent definition may be primarily any direct text-based or video-based (webcams), one-on-one chat or one-to-many chat room, group chat (formally also known as synchronous conferencing), using tools such as instant messengers, Internet Relay Chat (IRC), talkers and possibly MUDs or ot ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Pagers
A pager (also known as a beeper or bleeper) is a wireless telecommunications device that receives and displays alphanumeric or voice messages. One-way pagers can only receive messages, while response pagers and two-way pagers can also acknowledge, reply to and originate messages using an internal transmitter. Pagers operate as part of a paging system which includes one or more fixed transmitters (or in the case of response pagers and two-way pagers, one or more base stations), as well as a number of pagers carried by mobile users. These systems can range from a restaurant system with a single low power transmitter, to a nationwide system with thousands of high-power base stations. Pagers were developed in the 1950s and 1960s, and became widely used by the 1980s. In the 21st century, the widespread availability of cellphones and smartphones has greatly diminished the pager industry. Nevertheless, pagers continue to be used by some emergency services and public safety personne ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Radio Paging
A pager (also known as a beeper or bleeper) is a wireless telecommunications Telecommunications device for the deaf, device that receives and displays alphanumeric or voice messages. One-way pagers can only receive messages, while response pagers and two-way pagers can also acknowledge, reply to and originate messages using an internal transmitter. Pagers operate as part of a paging system which includes one or more fixed transmitters (or in the case of response pagers and two-way pagers, one or more Base transceiver station, base stations), as well as a number of pagers carried by mobile users. These systems can range from a restaurant system with a single low power transmitter, to a nationwide system with thousands of high-power base stations. Pagers were developed in the 1950s and 1960s, and became widely used by the 1980s. In the 21st century, the widespread availability of cellphones and smartphones has greatly diminished the pager industry. Nevertheless, pagers continue ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
