Workplace Aggression
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Workplace Aggression
Workplace aggression is a specific type of aggression which occurs in the workplace. Workplace aggression can include a wide range of behaviors, ranging from verbal acts (e.g., insulting someone or spreading rumors) to physical attacks (e.g., punching or slapping). Workplace aggression can decrease the ability of a person to do their job well, lead to physical declines in health and mental health problems, and can also change the way a person behaves at their home and in public. If someone is experiencing aggression at work, it may result in an increase in missed days (absence from work) and some may decide to leave their positions. Definition Aggression, in general, is any behavior an individual carries out with the intent to harm another person or group of people. The aggressor must believe that their behavior is harmful to their target, and that the target is motivated to avoid this behavior. International Labour Organization definition of workplace violence as "any action, inci ...
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Aggression
Aggression is overt or covert, often harmful, social interaction with the intention of inflicting damage or other harm upon another individual; although it can be channeled into creative and practical outlets for some. It may occur either reactively or without provocation. In humans, aggression can be caused by various triggers, from frustration due to blocked goals to feeling disrespected. Human aggression can be classified into direct and indirect aggression; whilst the former is characterized by physical or verbal behavior intended to cause harm to someone, the latter is characterized by behavior intended to harm the social relations of an individual or group. In definitions commonly used in the social sciences and behavioral sciences, aggression is an action or response by an individual that delivers something unpleasant to another person. Some definitions include that the individual must intend to harm another person. In an interdisciplinary perspective, aggression is rega ...
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Post-traumatic Stress Disorder
Post-traumatic stress disorder (PTSD) is a mental and behavioral disorder that can develop because of exposure to a traumatic event, such as sexual assault, warfare, traffic collisions, child abuse, domestic violence, or other threats on a person's life. Symptoms may include disturbing thoughts, feelings, or dreams related to the events, mental or physical distress to trauma-related cues, attempts to avoid trauma-related cues, alterations in the way a person thinks and feels, and an increase in the fight-or-flight response. These symptoms last for more than a month after the event. Young children are less likely to show distress but instead may express their memories through play. A person with PTSD is at a higher risk of suicide and intentional self-harm. Most people who experience traumatic events do not develop PTSD. People who experience interpersonal violence such as rape, other sexual assaults, being kidnapped, stalking, physical abuse by an intimate partner, an ...
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Social Undermining
Social undermining is the expression of negative emotions directed towards a particular person or negative evaluations of the person as a way to prevent the person from achieving their goals. This behavior can often be attributed to certain feelings, such as dislike or anger. The negative evaluation of the person may involve criticizing their actions, efforts or characteristics.Joseph, N. T., Myers, H. F., Schettino, J. R., Olmos, N. T., Bingham-Mira, C., Lesser, I. M., & Poland, R. E. (2011). Support and undermining in interpersonal relationships are associated with treatment response to a trial of antidepressant medication. Psychiatry: Interpersonal And Biological Processes, 74(3), 240-254. Social undermining is seen in relationships between family members, friends, personal relationships and co-workers. Social undermining can affect a person's mental health, including an increase in depressive symptoms. This behavior is only considered social undermining if the person's perce ...
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Passive-aggressive Behavior
Passive-aggressive behavior is characterized by a pattern of passive hostility and an avoidance of direct communication. Inaction where some action is socially customary is a typical passive-aggressive strategy (showing up late for functions, staying silent when a response is expected). Such behavior is sometimes protested by associates, evoking exasperation or confusion. People who are recipients of passive-aggressive behavior may experience anxiety due to the discordance between what they perceive and what the perpetrator is saying. Application Psychology In psychology, "passive-aggression" is one of the most misused of psychological terms . After some debate, the American Psychiatric Association dropped it from the list of personality disorders in the DSM IV as too narrow to be a full-blown diagnosis and not well enough supported by scientific evidence to meet increasingly rigorous standards of definition . Culturally, the ambiguous "passive-aggressive" label is misused by l ...
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Occupational Health Psychology
Occupational health psychology (OHP) is an interdisciplinary area of psychology that is concerned with the health and safety of workers.Schonfeld, I.S., & Chang, C.-H. (2017). ''Occupational health psychology: Work, stress, and health''. New York, NY: Springer Publishing Company.Houdmont, J., & Leka, S. (2010). An introduction to occupational health psychology. In S. Leka & J. Houdmont (Eds.). ''Occupational health psychology'' (pp. 1–30). John Wiley: Hoboken, NJ. OHP addresses a number of major topic areas including the impact of occupational stressors on physical and mental health, the impact of involuntary unemployment on physical and mental health, work-family balance, workplace violence and other forms of mistreatment, psychosocial workplace factors that affect accident risk and safety, and interventions designed to improve and/or protect worker health. Although OHP emerged from two distinct disciplines within applied psychology, namely, health psychology and industrial and ...
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Industrial And Organizational Psychology
Industrial and organizational psychology (I-O psychology), an applied discipline within psychology, is the science of human behavior in the workplace. Depending on the country or region of the world, I-O psychology is also known as occupational psychology in the United Kingdom, organisational psychology in Australia and New Zealand, and work and organizational (WO) psychology throughout Europe and Brazil. Industrial, work, and organizational (IWO) psychology is the broader, more global term for the science and profession.Spector P. E. (2021). Industrial and Organizational Psychology: Research and Practice 8th ed. Hoboken, NJ: John Wiley. I-O psychologists are trained in the scientist–practitioner model. As an applied field, the discipline involves both research and practice and I-O psychologists apply psychological theories and principles to organizations and the individuals within them. They contribute to an organization's success by improving the job performance, wellbeing, m ...
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Going Postal
''Going Postal'' is a fantasy novel by British writer Terry Pratchett, the 33rd book in his ''Discworld'' series, released in the United Kingdom on 25 September 2004. Unlike most of Pratchett's Discworld novels, ''Going Postal'' is divided into chapters, a feature previously seen only in Pratchett's children's books and the Science of Discworld series. These chapters begin with a synopsis of philosophical themes, in a similar manner to some Victorian novels and, notably, to Jules Verne stories. The title refers to both the contents of the novel, as well as to the term 'going postal'. The book was on the shortlist for both the Nebula and Locus Awards for Best (Fantasy) Novel. It would also have been shortlisted for the Hugo Award for Best Novel, except that Pratchett withdrew it, as he felt stress over the award would mar his enjoyment of the Worldcon. This was the first time Pratchett had been shortlisted for either award. Plot As with many of the Discworld novels, the story t ...
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Deviance (sociology)
Deviance or the sociology of deviance explores the actions and/or behaviors that violate social norms across formally enacted rules (e.g., crime) as well as informal violations of social norms (e.g., rejecting folkways and mores). Although deviance may have a negative connotation, the violation of social norms is not always a negative action; positive deviation exists in some situations. Although a norm is violated, a behavior can still be classified as positive or acceptable. Social norms differ throughout society and between cultures. A certain act or behaviour may be viewed as deviant and receive sanctions or punishments within one society and be seen as a normal behaviour in another society. Additionally, as a society's understanding of social norms changes over time, so too does the collective perception of deviance. Deviance is relative to the place where it was committed or to the time the act took place. Killing another human is generally considered wrong for example, ...
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Cyber-aggression In The Workplace
Workplace aggression is a specific type of aggression which occurs in the workplace. Workplace aggression can include a wide range of behaviors, ranging from verbal acts (e.g., insulting someone or spreading rumors) to physical attacks (e.g., punching or slapping). Workplace aggression can decrease the ability of a person to do their job well, lead to physical declines in health and mental health problems, and can also change the way a person behaves at their home and in public. If someone is experiencing aggression at work, it may result in an increase in missed days (absence from work) and some may decide to leave their positions. Definition Aggression, in general, is any behavior an individual carries out with the intent to harm another person or group of people. The aggressor must believe that their behavior is harmful to their target, and that the target is motivated to avoid this behavior. International Labour Organization definition of workplace violence as "any action, inci ...
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Counterproductive Work Behavior
Counterproductive work behavior (CWB) is employee behavior that goes against the legitimate interests of an organization. These behaviors can harm organizations or people in organizations including employees and clients, customers, or patients. It has been proposed that a person-by-environment interaction can be utilized to explain a variety of counterproductive behaviors. For instance, an employee who is high on trait anger (tendency to experience anger) is more likely to respond to a stressful incident at work (e.g., being treated rudely by a supervisor) with CWB. Some researchers use the CWB term to subsume related constructs that are distinct: * Workplace deviance is behavior at work that violates norms for appropriate behavior. * Retaliation consists of harmful behaviors done by employees to get back at someone who has ...
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Brodie's Law (act)
Brodie's Law is an amendment to the Victorian Crimes Act 1958 which makes serious bullying an offence punishable by a maximum penalty of 10 years' imprisonment. The law is named after Brodie Panlock, a 19-year-old who took her own life after being bullied at work. Brodie Panlock's parents, Damien and Rae Panlock, successfully lobbied the Victorian Government to make the amendment. Brodie Panlock Brodie Rae Constance Panlock grew up in the outer eastern suburbs of Melbourne in the Australian state of Victoria with her parents and two older brothers. In early 2005, at age 18, Panlock started working at Cafe Vamp in Hawthorn, an inner suburb of Melbourne. In March 2006, shortly after her 19th birthday, Panlock moved to a small flat in Hawthorn to be closer to work. Cafe Vamp helped Panlock with references and lent her the bond money for the flat. She worked 12 hours a day, 6 days a week, and was described as a "loyal employee" and a "buoyant, chirpy, compassionate, patient, givi ...
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Abusive Supervision
Abusive supervision is most commonly studied in the context of the workplace, although it can arise in other areas such as in the household and at school. "Abusive supervision has been investigated as an antecedent to negative subordinate workplace outcome." "Workplace violence has combination of situational and personal factors". The study that was conducted looked at the link between abusive supervision and different workplace events. Researchers have previously argued that abusive supervision is a one-dimensional construct, however, recently it is found to be a four-dimensional construct. The study of Ghayas and Jabeen is a paramount study that suggests abusive supervision to be a four-dimensional construct where yelling, belittling behavior, scapegoating and credit stealing are described as the dimensions of abusive supervision. Researchers such as Tepper and Martinko had previously asserted that there was a need to study dimensions of abusive supervision. Workplace bullyin ...
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