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Grade Of Service
In telecommunication engineering, and in particular teletraffic engineering, the quality of voice service is specified by two measures: the grade of service (GoS) and the quality of service (QoS). Grade of service is the probability of a call in a circuit ''group'' being blocked or delayed for more than a specified interval, expressed as a vulgar fraction or decimal fraction. This is always with reference to the busy hour when the traffic intensity is the greatest. Grade of service may be viewed independently from the perspective of incoming versus outgoing calls, and is not necessarily equal in each direction or between different source-destination pairs. "Grade of Service" sometimes means a measure of inbound call center traffic to verify adherence to conditions to measure the success of customers served. On the other hand, the quality of service which a ''single'' circuit is designed or conditioned to provide, e.g. voice grade or program grade is called the quality of servic ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telecommunication
Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that feasible with the human voice, but with a similar scale of expediency; thus, slow systems (such as postal mail) are excluded from the field. The transmission media in telecommunication have evolved through numerous stages of technology, from beacons and other visual signals (such as smoke signals, semaphore telegraphs, signal flags, and optical heliographs), to electrical cable and electromagnetic radiation, including light. Such transmission paths are often divided into communication channels, which afford the advantages of multiplexing multiple concurrent communication sessions. ''Telecommunication'' is often used in its plural form. Other examples of pre-modern long-distance communication included audio messages, such as coded d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Equalization (communications)
In telecommunication, equalization is the reversal of distortion incurred by a signal transmitted through a channel. Equalizers are used to render the frequency response—for instance of a telephone line—''flat'' from end-to-end. When a channel has been equalized the frequency domain attributes of the signal at the input are faithfully reproduced at the output. Telephones, DSL lines and television cables use equalizers to prepare data signals for transmission. Equalizers are critical to the successful operation of electronic systems such as analog broadcast television. In this application the actual waveform of the transmitted signal must be preserved, not just its frequency content. Equalizing filters must cancel out any group delay and phase delay between different frequency components. Analog telecommunications Audio lines Early telephone systems used equalization to correct for the reduced level of high frequencies in long cables, typically using Zobel networks. Th ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Erlang-C
The Erlang distribution is a two-parameter family of continuous probability distributions with support x \in independent exponential distribution">exponential variables with mean 1/\lambda each. Equivalently, it is the distribution of the time until the ''k''th event of a Poisson process with a rate of \lambda. The Erlang and Poisson distributions are complementary, in that while the Poisson distribution counts the number of events that occur in a fixed amount of time, the Erlang distribution counts the amount of time until the occurrence of a fixed number of events. When k=1, the distribution simplifies to the exponential distribution. The Erlang distribution is a special case of the gamma distribution wherein the shape of the distribution is discretised. The Erlang distribution was developed by A. K. Erlang to examine the number of telephone calls which might be made at the same time to the operators of the switching stations. This work on telephone traffic engineering ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Erlang-B
The erlang (symbol E) is a dimensionless unit that is used in telephony as a measure of offered load or carried load on service-providing elements such as telephone circuits or telephone switching equipment. A single cord circuit has the capacity to be used for 60 minutes in one hour. Full utilization of that capacity, 60 minutes of traffic, constitutes 1 erlang. Carried traffic in erlangs is the average number of concurrent calls measured over a given period (often one hour), while offered traffic is the traffic that would be carried if all call-attempts succeeded. How much offered traffic is carried in practice will depend on what happens to unanswered calls when all servers are busy. The CCITT named the international unit of telephone traffic the erlang in 1946 in honor of Agner Krarup Erlang. In Erlang's analysis of efficient telephone line usage he derived the formulae for two important cases, Erlang-B and Erlang-C, which became foundational results in teletraffic enginee ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Agner Krarup Erlang
Agner Krarup Erlang (1 January 1878 – 3 February 1929) was a Danish mathematician, statistician and engineer, who invented the fields of traffic engineering and queueing theory. By the time of his relatively early death at the age of 51, Erlang had created the field of telephone networks analysis. His early work in scrutinizing the use of local, exchange and trunk telephone line usage in a small community to understand the theoretical requirements of an efficient network led to the creation of the Erlang formula, which became a foundational element of modern telecommunication network studies. Life Erlang was born at Lønborg, near Tarm, in Jutland. He was the son of a schoolmaster, and a descendant of Thomas Fincke on his mother's side. At age 14, he passed the Preliminary Examination of the University of Copenhagen with distinction, after receiving dispensation to take it because he was younger than the usual minimum age. For the next two years he taught alongside h ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Mobile QoS
Quality of service (QoS) mechanism controls the performance, reliability and usability of a telecommunications service. Mobile cellular service providers may offer mobile QoS to customers just as the fixed line PSTN services providers and Internet service providers may offer QoS. QoS mechanisms are always provided for circuit switched services, and are essential for non-elastic services, for example streaming multimedia. It is also essential in networks dominated by such services, which is the case in today's mobile communication networks. Mobility adds complication to the QoS mechanisms, for several reasons: * A phone call or other session may be interrupted after a handover, if the new base station is overloaded. Unpredictable handovers make it impossible to give an absolute QoS guarantee during a session initiation phase. * The pricing structure is often based on per-minute or per-megabyte fee rather than flat rate, and may be different for different content services. * A cruc ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Phase (waves)
In physics and mathematics, the phase of a periodic function F of some real variable t (such as time) is an angle-like quantity representing the fraction of the cycle covered up to t. It is denoted \phi(t) and expressed in such a scale that it varies by one full turn as the variable t goes through each period (and F(t) goes through each complete cycle). It may be measured in any angular unit such as degrees or radians, thus increasing by 360° or 2\pi as the variable t completes a full period. This convention is especially appropriate for a sinusoidal function, since its value at any argument t then can be expressed as \phi(t), the sine of the phase, multiplied by some factor (the amplitude of the sinusoid). (The cosine may be used instead of sine, depending on where one considers each period to start.) Usually, whole turns are ignored when expressing the phase; so that \phi(t) is also a periodic function, with the same period as F, that repeatedly scans the same range ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Digital Data
Digital data, in information theory and information systems, is information represented as a string of discrete symbols each of which can take on one of only a finite number of values from some alphabet, such as letters or digits. An example is a text document, which consists of a string of alphanumeric characters . The most common form of digital data in modern information systems is '' binary data'', which is represented by a string of binary digits (bits) each of which can have one of two values, either 0 or 1. Digital data can be contrasted with ''analog data'', which is represented by a value from a continuous range of real numbers. Analog data is transmitted by an analog signal, which not only takes on continuous values, but can vary continuously with time, a continuous real-valued function of time. An example is the air pressure variation in a sound wave. The word ''digital'' comes from the same source as the words digit and ''digitus'' (the Latin word for '' ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Band (radio)
The radio spectrum is the part of the electromagnetic spectrum with frequencies from 0 Hz to 3,000 GHz (3 THz). Electromagnetic waves in this frequency range, called radio waves, are widely used in modern technology, particularly in telecommunication. To prevent interference between different users, the generation and transmission of radio waves is strictly regulated by national laws, coordinated by an international body, the International Telecommunication Union (ITU). Different parts of the radio spectrum are allocated by the ITU for different radio transmission technologies and applications; some 40 radiocommunication services are defined in the ITU's Radio Regulations (RR). In some cases, parts of the radio spectrum are sold or licensed to operators of private radio transmission services (for example, cellular telephone operators or broadcast television stations). Ranges of allocated frequencies are often referred to by their provisioned use (for exampl ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telecommunication Circuit
A telecommunication circuit is a path in a telecommunications network used to transmit information. Circuits have evolved over time from generally being built on physical connections between individual hardware cables, as in an analog phone switch, to virtual circuits established over packet switching networks. Definitions A telecommunication circuit may be defined as follows: * The complete path between two terminals over which one-way or two-way communications may be provided. * An electronic path between two or more points, capable of providing a single or multiple communication channels. * An electronic closed-loop path among two or more points used for signal transfer. In operational terms, a telecommunication circuit may be capable of transmitting information in only one direction (''simplex'' circuit), or it may be bi-directional (''duplex'' circuit). Bi-directional circuits may support half- duplex operation, when only one end of the channel transmits at any one tim ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Teletraffic Engineering
Teletraffic engineering, telecommunications traffic engineering, or just traffic engineering when in context, is the application of transportation traffic engineering theory to telecommunications. Teletraffic engineers use their knowledge of statistics including queuing theory, the nature of traffic, their practical models, their measurements and simulations to make predictions and to plan telecommunication networks such as a telephone network or the Internet. These tools and knowledge help provide reliable service at lower cost. The field was created by the work of A. K. Erlang for circuit-switched networks but is applicable to packet-switched networks, as they both exhibit Markovian properties, and can hence be modeled by e.g. a Poisson arrival process. The crucial observation in traffic engineering is that in large systems the law of large numbers can be used to make the aggregate properties of a system over a long period of time much more predictable than the behaviour o ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Center
A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen to be an open workspace for call center agents, with workstations that include a computer ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
