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Call Center Industry In The Philippines
Call centers began in the Philippines as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support. The call center industry is one of the fastest growing in the country. The Philippines is also considered a location of choice due to its less expensive operational and labor costs, and a constant stream of college-educated graduates entering the already mostly young workforce. The Filipino people also generally show proficiency in American-style English as well as slang, and a strong familiarity with U.S. and European cultures. Today, the Philippines remains a top business process outsourcing (BPO) destination for the estimated $150-billion BPO industry. More than a million Filipinos are employed by call centers. Types of support The ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Teletech Call Cent BACOLOD
TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Englewood, Colorado. History Founding and early developments (1982-1996) The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.TeleTech"SEC Filing" "TeleTech", 2003-0409 In 1986, the company moved to Sherman Oaks, California. By 1995, it had added call centers in other states. In 1996 it completed its Initial public offering, IPO. International growth and recent development (since 1997) After the completion of its IPO global operations begin. In 1998, the company expands to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance. In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group. The same year, the company expands into the Middle East. Four ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Overseas Filipino Workers
Overseas Filipino Worker (OFW) is a term often used to refer to Filipino migrant workers, people with Filipino citizenship who reside in another country for a limited period of employment. The number of these workers was roughly 1.77 million between April and September 2020. Of these, female workers comprised a larger portion, making up 59.6 percent, or 1.06 million. However, this number declined to 405.62 thousand between 2019 and 2020. Etymology The term "Overseas Filipino Worker" (OFW) was used as early as the 1990s to refer to Filipino migrant workers, when Republic Act 8042, also known as the Migrant Workers and Overseas Filipinos Act of 1995 was enacted. The term was officially adopted by the Philippine government when the Philippine Overseas Employment Administration (POEA) adopted the 2002 POEA Rules and Regulations Governing the Recruitment and Employment of Land-based Overseas Workers. Historically, particularly during the administration of President Ferdinand Marcos ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Philippine Cyber Corridor
The Philippine Cyberservices Corridor is a plan that is being pursued by the government of the Philippines to create interconnected centers of technology-related services, that are spread out all over the country. Services include business process outsourcing, medical transcription, outsourcing of animation, and the like. It is part of the ten-point agenda of President Gloria Macapagal Arroyo and is one of the five " super-regions" outlined in her 2006 State of the Nation Address. The completion of the Philippine Cyber Corridor was expected to accelerate the growth of the Information Technology and Business Process Management (ITM-BPM) Industry in the country. Most recent figures according to the International Labour Organization have shown a total revenue of $18.4 billion in the entire Philippine BPO industry for the year 2014. This figure formed 6 per cent of the entire GDP that year and employed 1.03 million people. The Information Technology and Business Process Associat ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Outsourcing
Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity which otherwise is or could be carried out internally, i.e. in-house, and sometimes involves transferring employees and assets from one firm to another. The term ''outsourcing'', which came from the phrase ''outside resourcing'', originated no later than 1981. The concept, which ''The Economist'' says has "made its presence felt since the time of the Second World War", often involves the contracting of a business process (e.g., payroll processing, claims processing), operational, and/or non-core functions, such as manufacturing, facility management, call center/call center support. The practice of handing over control of public services to private enterprises (privatization), even if conducted on a limited, short-term basis, may also be described as outsourcing. Outsourcing includes both foreign and domestic contracting, and sometimes includes offshoring ( ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Offshoring
Offshoring is the relocation of a business process from one country to another—typically an operational process, such as manufacturing, or supporting processes, such as accounting. Usually this refers to a company business, although state governments may also employ offshoring. More recently, technical and administrative services have been offshored. Offshoring and outsourcing are not mutually inclusive: there can be one without the other. They can be intertwined (offshore outsourcing), and can be individually or jointly, partially or completely reversed, involving terms such as reshoring, inshoring, and insourcing. Offshoring is when the offshored work is done by means of an internal (captive) delivery model, sometimes referred to as ''in-house offshore.'' Imported services from subsidiaries or other closely related suppliers are included, whereas intermediate goods, such as partially completed cars or computers, may not be. Motivation Lower cost and increased corporate prof ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Medical Transcription
Medical transcription, also known as MT, is an allied health profession dealing with the process of transcribing voice-recorded medical reports that are dictated by physicians, nurses and other healthcare practitioners. Medical reports can be voice files, notes taken during a lecture, or other spoken material. These are dictated over the phone or uploaded digitally via the Internet or through smart phone apps. History Medical transcription as it is currently known has existed since the beginning of the 20th century when standardization of medical records and data became critical to research. At that time, medical stenographers recorded medical information, taking doctors' dictation in shorthand. With the creation of audio recording devices, it became possible for physicians and their transcribers to work asynchronously. Over the years, transcription equipment has changed from manual typewriters, to electric typewriters, to word processors, and finally, , to computers. Storage ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Economy Of The Philippines
The economy of the Philippines is the world's 32nd largest economy by nominal GDP according to the International Monetary Fund 2021 and the 12th largest economy in Asia, and the 3rd largest economy in the ASEAN after Indonesia and Thailand. The Philippines is one of the fastest-growing emerging markets, and the 3rd highest economy in Southeast Asia by nominal GDP, following Thailand and Indonesia. The Philippines is considered a newly industrialized country, which has an economy in transition from one based on agriculture to one based more on services and manufacturing. As of 2021, its GDP by purchasing power parity was estimated at $1.47 trillion, the 18th largest in the world. The country's primary exports include semiconductors and electronic products, transport equipment, garments, copper products, petroleum products, coconut oil, and fruits. Its major trading partners include Japan, China, the United States, Singapore, South Korea, the Netherlands, Hong Kong, German ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Cyberservices
E-commerce (electronic commerce) is the activity of electronically buying or selling of products on online services or over the Internet. E-commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. E-commerce is in turn driven by the technological advances of the semiconductor industry, and is the largest sector of the electronics industry. Defining e-commerce The term was coined and first employed by Dr. Robert Jacobson, Principal Consultant to the California State Assembly's Utilities & Commerce Committee, in the title and text of California's Electronic Commerce Act, carried by the late Committee Chairwoman Gwen Moore (D-L.A.) and enacted in 1984. E-commerce typically uses the web for at least a part of a transaction's life cycle although it may also use other techn ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Center Industry In Bangladesh
The call center industry in Bangladesh was worth around $12 million in 2013, of which 50 percent was accounted for by the country's domestic market. In 2013, national mobile operators Airtel and Citycell outsourced their call centers to local companies. Bangladesh Telecommunication Regulatory Commission The Bangladesh Telecommunication Regulatory Commission (BTRC) ( bn, বাংলাদেশ টেলিযোগাযোগ নিয়ন্ত্রণ কমিশন) is an independent commission founded under the Bangladesh Telecommunic ... (BTRC) eased the licensing process for call centers in 2013. A call center "village" was planned in 2009. , around 70 call centers were in operation in Bangladesh. Bangladesh exports its call center services to countries including the United States, Canada and the United Kingdom. The Bangladesh Association of Call Center & Outsourcing (BACCO) was formed in connection with the industry. References Telephony Industry in Bangla ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Business Process Outsourcing In The Philippines
One of the most dynamic and fastest growing sectors in the Philippines is the information technology–business process outsourcing (IT-BPO) industry. The industry is composed of eight sub-sectors, namely, knowledge process outsourcing and back offices, animation, call centers, software development, game development, engineering design, and medical transcription. The IT-BPO industry plays a major role in the country's growth and development. History In 1995, the Special Economic Zone Act, thus establishing the Philippine Economic Zone Authority, was passed by the Philippine Congress. This Act provided lower area requirements for developments and tax incentives, which consequently attracted foreign investors. In 1997, SYKES opened its doors in the Philippines, becoming the first multinational call center to operate in the country. In the November 2001 visit of President Gloria Macapagal Arroyo to the United States, the President addressed an Information Technology (IT) Forum in ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Indian Rupee
The Indian rupee ( symbol: ₹; code: INR) is the official currency in the republic of India. The rupee is subdivided into 100 ''paise'' (singular: ''paisa''), though as of 2022, coins of denomination of 1 rupee are the lowest value in use whereas 2000 rupees is the highest. The issuance of the currency is controlled by the Reserve Bank of India. The Reserve Bank manages currency in India and derives its role in currency management on the basis of the Reserve Bank of India Act, 1934. Etymology The immediate precursor of the rupee is the ''rūpiya''—the silver coin weighing 178 grains minted in northern India by first Sher Shah Suri during his brief rule between 1540 and 1545 and adopted and standardized later by the Mughal Empire. The weight remained unchanged well beyond the end of the Mughals until the 20th century. Though Pāṇini mentions (), it is unclear whether he was referring to coinage. ''Arthashastra'', written by Chanakya, prime minister to the first Maurya ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Peso
The peso is the monetary unit of several countries in the Americas, and the Philippines. Originating in the Spanish Empire, the word translates to "weight". In most countries the peso uses the Dollar sign, same sign, "$", as many currencies named "dollar". The sign "Philippine peso sign, ₱" is used in the Philippines. The silver ''peso'' worth eight ''Spanish real, reales'' was also known in English as a Spanish dollar or "piece of eight" and was a widely used international trade coin from the 16th to the 19th century. Origin and history 1537–1686 piece of eight The name peso was given to the 8-Spanish real, real silver coin introduced in 1497, minted at 8 pesos to a Castilian mark (230.0465 grams) of silver 134/144 fine (25.56 g fine silver). It was minted in large quantities after the discovery of silver in Mexico, Peru and Bolivia in the 16th century, and immediately became a coin of worldwide importance in international trade between Europe, Asia and North America. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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