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Runbook
In a computer system or network, a runbook is a compilation of routine procedures and operations that the system administrator or operator carries out. System administrators in IT departments and NOCs use runbooks as a reference. Runbooks can be in either electronic or in physical book form. Typically, a runbook contains procedures to begin, stop, supervise, and debug the system. It may also describe procedures for handling special requests and contingencies. An effective runbook allows other operators, with prerequisite expertise, to effectively manage and troubleshoot a system. Through runbook automation, these processes can be carried out using software tools in a predetermined manner. In addition to automating IT specific processes, the results of the runbook can be presented on-screen back to the user or Service Desk engineer. Multiple runbooks can be linked together using a Decision Tree to provide users with interactive troubleshooting and guided procedures. Runbook ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Prompt Book
The prompt book, also called transcript, the bible or sometimes simply "the book," is the copy of a production script that contains the information necessary to create a theatrical production from the ground up. It is a compilation of all blocking, business, light, speech and sound cues, lists of properties, drawings of the set, contact information for the cast and crew, and any other relevant information that might be necessary to help the production run smoothly. In modern theatrical productions, the prompt book is generally maintained and kept by the stage manager, with differences in the specific construction and organization to suit the style of the stage manager keeping the book, and the type of production (legitimate theatre, musical theatre, dance, opera, etc.). Description and use Modern prompt books will tend to be constructed using binders with multiple tab dividers, with the page of the production attached to a larger sheet of paper to provide more margin space for t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Automation Workflow Map
Automation describes a wide range of technologies that reduce human intervention in processes, namely by predetermining decision criteria, subprocess relationships, and related actions, as well as embodying those predeterminations in machines. Automation has been achieved by various means including mechanical, hydraulic, pneumatic, electrical, electronic devices, and computers, usually in combination. Complicated systems, such as modern factories, airplanes, and ships typically use combinations of all of these techniques. The benefit of automation includes labor savings, reducing waste, savings in electricity costs, savings in material costs, and improvements to quality, accuracy, and precision. Automation includes the use of various equipment and control systems such as machinery, processes in factories, boilers, and heat-treating ovens, switching on telephone networks, steering, and stabilization of ships, aircraft, and other applications and vehicles with reduced human inte ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Command-line Interface
A command-line interpreter or command-line processor uses a command-line interface (CLI) to receive commands from a user in the form of lines of text. This provides a means of setting parameters for the environment, invoking executables and providing information to them as to what actions they are to perform. In some cases the invocation is conditional based on conditions established by the user or previous executables. Such access was first provided by computer terminals starting in the mid-1960s. This provided an interactive environment not available with punched cards or other input methods. Today, many users rely upon graphical user interfaces and menu-driven interactions. However, some programming and maintenance tasks may not have a graphical user interface and use a command line. Alternatives to the command-line interface include text-based user interface menus (for example, IBM AIX SMIT), keyboard shortcuts, and various desktop metaphors centered on the pointer (usual ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Workflow Technology
Workflow technology is a field of software products designed to improve the design of information systems. It involves use of workflow engine, also known as an orchestration engine, to execute models of processes. The models can be edited by persons not experienced in programming (e.g. managers) using workflow editors. See also * Workflow * Workflow engine * Workflow management system * Workflow application * Bioinformatics workflow management system * Scientific workflow system A scientific workflow system is a specialized form of a workflow management system designed specifically to compose and execute a series of computational or data manipulation steps, or workflow, in a scientific application. Applications Distribute ... References External links * {{Tech-stub ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Support Automation
Customer support is a range of Customer service, services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Phone and Emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and Customer relationship management, CRM Applications help keep track of a series of follow-up correspondence with a particular customer. Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Automation
Automation describes a wide range of technologies that reduce human intervention in processes, namely by predetermining decision criteria, subprocess relationships, and related actions, as well as embodying those predeterminations in machines. Automation has been achieved by various means including mechanical, hydraulic, pneumatic, electrical, electronic devices, and computers, usually in combination. Complicated systems, such as modern factories, airplanes, and ships typically use combinations of all of these techniques. The benefit of automation includes labor savings, reducing waste, savings in electricity costs, savings in material costs, and improvements to quality, accuracy, and precision. Automation includes the use of various equipment and control systems such as machinery, processes in factories, boilers, and heat-treating ovens, switching on telephone networks, steering, and stabilization of ships, aircraft, and other applications and vehicles with reduced hu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Information Technology
Information technology (IT) is the use of computers to create, process, store, retrieve, and exchange all kinds of data . and information. IT forms part of information and communications technology (ICT). An information technology system (IT system) is generally an information system, a communications system, or, more specifically speaking, a computer system — including all hardware, software, and peripheral equipment — operated by a limited group of IT users. Although humans have been storing, retrieving, manipulating, and communicating information since the earliest writing systems were developed, the term ''information technology'' in its modern sense first appeared in a 1958 article published in the ''Harvard Business Review''; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for pro ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Mean Time Between Failures
Mean time between failures (MTBF) is the predicted elapsed time between inherent failures of a mechanical or electronic system during normal system operation. MTBF can be calculated as the arithmetic mean (average) time between failures of a system. The term is used for repairable systems while mean time to failure (MTTF) denotes the expected time to failure for a non-repairable system. The definition of MTBF depends on the definition of what is considered a failure. For complex, repairable systems, failures are considered to be those out of design conditions which place the system out of service and into a state for repair. Failures which occur that can be left or maintained in an unrepaired condition, and do not place the system out of service, are not considered failures under this definition. In addition, units that are taken down for routine scheduled maintenance or inventory control are not considered within the definition of failure. The higher the MTBF, the longer a system ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Mean Time To Repair
Mean time to repair (MTTR) is a basic measure of the maintainability of repairable items. It represents the average time required to repair a failed component or device. Expressed mathematically, it is the total corrective maintenance time for failures divided by the total number of corrective maintenance actions for failures during a given period of time. It generally does not include lead time for parts not readily available or other Administrative or Logistic Downtime (ALDT). In fault-tolerant design, MTTR is usually considered to also include the time the fault is latent (the time from when the failure occurs until it is detected). If a latent fault goes undetected until an independent failure occurs, the system may not be able to recover. MTTR is often part of a maintenance contract, where a system whose MTTR is 24 hours is generally more valuable than for one of 7 days if mean time between failures is equal, because its Operational Availability is higher. However, in th ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Gartner
Gartner, Inc is a technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research both through private consulting as well as executive programs and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms. In 2018, the company reported that its client base consisted of over 12,000 organizations in over 100 countries. As of 2022, Gartner has over 15,000 employees located in over 100 offices worldwide. It is a member of the S&P 500. History Gideon Gartner founded Gartner, Inc in 1979. Originally private, the company launched publicly as Gartner Group in 1986 before Saatchi & Saatchi acquired it in 1988. In 1990, Gartner Group was acquired by some of its executives, including Gartner himself, with funding from Bain Capital and Dun & Bradstreet. The company went public again in 1993. In 2000, the name was simplified from ''Gartner Group'' to Gartn ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Library (computing)
In computer science, a library is a collection of non-volatile memory, non-volatile resources used by computer programs, often for software development. These may include configuration data, documentation, help data, message templates, Code reuse, pre-written code and subroutines, Class (computer science), classes, Value (computer science), values or Data type, type specifications. In OS/360 and successors, IBM's OS/360 and its successors they are referred to as Data set (IBM mainframe)#Partitioned datasets, partitioned data sets. A library is also a collection of implementations of behavior, written in terms of a language, that has a well-defined interface (computing), interface by which the behavior is invoked. For instance, people who want to write a higher-level program can use a library to make system calls instead of implementing those system calls over and over again. In addition, the behavior is provided for reuse by multiple independent programs. A program invokes the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Scripting Language
A scripting language or script language is a programming language that is used to manipulate, customize, and automate the facilities of an existing system. Scripting languages are usually interpreted at runtime rather than compiled. A scripting language's primitives are usually elementary tasks or API calls, and the scripting language allows them to be combined into more programs. Environments that can be automated through scripting include application software, text editors, web pages, operating system shells, embedded systems, and computer games. A scripting language can be viewed as a domain-specific language for a particular environment; in the case of scripting an application, it is also known as an extension language. Scripting languages are also sometimes referred to as very high-level programming languages, as they sometimes operate at a high level of abstraction, or as control languages, particularly for job control languages on mainframes. The term ''scripting lan ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
