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Autodialer
An automatic dialer (also spelled auto dialer, auto-dialer, and autodialer) is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the autodialer either plays a recorded message or connects the call to a live person. When an autodialer plays a pre-recorded message, it is often called voice broadcasting, or robocalling. Some voice broadcasting messages ask the person who answers to press a button on their phone keypad, such as in opinion polls in which recipients are asked to press one digit if they support one side of an issue, or another digit if they support the other side. This type of call is often called outbound interactive voice response. When an autodialer connects an answered call to a live agent, it is often called a predictive dialer or power dialer. A predictive dialer uses real-time analysis to determine the optimal time to dial more numbers, whereas a power dialer simply dials a pre-set number of lines when ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Consumer Protection Act Of 1991
The Telephone Consumer Protection Act of 1991 (TCPA) was passed by the United States Congress in 1991 and signed into law by President George H. W. Bush as Public Law 102-243. It amended the Communications Act of 1934. The TCPA is codified as 47 U.S.C. § 227.. The TCPA restricts telephone solicitations (i.e., telemarketing) and the use of automated telephone equipment. The TCPA limits companies or debt collectors from calling clients or prospective customers using automatic dialing systems, artificial or prerecorded voice messages, SMS text messages, and fax machines. It also specifies several technical requirements for fax machines, autodialers, and voice messaging systems—principally with provisions requiring identification and contact information of the entity using the device to be contained in the message. General provisions Unless the recipient has given prior express consent, the TCPA and Federal Communications Commission (FCC) rules under the TCPA generally: * Pr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Robocall
A robocall is a phone call that uses a computerized autodialer to deliver a pre-recorded message, as if from a robot. Robocalls are often associated with political and telemarketing phone campaigns, but can also be used for public service or emergency announcements. Multiple businesses and telemarketing companies use auto-dialing software to deliver prerecorded messages (appointment reminders, booking details, etc.) to millions of users. Some robocalls use personalized audio messages to simulate an actual personal phone call. The service is also associated to be prone to scams. As of June 2019 phone companies may, by default, block incoming robocalls. History First description Automated phone solicitation, i.e. robocalling, was one of the earliest applications proposed for the first microcomputers. The first documented mention of it was in the "Memo from the Publisher" by David Bunnell in ''Personal Computing'' magazine, May/June 1977. Under the heading "Personal Computing Abu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telemarketing
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing. History The term ''telemarketing'' was first used extensively in the late 1970s to describe Bell System communications which related to new uses for the outbound WATS and inbound Toll-free services. Telephonists The rise of telemarketing can be traced back to the 19th century telephonists, or switchboard operators. Trans-cultural hiring of switchb ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Music On Hold
Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service. Music on hold is sometimes referred to as phone on hold, message on hold, on hold messaging, or hold music. Development Music on hold was created by Alfred Levy, an inventor, factory owner, and entrepreneur. In 1962, Levy discovered a problem with the phone lines at his factory: a loose wire was touching a metal girder on the building. This made the building a giant receiver, so that the audio broadcast signal from a radio station next door would transmit through the loose wire, and could be heard when calls were put on hold. Levy patented his work in 1966. While other advancements have come to change and enhance the technology, it was this initial patent creation that began the evolution for today's music on hold. Equipment and formats Most MOH systems ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Speed Dial
Speed dial is a function available on many telephone systems allowing the user to place a call by pressing a reduced number of keys. This function is particularly useful for phone users who dial certain numbers on a regular basis. In most cases, the user stores these numbers in the phone's memory for future use. The speed dial numbers are usually accessed by pressing a pre-determined key or keys on the phone, followed by a one or two-digit code which the user assigns to each number; however for ease of use, on many systems a call may be placed by pressing and holding one key on the numeric keypad. Speed dialing is also available via Custom Calling features from the Telephone Company's Central Office. The numbers are programmed by the subscriber through the standard telephone dial, and speed dial calls are placed by dialing simply the digit and waiting a few seconds on a standard rotary dial phone and an older 10 key Touch Tone phone, or by dialing the number and the # key to i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Spam (electronic)
Spamming is the use of messaging systems to send multiple unsolicited messages (spam) to large numbers of recipients for the purpose of commercial advertising, for the purpose of non-commercial proselytizing, for any prohibited purpose (especially the fraudulent purpose of phishing), or simply repeatedly sending the same message to the same user. While the most widely recognized form of spam is email spam, the term is applied to similar abuses in other media: instant messaging spam, Usenet newsgroup spam, Web search engine spam, spam in blogs, wiki spam, online classified ads spam, mobile phone messaging spam, Internet forum spam, junk fax transmissions, social spam, spam mobile apps, television advertising and file sharing spam. It is named after Spam, a luncheon meat, by way of a Monty Python sketch about a restaurant that has Spam in almost every dish in which Vikings annoyingly sing "Spam" repeatedly. Spamming remains economically viable because advertisers have no ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Predictive Dialer
A predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available.Predictive Dialing for Outbound Telephone Call Centers Douglas A. Samuelson, Interfaces, 29:5 September–October, 1999 (pp. 66-81). When dialing numbers one at a time, there are two sources of delay. First, only some fraction of dials are answered; for example, if 1 out of 3 dials are answered, a predictive dialer might dial 3 lines every time an agent becomes available. Second, even dials that are answered take some time before being picked up. If it typically takes 10 seconds ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Dialer
A dialer (American English) or dialler (British English) is an electronic device that is connected to a telephone line to monitor the dialed numbers and alter them to seamlessly provide services that otherwise require lengthy National or International access codes to be dialed. A dialer automatically inserts and modifies the numbers depending on the time of day, country or area code dialed, allowing the user to subscribe to the service providers who offer the best rates. For example, a dialer could be programmed to use one service provider for international calls and another for cellular calls. This process is known as prefix insertion or least cost routing. A line powered dialer does not need any external power but instead takes the power it needs from the telephone line. Another type of dialer is a computer program which creates a connection to the Internet or another computer network over the analog telephone or Integrated Services Digital Network (ISDN). Many operating sys ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Federal Trade Commission
The Federal Trade Commission (FTC) is an independent agency of the United States government whose principal mission is the enforcement of civil (non-criminal) antitrust law and the promotion of consumer protection. The FTC shares jurisdiction over federal civil antitrust enforcement with the Department of Justice Antitrust Division. The agency is headquartered in the Federal Trade Commission Building in Washington, DC. The FTC was established in 1914 with the passage of the Federal Trade Commission Act, signed in response to the 19th-century monopolistic trust crisis. Since its inception, the FTC has enforced the provisions of the Clayton Act, a key antitrust statute, as well as the provisions of the FTC Act, et seq. Over time, the FTC has been delegated with the enforcement of additional business regulation statutes and has promulgated a number of regulations (codified in Title 16 of the Code of Federal Regulations). The broad statutory authority granted to the FTC prov ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Progress Analysis
A predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available.Predictive Dialing for Outbound Telephone Call Centers Douglas A. Samuelson, Interfaces, 29:5 September–October, 1999 (pp. 66-81). When dialing numbers one at a time, there are two sources of delay. First, only some fraction of dials are answered; for example, if 1 out of 3 dials are answered, a predictive dialer might dial 3 lines every time an agent becomes available. Second, even dials that are answered take some time before being picked up. If it typically takes 10 seconds ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Natural Predictive Dialing
Natural predictive dialing is a technology that was developed to eliminate the problems that are typically associated with predictive dialing. These problems include abandoned calls, initial call delays, government regular, and consumer dissatisfaction, among others. A standard predictive dialer will first determine if a live person has answered the phone call, then transfer that call to an agent that is deemed to be available to take the call. Conversely, a natural predictive dialer connects the agent prior to the completion of the automation process, which allows the agent to hear the caller while the automation is still working. At its core, natural predictive dialing technologies are based on the concept that call automation should work with agents, instead of call automation working before agents are connected, and then agents being connected to calls that have been determined to be 'live' people. In natural predictive dialing, the call automation Call Progress Analysi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Number
A telephone number is a sequence of digits assigned to a landline telephone subscriber station connected to a telephone line or to a wireless electronic telephony device, such as a radio telephone or a mobile telephone, or to other devices for data transmission via the public switched telephone network (PSTN) or other public and private networks. A telephone number serves as an address for switching telephone calls using a system of destination code routing. Telephone numbers are entered or dialed by a calling party on the originating telephone set, which transmits the sequence of digits in the process of signaling to a telephone exchange. The exchange completes the call either to another locally connected subscriber or via the PSTN to the called party. Telephone numbers are assigned within the framework of a national or regional telephone numbering plan to subscribers by telephone service operators, which may be commercial entities, state-controlled administrations, or ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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