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The Customer Is Always Right
__NOTOC__ "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do not feel cheated or deceived. This attitude was novel and influential when misrepresentation was rife and ''caveat emptor'' (let the buyer beware) was a common legal maxim. Variations include "''le client n'a jamais tort''" (the customer is never wrong) which was the slogan of hotelier César Ritz who said, "If a diner complains about a dish or the wine, immediately remove it and replace it, no questions asked". A variation frequently used in Germany is "''der Kunde ist König''" (the customer is king), while in Japan the motto ''"okyakusama wa kamisama desu"'' () meaning "the customer is a god", is common. It was pointed out as ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Marshall Field
Marshall Field (August 18, 1834January 16, 1906) was an American entrepreneur and the founder of Marshall Field and Company, the Chicago-based department stores. His business was renowned for its then-exceptional level of quality and customer service. Field is also known for some of his philanthropic donations, providing funding for the Field Museum of Natural History and donating land for the campus of the University of Chicago. Early life Marshall Field was born on a farm in Conway, Massachusetts, Marden, Orison SwettHow Marshall Field Succeeded ''Mises Institute''. the son of John Field IV and Fidelia Nash. His family was descended from Puritans who had come to America as early as 1629. At the age of 17, he moved to Pittsfield, Massachusetts, where he first worked in a dry goods store alongside his brother Joseph Field. and (includes brief biography of Marshall Field). He left Massachusetts after five years of working in the dry goods store in search of new opportun ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Gerald Duckworth And Company
Duckworth Books, originally Gerald Duckworth and Company, founded in 1898 by Gerald Duckworth, is a British publisher.Our History duckworthbooks.co.uk. Retrieved 29 November 2020. History 
Gerald Duckworth founded the company in 1898, setting up its office at 3 . Staff included
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Real Estate
Real estate is property consisting of land and the buildings on it, along with its natural resources such as crops, minerals or water; immovable property of this nature; an interest vested in this (also) an item of real property, (more generally) buildings or housing in general."Real estate": Oxford English Dictionary online: Retrieved September 18, 2011 In terms of law, ''real'' is in relation to land property and is different from personal property while ''estate'' means the "interest" a person has in that land property. Real estate is different from personal property, which is not permanently attached to the land, such as vehicles, boats, jewelry, furniture, tools and the rolling stock of a farm. In the United States, the transfer, owning, or acquisition of real estate can be through business corporations, individuals, nonprofit corporations, fiduciaries, or any legal entity as seen within the law of each U.S. state. History of real estate The natural right of a person t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
English Phrases
English usually refers to: * English language * English people English may also refer to: Peoples, culture, and language * ''English'', an adjective for something of, from, or related to England ** English national identity, an identity and common culture ** English language in England, a variant of the English language spoken in England * English languages (other) * English studies, the study of English language and literature * ''English'', an Amish term for non-Amish, regardless of ethnicity Individuals * English (surname), a list of notable people with the surname ''English'' * People with the given name ** English McConnell (1882–1928), Irish footballer ** English Fisher (1928–2011), American boxing coach ** English Gardner (b. 1992), American track and field sprinter Places United States * English, Indiana, a town * English, Kentucky, an unincorporated community * English, Brazoria County, Texas, an unincorporated community * Engli ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Mottos
A motto (derived from the Latin , 'mutter', by way of Italian , 'word' or 'sentence') is a sentence or phrase expressing a belief or purpose, or the general motivation or intention of an individual, family, social group, or organisation. Mottos (or mottoes) are usually found predominantly in written form (unlike slogans, which may also be expressed orally), and may stem from long traditions of social foundations, or from significant events, such as a civil war or a revolution. A motto may be in any language, but Latin has been widely used, especially in the Western world. Heraldry In heraldry, a motto is often found below the shield in a banderole; this placement stems from the Middle Ages, in which the vast majority of nobles possessed a coat of arms complete with a motto. In the case of Scottish heraldry, it is mandated to appear above the crest. Spanish coats of arms may display a motto in the bordure of the shield. In heraldic literature, the terms 'rallying cry' re ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Experience
Customer experience (CX) is a totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Pine and Gilmore described the experience economy as the next level after commodities, goods, and services with memorable events as the final business product. Four realms of experience include esthetic, escapist, entertainment, and educational components. Different dimensions of customer experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be described as the amount of pleasure or displeasure received from savoring future events, while the remembered experience is related to a recollection of memories about previous events and experiences of a product or service. Definitions Forbes describes the customer exp ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
The Customer Is Not A Moron
"The customer is not a moron. She's your wife" is a famous quotation attributed to advertising executive David Ogilvy in 1955. It subsequently appeared in his 1963 book, ''Confessions of an Advertising Man''. Ogilvy made his remark in response to typical advertising practices of the early 1950s, which featured loud and hectoring voices and blatantly exaggerated print. He believed that adverts should be delivered in a softer and more sympathetic tone, treating the customer as intelligent and capable of seeing through blatant hype. The quotation has since been used by others as a reminder that advertisers should not patronise their customers or doubt their intelligence, as it may harm their business. Marketing expert Austin McGhie used the quotation to show that respecting customers and overcoming their potential cynicism to a product is essential to success. He goes on to say "the customer is you", explaining that we are all capable of spotting each other's hype and disbelieving it ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Vanity Fair (magazine)
''Vanity Fair'' is a monthly magazine of popular culture, fashion, and current affairs published by Condé Nast in the United States. The first version of ''Vanity Fair'' was published from 1913 to 1936. The imprint was revived in 1983 and currently includes five international editions of the magazine. As of 2018, the Editor-in-Chief is Radhika Jones. Vanity Fair is most recognized for its celebrity pictures and the occasional controversy that surrounds its more risqué images. Furthermore, the publication is known for its energetic writing, in-depth reporting, and social commentary. History ''Dress and Vanity Fair'' Condé Montrose Nast began his empire by purchasing the men's fashion magazine ''Dress'' in 1913. He renamed the magazine ''Dress and Vanity Fair'' and published four issues in 1913. It continued to thrive into the 1920s. However, it became a casualty of the Great Depression and declining advertising revenues, although its circulation, at 90,000 copies, was a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
César Ritz
César Ritz (23 February 1850 – 24 October 1918) was a Swiss hotelier and founder of several hotels, most famously the Hôtel Ritz in Paris and the Ritz and Carlton Hotels in London (the forerunners of the modern Ritz-Carlton Hotel Company). He was an early hotel chain founder known as "King of Hoteliers, and Hotelier to Kings," and it is from his name and that of his hotels that the term ''ritzy'' derives. Early life Ritz was born in the Swiss village of Niederwald, the youngest of 13 children in a poor peasant family. At the age of twelve he was sent as a boarder to the Jesuit college at Sion, and at fifteen, having shown only vaguely artistic leanings, was apprenticed as a sommelier at a hotel in Brig. While working there as an apprentice wine waiter he was dismissed by the patron of the hotel from his position, saying, "You'll never make anything of yourself in the hotel business. It takes a special knack, a special flair, and it's only right that I tell you the truth†... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Satisfaction
Customer satisfaction (often abbreviated as CSAT) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."Farris, Paul W.; Neil T. Bendle; Phillip E. Pfeifer; David J. Reibstein (2010). ''Marketing Metrics: The Definitive Guide to Measuring Marketing Performance.'' Upper Saddle River, New Jersey: Pearson Education, Inc. . Customers play an important role and are essential in keeping a product or service relevant; it is, therefore, in the best interest of the business to ensure customer satisfaction and build customer loyalty. The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and measures that appear in ''Marketing Metrics'' as part of its ongoing ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Google Books
Google Books (previously known as Google Book Search, Google Print, and by its code-name Project Ocean) is a service from Google Inc. that searches the full text of books and magazines that Google has scanned, converted to text using optical character recognition (OCR), and stored in its digital database.The basic Google book link is found at: https://books.google.com/ . The "advanced" interface allowing more specific searches is found at: https://books.google.com/advanced_book_search Books are provided either by publishers and authors through the Google Books Partner Program, or by Google's library partners through the Library Project. Additionally, Google has partnered with a number of magazine publishers to digitize their archives. The Publisher Program was first known as Google Print when it was introduced at the Frankfurt Book Fair in October 2004. The Google Books Library Project, which scans works in the collections of library partners and adds them to the digital invent ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
The Rotarian
Rotary International is one of the largest service organizations in the world. Its stated mission is to "provide service to others, promote integrity, and advance world understanding, goodwill, and peace through hefellowship of business, professional, and community leaders". It is a non-political and non-religious organization. Membership is by invitation and based on various social factors. There are over 46,000 member clubs worldwide, with a membership of 1.4 million individuals, known as Rotarians. History The first years of the Rotary Club The first Rotary Club was formed when attorney Paul P. Harris called together a meeting of three business acquaintances in downtown Chicago, United States, at Harris's friend Gustave Loehr's office in the Unity Building on Dearborn Street on February 23, 1905. In addition to Harris and Loehr (a mining engineer and freemason), Silvester Schiele (a coal merchant), and Hiram E. Shorey (a tailor) were the other two who attended this fi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
