|
The International Customer Service Institute
The International Customer Service Institute (TICSI) is an international partnership organisation to enable the recognition and sharing of global best practice in customer service. It was founded in 2005 operating out of London and Dubai and has developed The International Standard for Service Excellence (TISSE). It has regional Certification Partners in the UK, India, Australia, New Zealand and the Middle East. See also *British Standards Institution (BSI) *Canadian Standards Association *Countries in International Organization for Standardization *Deutsches Institut für Normung, German Institute for Standardization (DIN) *European Committee for Standardization (CEN) *International Classification for Standards *Standardization *Standards organization A standards organization, standards body, standards developing organization (SDO), or standards setting organization (SSO) is an organization whose primary function is developing, coordinating, promulgating, revising, amending, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. Customer service does not only focus on the external aspect of the organization, but also the internal relations that facilitate the business activity. For ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
British Standards Institution
The British Standards Institution (BSI) is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to businesses. History BSI was founded as the Engineering Standards Committee in London in 1901.Robert C McWilliam. BSI: The first hundred years. 2001. Thanet Press. London It subsequently extended its standardization work and became the British Engineering Standards Association in 1918, adopting the name British Standards Institution in 1931 after receiving a Royal Charter in 1929. In 1998 a revision of the Charter enabled the organization to diversify and acquire other businesses, and the trading name was changed to BSI Group. The Group now operates in 195 countries. The core business remains standards and standards related services, although the majority of the Group's revenue comes from management systems assessment and certification work. In ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Canadian Standards Association
The CSA Group (formerly the Canadian Standards Association; CSA) is a standards organization which develops standards in 57 areas. CSA publishes standards in print and electronic form, and provides training and advisory services. CSA is composed of representatives from industry, government, and consumer groups. CSA began as the Canadian Engineering Standards Association (CESA) in 1919, federally chartered to create standards. During World War I, lack of interoperability between technical resources led to the formation of a standards committee. CSA is accredited by the Standards Council of Canada, a crown corporation which promotes voluntary standardization in Canada. This accreditation verifies that CSA is competent to carry out standards development and certification functions, and is based on internationally recognised criteria and procedures. The CSA registered mark shows that a product has been independently tested and certified to meet recognized standards for safety or pe ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Countries In International Organization For Standardization
There are, , 165 members of the International Organization for Standardization. Three types of membership status can be distinguished: *full member (member body) *correspondent member *subscriber member Members Map See also *International Organization for Standardization *ISO country code *List of technical standard organizations References External links www.oasis-open.org {{International Organization for Standardization *Countries International Organization for Standardization
The International Organization for ...
[...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Deutsches Institut Für Normung
' (DIN; in English, the German Institute for Standardisation Registered Association) is the German national organization for standardization and is the German ISO member body. DIN is a German Registered Association ('' e.V.'') headquartered in Berlin. There are currently around thirty thousand DIN Standards, covering nearly every field of technology. History Founded in 1917 as the ' (NADI, "Standardisation Committee of German Industry"), the NADI was renamed ' (DNA, "German Standardisation Committee") in 1926 to reflect that the organization now dealt with standardization issues in many fields; viz., not just for industrial products. In 1975 it was renamed again to ', or 'DIN' and is recognised by the German government as the official national-standards body, representing German interests at the international and European levels. The acronym, 'DIN' is often incorrectly expanded as ' ("German Industry Standard"). This is largely due to the historic origin of the DIN as "NADI" ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
European Committee For Standardization
The European Committee for Standardization (CEN, french: Comité Européen de Normalisation) is a public standards organization whose mission is to foster the economy of the European Single Market and the wider European continent in global trading, the welfare of European citizens and the environment by providing an efficient infrastructure to interested parties for the development, maintenance and distribution of coherent sets of standards and specifications. The CEN was founded in 1961. Its thirty-four national members work together to develop European Standards (ENs) in various sectors to build a European internal market for goods and services and to position Europe in the global economy. CEN is officially recognized as a European standards body by the European Union, European Free Trade Association and the United Kingdom; the other official European standards bodies are the European Committee for Electrotechnical Standardization (CENELEC) and the European Telecommunicati ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
International Classification For Standards
International Classification for Standards (ICS) is an international classification system for technical standards. It is designed to cover every economic sector and virtually every activity of humankind where technical standards may be used. Developed and maintained by the International Organization for Standardization, the ICS is intended to be a continuous work in progress and is updated when necessary. The latest edition of the ICS can be downloaded free of charge from the ISO web site. Anyone may submit a proposal for modifications or additions to the ICS. Purpose The ICS serves as a structure for catalogues and databases of technical standards and other normative documents, and as a basis for standing-order systems for international, regional and national standards. Classification principles The ICS uses an hierarchical classification, which consists of three nested levels called ''fields'' (Level 1), ''groups'' (Level 2) and ''sub-groups'' (Level 3). Each ''field'' is ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Standardization
Standardization or standardisation is the process of implementing and developing technical standards based on the consensus of different parties that include firms, users, interest groups, standards organizations and governments. Standardization can help maximize compatibility, interoperability, safety, repeatability, or quality. It can also facilitate a normalization of formerly custom processes. In social sciences, including economics, the idea of ''standardization'' is close to the solution for a coordination problem, a situation in which all parties can realize mutual gains, but only by making mutually consistent decisions. History Early examples Standard weights and measures were developed by the Indus Valley civilization.Iwata, Shigeo (2008), "Weights and Measures in the Indus Valley", ''Encyclopaedia of the History of Science, Technology, and Medicine in Non-Western Cultures (2nd edition)'' edited by Helaine Selin, pp. 2254–2255, Springer, . The centralized we ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Standards Organization
A standards organization, standards body, standards developing organization (SDO), or standards setting organization (SSO) is an organization whose primary function is developing, coordinating, promulgating, revising, amending, reissuing, interpreting, or otherwise contributing to the usefulness of technical standards to those who employ them. Such an organization works to create uniformity across producers, consumers, government agencies, and other relevant parties regarding terminology, product specifications (e.g. size, including units of measure), protocols, and more. Its goals could include ensuring that Company A's external hard drive works on Company B's computer, an individual's blood pressure measures the same with Company C's sphygmomanometer as it does with Company D's, or that all shirts that should not be ironed have the same icon (a clothes iron crossed out with an X) on the label. Most standards are voluntary in the sense that they are offered for adoption by people ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. Customer service does not only focus on the external aspect of the organization, but also the internal relations that facilitate the business activity. For ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
.jpg "Click for more on -> Customer Service")
