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Business Support System
Business support systems (BSS) are the components that a telecommunications service provider (or telco) uses to run its business operations towards customers. Together with operations support systems (OSS), they are used to support various end-to-end telecommunication services (e.g., telephone services). BSS and OSS have their own data and service responsibilities. The two systems together are abbreviated in various ways, such as OSS/BSS, BSS/OSS, B/OSS, BSSOSS, OSSBSS or BOSS. Some commentators and analysts take a network-up approach to these systems (hence OSS/BSS) and others take a business-down approach (hence BSS/OSS). The initialism BSS is also used in a singular form to refer to all the business support systems, viewed as a whole system. Role BSS deals with the taking of orders, payment issues, revenues, etc. It supports four processes: product management, order management, revenue management and customer management. Product management Product management supports produ ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telecommunications Service Provider
Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that feasible with the human voice, but with a similar scale of expediency; thus, slow systems (such as postal mail) are excluded from the field. The transmission media in telecommunication have evolved through numerous stages of technology, from beacons and other visual signals (such as smoke signals, semaphore telegraphs, signal flags, and optical heliographs), to electrical cable and electromagnetic radiation, including light. Such transmission paths are often divided into communication channels, which afford the advantages of multiplexing multiple concurrent communication sessions. ''Telecommunication'' is often used in its plural form. Other examples of pre-modern long-distance communication included audio messages, such as coded dru ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Company
A telephone company, also known as a telco, telephone service provider, or telecommunications operator, is a kind of communications service provider (CSP), more precisely a telecommunications service provider (TSP), that provides telecommunications services such as telephony and data communications access. Many telephone companies were at one time government agencies or privately owned but state-regulated monopolies. The government agencies are often referred to, primarily in Europe, as PTTs ( postal, telegraph and telephone services). Telephone companies are common carriers, and in the United States are also called local exchange carriers. With the advent of mobile telephony, telephone companies now include wireless carriers, or mobile network operators. Most telephone companies now also function as internet service providers (ISPs), and the distinction between a telephone company and an ISP may disappear completely over time, as the current trend for supplier convergence ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Operations Support System
Operations support systems (OSS), operational support systems in British usage, or Operation System (OpS) in NTT, are computer systems used by telecommunications service providers to manage their networks (e.g., telephone networks). They support management functions such as network inventory, service provisioning, network configuration and fault management. Together with business support systems (BSS), they are used to support various end-to-end telecommunication services. BSS and OSS have their own data and service responsibilities. The two systems together are often abbreviated OSS/BSS, BSS/OSS or simply B/OSS. The acronym OSS is also used in a singular form to refer to all the Operations Support Systems viewed as a whole system. Different subdivisions of OSS have been proposed by the TM Forum, industrial research labs, or OSS vendors. In general, an OSS covers at least the following five functions: * Network management systems *Service delivery * Service fulfillment, inc ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
System
A system is a group of interacting or interrelated elements that act according to a set of rules to form a unified whole. A system, surrounded and influenced by its environment, is described by its boundaries, structure and purpose and expressed in its functioning. Systems are the subjects of study of systems theory and other systems sciences. Systems have several common properties and characteristics, including structure, function(s), behavior and interconnectivity. Etymology The term ''system'' comes from the Latin word ''systēma'', in turn from Greek ''systēma'': "whole concept made of several parts or members, system", literary "composition"."σύστημα" Henry George Liddell, Robert Scott, '' [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Revenue Management
Revenue management is the application of disciplined analytics that predict consumer behaviour at the micro-market levels and optimize product availability, leveraging price elasticity to maximize revenue growth and thereby, profit. The primary aim of revenue management is selling the right product to the right customer at the right time for the right price and with the right pack. The essence of this discipline is in understanding customers' perception of product value and accurately aligning product prices, placement and availability with each customer segment.Cross, R. (1997) Revenue Management: Hard-Core Tactics for Market Domination. New York, NY: Broadway Books. Overview Businesses face important decisions regarding what to sell, when to sell, to whom to sell, and for how much. Revenue management uses data-driven tactics and strategy to answer these questions in order to increase revenue.Talluri, K., and van Ryzin, G. (1999) Revenue Management: Research Overview and Prospe ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Relationship Management
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study big data, large amounts of information. CRM systems data collection, compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus customer retention, retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviors, from the perspective of the company. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telecommunications Billing
Telecommunications billing is the group of processes of communications service providers that are responsible to collect consumption data, calculate charging and billing information, produce bills to customers, process their payments and manage debt collection. A telecommunications billing system is an enterprise application software designed to support the telecommunications billing processes. Telecommunications billing is a significant component of any commercial communications service provider regardless specialization: telephone, mobile wireless communication, VoIP companies, mobile virtual network operators, internet service providers, transit traffic companies, cable television and satellite TV companies could not operate without billing, because it creates an economic value of their business. Telecommunications billing functions Billing functions can be grouped to three areas: operations, information management, financial management. In the broad sense, when ''bill ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Business Process Framework (eTOM)
The Business Process Framework is an operating model framework for telecom service providers in the telecommunications industry.Brenner, Michael, et al.Service Provisioning-Challenges, Process Alignment and Tool Support" Bergstra, J. und M. Burgess (Herausgeber): Handbook of Network and System Administration. Elsevier (2007). The model describes the required business processes of service providers, and defines key elements and how they should interact. The Business Process Framework (eTOM) is a standard maintained by the TM Forum, an association for service providers and their suppliers in the telecommunications and entertainment industries. History The development of the business process standardization for telecom service providers started with the founding of the TM Forum in 1988. The initial goal was to facilitate the creation of 'interoperable network management products'.Robert Oebele Reitsma (2011) ''Innovating Mass-customized Service.'' p. 128 The first approved standar ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Operations, Administration And Management
Operations, administration and management or operations, administration and maintenance (OA&M or OAM) are the processes, activities, tools, and standards involved with operating, administering, managing and maintaining any system. This commonly applies to telecommunication, computer networks, and computer hardware. In particular, Ethernet operations, administration and maintenance (EOAM) is the protocol for installing, monitoring and troubleshooting Ethernet metropolitan area network (MANs) and Ethernet WANs. It relies on a new, optional sublayer in the data link layer of the OSI model. The OAM features covered by this protocol are discovery, link monitoring, remote fault detection, remote loopback Standards * Fault management and performance monitoring ( ITU-T Y.1731) - Defines performance monitoring measurements such as frame loss ratio, frame delay and frame delay variation to assist with SLA assurance and capacity planning. For fault management the standard defines cont ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Business Software
Business software (or a business application) is any software or set of computer programs used by business users to perform various business functions. These business applications are used to increase productivity, measure productivity, and perform other business functions accurately. Overview Much business software is developed to meet the needs of a specific business, and therefore is not easily transferable to a different business environment, unless its nature and operation are identical. Due to the unique requirements of each business, off-the-shelf software is unlikely to completely address a company's needs. However, where an on-the-shelf solution is necessary, due to time or monetary considerations, some level of customization is likely to be required. Exceptions do exist, depending on the business in question, and thorough research is always required before committing to bespoke or off-the-shelf solutions. Some business applications are interactive, i.e., they have a g ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
