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Automatic Number Announcement Circuit
An automatic number announcement circuit (ANAC) is a component of a central office of a telephone company that provides a service to installation and service technicians to determine the telephone number of a telephone line. The facility has a telephone number that may be called to listen to an automatic announcement that includes the caller's telephone number. The ANAC facility is useful primarily during the installation of landline telephones to quickly identify one of multiple wire pairs in a bundle or at a termination point. Operation By connecting a test telephone set, a technician calls the local telephone number of the automatic number announcement service. This call is connected to equipment at the central office that uses automatic equipment to announce the telephone number of the line calling in. The main purpose of this system is to allow telephone company technicians to identify the telephone line they are connected to. Automatic number announcement systems are base ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Company
A telephone company, also known as a telco, telephone service provider, or telecommunications operator, is a kind of communications service provider (CSP), more precisely a telecommunications service provider (TSP), that provides telecommunications services such as telephony and data communications access. Many telephone companies were at one time government agencies or privately owned but state-regulated monopolies. The government agencies are often referred to, primarily in Europe, as PTTs (postal, telegraph and telephone services). Telephone companies are common carriers, and in the United States are also called local exchange carriers. With the advent of mobile telephony, telephone companies now include wireless carriers, or mobile network operators. Most telephone companies now also function as internet service providers (ISPs), and the distinction between a telephone company and an ISP may disappear completely over time, as the current trend for supplier convergence in ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Loop Around
A loop line or loop around is a telephone company test circuit. The circuit has two associated phone numbers. When one side of the loop is called (side A), the caller receives a test tone of approximately 1000 Hz (milliwatt test). When the second number (side B) is called, it produces dead silence, but the party on side A hears the milliwatt test tone drop, and is connected to the person on side B. The purpose of the loop around test is to allow circuit testing to a distant central office without needing a person at the far end. The technician can send a tone down either line and measure the response tone on the second line to determine the path loss parameters. When a line is connected to side A, multiple telephone lines, within limits, may connect to side B and thus be connected into a conference with the person on side A. The function of the tone on side A was to alert those already connected, when somebody called the B side and connected. Teenagers discovered that the te ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Ringback Number
A ringback number is a telephone number for a telephone line that automatically calls the line that the call was placed from, after the caller has hung up. The typical use of this facility is by telephone company technicians for testing a new installation or for trouble-shooting. Operation Ringback testing is an acceptance testing procedure conducted by telephone installers to verify the quality of customer premises wiring to prevent network damage from faulty equipment or installation. The test consists of calling a ''reverting calling'' telephone number (''ringback number'') or a vertical service code with a standard telephone. Upon answering the call, the exchange plays a unique signal tone as a signal for the installer to hangup the telephone. The exchange then places a reverting call to the originating line, causing the telephone to ring. When answered, the exchange plays a verification tone. The verification tone is issued so that telephone subscribers cannot easily use the ri ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Plant Test Number
In telecommunications, a plant test number is a telephone number reserved for use by telephone installers or other workers to test an individual telephone line. Test number are typically unlisted. The North American Numbering Plan (NANP) reserves the exchange (''central office'') prefixes ''958'' and ''959'' for plant testing.''Telcordia Notes on the Network'', Telcordia Technologies, Special Report SR-2275 Issue 4 (October 2000), Section 8.2.5, p.8-8 Central office code 958 is intended for communications between switching centers. Central office code 959 with three or four additional digits is dedicated for access to office test lines in local exchange carrier (LEC) and interoffice carrier (IC) central offices. The specifications define several test features for line conditions, such as quiet line and busy line, and test tones transmitted to callers. The tests available for plant testing include * Automatic number announcement circuit, a machine which announces the caller's number ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. Customer service does not only focus on the external aspect of the organization, but also the internal relations that facilitate the business activity. For ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Screen Pop
Screen pop is a call centre term that refers to the feature of a Computer telephony integration, computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call. For ''inbound'' calls, the data displayed typically contains call information such as: * Caller ID (CID) * Automatic number identification (ANI) * Dialed Number Identification Service (DNIS) * Information entered from an Interactive voice response (IVR) system. * Extended information derived from one of the above. For example, the CTI system looking up in a database an order the caller just entered in an IVR, and displaying that order's information to the agent. For ''outbound'' calls, the data displayed typically contains information that was sent to the outbound dialer as part of the customer call record. See also * Computer telephony integration References {{DEFAULTSORT:Screen Pop Telephone service enhan ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Center
A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen to be an open workspace for call center agents, with workstations that include a computer and d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Toll-free Number
A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code. The specific service access varies by country. History The features of toll-free services have evolved as telephone networks have evolved from electro-mechanical call switching to computerized stored program controlled networks. Originally, a call billed to the called party had to be placed through a telephone company operator as a collect call, often long-distance. The operator had to secure acceptance of the charges at the remote number, or even transfer that decision to a long-distance operator, before manually completing the call. Some large businesses and government offices received large numbers of collect calls, which proved time-consuming for operators and the callers. Manual toll-free systems Pri ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Vertical Service Code
A vertical service code (VSC) is a sequence of digits and the signals star (*) and number sign (#) dialed on a telephone keypad or rotary dial to enable or disable certain telephone service features. Some vertical service codes require dialing of a telephone number after the code sequence. On a touch tone telephone, the codes are usually initiated with the star key, resulting in the commonly used name ''star codes''. On rotary dial telephones, the star is replaced by dialing ''11''. In North American telephony, VSCs were developed by AT&T Corp. as Custom Local Area Signaling Services (CLASS or LASS) codes in the 1960s and 70s. Their use became ubiquitous throughout the 1990s and eventually became a recognized standard. As ''CLASS'' was an AT&T trademark, the term ''vertical service code'' was adopted by the North American Numbering Plan Administration. The use of ''vertical'' is a somewhat dated reference to older switching methods and the fact that these services can only be ac ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Rogers Communications
Rogers Communications Inc. is a Telecommunications in Canada, Canadian communications and media company operating primarily in the fields of mobile phone operator, wireless communications, cable television, telephony and Internet access, Internet, with significant additional telecommunications and mass media assets. Rogers has its headquarters in Toronto, Ontario. The company traces its origins to 1925 when Edward S. Rogers Sr. founded Rogers Vacuum Tube Company to sell battery-less radios, although this present enterprise dates to 1960, when Edward S. Rogers Jr., Ted Rogers and a partner acquired the CHFI-FM radio station; they then became part-owners of a group that established the CFTO-DT, CFTO television station. The chief competitor to Rogers is Bell Canada, which has a similarly extensive portfolio of radio and television media assets, as well as wireless, television distribution, and telephone services, particularly in Eastern and Central Canada. The two companies are oft ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
555 (telephone Number)
The telephone number prefix 555 is a central office code in the North American Numbering Plan, used as the leading part of a group of 10,000 telephone numbers, ''555-XXXX'', in each numbering plan area (NPA) (area code). It has traditionally been used only for the provision of directory assistance, when dialing (area code)-555-1212. The central office code is also used for fictitious telephone numbers in North American television shows, films, video games, and other media in order to prevent practical jokers and curious callers from bothering telephone subscribers and organizations by calling telephone numbers they see in works of fiction. Fictional usage Telephone companies began encouraging the producers of television shows and movies to use the 555 prefix for fictional telephone numbers by the 1960s. Two early examples include '' The Second Time Around'' (1961), which used 555-3485, and ''Panic in Year Zero!'' (1962), which used 555-2106. In television shows made or set i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Bell Canada
Bell Canada (commonly referred to as Bell) is a Canadian telecommunications company headquartered at 1 Carrefour Alexander-Graham-Bell in the borough of Verdun in Montreal, Quebec, Canada. It is an ILEC (incumbent local exchange carrier) in the provinces of Ontario and Quebec; as such, it was a founding member of the Stentor Alliance. It is also a CLEC (competitive local exchange carrier) for enterprise customers in the western provinces. Its subsidiary Bell Aliant provides services in the Atlantic provinces. It provides mobile service through its Bell Mobility (including flanker brand Virgin Mobile Canada) subsidiary, and television through its Bell Satellite TV (direct broadcast satellite) and Bell Fibe TV (IPTV) subsidiaries. Bell Canada's principal competitors are Rogers Communications in Ontario, Telus and Shaw Communications in Western Canada, and Quebecor ( Videotron) and Telus in Quebec. The company serves over 13 million phone lines and is headquartered at the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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