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Call Transfer
A call transfer is a telecommunications mechanism that enables a user to relocate an existing telephone call to another phone or attendant console, using a transfer button or a switchhook flash and dialing the required location. The transferred call is either announced or unannounced. If the transferred call is announced, the desired party/extension is notified of the impending transfer. This is typically done by putting the caller on hold and dialing the desired party/extension; they are then notified and, if they choose to accept the call, it is transferred over to them. Other terms commonly used for an announced transfer include "attended", "consult", "full-consult", "supervised" and " conference" transfer. On the other hand, an unannounced transfer is self-explanatory: it is transferred without notifying the desired party/extension of the impending call. It is simply transferred to their line by way of a "transfer" key on the operator's phone or by keying in a string of digits ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telecommunications
Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that feasible with the human voice, but with a similar scale of expediency; thus, slow systems (such as postal mail) are excluded from the field. The transmission media in telecommunication have evolved through numerous stages of technology, from beacons and other visual signals (such as smoke signals, semaphore telegraphs, signal flags, and optical heliographs), to electrical cable and electromagnetic radiation, including light. Such transmission paths are often divided into communication channels, which afford the advantages of multiplexing multiple concurrent communication sessions. ''Telecommunication'' is often used in its plural form. Other examples of pre-modern long-distance communication included audio messages, such as coded drumb ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Mechanism (engineering)
In engineering, a mechanism is a Machine, device that transforms input forces and movement into a desired set of output forces and movement. Mechanisms generally consist of moving components which may include: * Gears and gear trains; * belt drive, Belts and chain drives; * Cams and cam follower, followers; * Linkage (mechanical), Linkages; * Friction devices, such as brakes or clutches; * Structural components such as a frame, fasteners, bearings, springs, or lubricants; * Various machine elements, such as splines, pins, or keys. The German scientist Franz Reuleaux defines ''machine'' as "a combination of resistant bodies so arranged that by their means the mechanical forces of nature can be compelled to do work accompanied by certain determinate motion". In this context, his use of ''machine'' is generally interpreted to mean ''mechanism''. The combination of force and movement defines Power (physics), power, and a mechanism manages power to achieve a desired set of forces and ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Call
A telephone call is a connection over a telephone network A telephone network is a telecommunications network that connects telephones, which allows telephone calls between two or more parties, as well as newer features such as fax and internet. The idea was revolutionized in the 1920s, as more and more ... between the called party and the calling party. First telephone call The first telephone call was made on March 10, 1876, by Alexander Graham Bell. Bell demonstrated his ability to "talk with electricity" by transmitting a call to his assistant, Thomas Watson. The first words transmitted were "Mr Watson, come here. I want to see you." This event has been called Bell's "greatest success", as it demonstrated the first successful use of the telephone. Although it was his greatest success, he refused to have a telephone in his own home because it was something he invented by mistake and saw it as a distraction from his main studies. Information transmission A telephone cal ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
VoIP Phone
A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet. This is in contrast to a standard phone which uses the traditional public switched telephone network (PSTN). Digital IP-based telephone service uses control protocols such as the Session Initiation Protocol (SIP), Skinny Client Control Protocol (SCCP) or various other proprietary protocols. Types VoIP phones can be simple software-based softphones or purpose-built hardware devices that appear much like an ordinary telephone or a cordless phone. Traditional PSTN phones can be used as VoIP phones with analog telephone adapters (ATA). A VoIP phone or application may have many features an analog phone doesn't support, such as e-mail-like IDs for contacts that may be easier to remember than names or phone numbers, or easy sharing of contact lists among multiple accounts. Generally the features of VoIP phones follow those of Skype and other P ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Switchhook Flash
A telephone hook or switchhook is an electrical switch which indicates when the phone is hung up, often with a lever or magnetic button inside the cradle or base where a telephone handset resides. It takes its name from old wooden wall telephones and candlestick telephones, where the mouthpiece was mounted on the telephone box and, due to sidetone considerations, the receiver was separate, on a cable. When the telephone was not in use, the receiver was hung on a spring-loaded hook; its weight would cause the hook to swing down and open an electrical contact, disconnecting something, but not the telephone from the line or the phone could not ring. When the handset is on the cradle, the telephone is said to be "on-hook", or ready for a call. When the handset is off the cradle, the telephone is said to be "off-hook", or unable to receive any (further) calls. Pushing the switchhook quickly is termed a "hook flash". Purpose Telephone switchhook separates calling and transmitting ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Conference Call
A conference call is a telephone call in which someone talks to several people at the same time. The conference call may be designed to allow the called party to participate during the call or set up so that the called party merely listens into the call and cannot speak. It is sometimes called ATC (audio teleconference). Conference calls can be designed so that the calling party calls the other participants and adds them to the call; however, participants are usually able to call into the conference call themselves by dialing a telephone number that connects to a "conference bridge," which is a specialized type of equipment that links telephone lines. Companies commonly use a specialized service provider who maintains the conference bridge, or who provides the phone numbers and PIN codes that participants dial to access the meeting or conference call. These service providers can often dial-out to participants, connecting them to call and introducing them to the parties who are o ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Forwarding
Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available. Call forwarding was invented by Ernest J. Bonanno. In North America, the forwarded line usually rings once to remind the customer using call forwarding that the call is being redirected. More consistently, the forwarded line indicates its condition by stutter dial tone. Call forwarding typically can redirect incoming calls to any other domestic telephone number, but the owner of the forwarded line must pay any toll charges for forwarded calls. Call forwarding is often enabled by dialing *72 followed by the telephone number to which calls should be forwarded. Once someone answers, call forwarding is in effect. If no one answers or the line is busy, the dialing sequence must be repeated to effect call forwarding. Call forwardin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Receptionist
A receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title ''receptionist'' is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. The term ''front desk'' is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called ''front desk clerks''. Receptionists cover many areas of work to assist the businesses they work for, including setting appointments, filing, record keeping, and other office tasks. Responsibilities The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, dir ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
