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Request Tracker
Request Tracker, commonly abbreviated to RT, is a ticket-tracking software written in Perl used to coordinate tasks and manage requests among an online community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and support the package. RT is open source (FOSS) and distributed under the GNU General Public License. Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. It was initially developed in cooperation with JANET-CERT, and in 2006 was upgraded and expanded with joint funding from nine Computer Security Incident Response Teams (CSIRTs) in Europe. Technology RT is written in Perl and runs on the Apache and lighttpd web servers using mod_perl or FastCGI with data stored in either MySQL, PostgreSQL, Oracle or SQLite. It is possible to extend the RT interface using plug-ins written in Perl. History Jesse Vincent, whi ...
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Jesse Vincent
Jesse Vincent (born June 21, 1976) is a computer programmer and entrepreneur, best known for his work with the Perl programming language. He created the ticket-tracking system Request Tracker ("RT") and founded the company Best Practical Solutions. He created RT while working at Wesleyan University in 1994. Graduating from the university in 1998, Vincent founded Best Practical in 2001. He co-authored ''RT Essentials'' in 2005. He is the founder and former project lead of K-9 Mail Email app for Android. In 2012 he became interested in the ergonomics of keyboards, having designed and built himself several designs. In 2014 he co-founded Keyboardio. In 2021, he co-founded VaccinateCA, a community-run website for helping Americans find COVID vaccines. Perl From 2005 to 2008 he served as the project manager for Perl 6. He was the keeper of the pumpkin for Perl versions 5.12 and 5.14. He changed the release cycle for Perl 5 from an irregular release done at the leisure of ...
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Mod Perl
Mod, MOD or mods may refer to: Places * Modesto City–County Airport, Stanislaus County, California, US Arts, entertainment, and media Music * Mods (band), a Norwegian rock band * M.O.D. (Method of Destruction), a band from New York City, US * The Mods (band), a punk rock band from Toronto, Canada Other uses in arts, entertainment, and media * Manufactured on demand for CD, DVD distribution * ''Mod'' (film), 2011 * ''The Mods'' (film), 2014 * Mod (video games), unofficial modifications * , a Scottish Gaelic festival * Media-on-demand * '' MuchOnDemand'', a Canadian TV program Brands and enterprises * Mod Club Theatre, Toronto, Canada * MOD Pizza, US Organizations * MoD (UK), Ministry of Defence * Masters of Deception, a US hacker group * Ministry of defence * Ministry of Development (Brunei) Science and technology Computing and Internet * Mod, a module for Apache HTTP Server * Case modding of a computer * Forum moderator, of an online forum * Module file, a music file fo ...
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IT Asset Management
Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center This includes ''Business service management'' and planning for the future. Historically, ''data center management'' was seen as something performed by employees, with the help of tools collectively called Data Center Infrastructure Management (DCIM) tools. Both for in-house operation and outsourcing, Service-level agreements must be managed to ensure data-availability. Competition Data center management is a growing major topic for a growing list of large companies who both compete and cooperate, including: Dell, Google, HP, IBM, Intel and Yahoo. Hardware/software vendors who are willing to live with coopetition are working on projects such as "The Distributed Management Task Force" (DMTF) with a goal of learning to "more effectively manage mixed Linux, Windows and cloud environments." With the ''DMTF'' a decade old, the list of companies is growing, ...
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Knowledge Base
A knowledge base (KB) is a technology used to store complex structured and unstructured information used by a computer system. The initial use of the term was in connection with expert systems, which were the first knowledge-based systems. Original usage of the term The original use of the term knowledge base was to describe one of the two sub-systems of an expert system. A knowledge-based system consists of a knowledge-base representing facts about the world and ways of reasoning about those facts to deduce new facts or highlight inconsistencies. Properties The term "knowledge-base" was coined to distinguish this form of knowledge store from the more common and widely used term ''database''. During the 1970s, virtually all large management information systems stored their data in some type of hierarchical or relational database. At this point in the history of information technology, the distinction between a database and a knowledge-base was clear and unambiguous. A databas ...
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REST
Rest or REST may refer to: Relief from activity * Sleep ** Bed rest * Kneeling * Lying (position) * Sitting * Squatting position Structural support * Structural support ** Rest (cue sports) ** Armrest ** Headrest ** Footrest Arts and entertainment Music * Rest (music), a pause in a piece of music * Rest (band), Irish instrumental doom metal band * ''Rest'' (Gregor Samsa album), 2008 * ''Rest'' (Charlotte Gainsbourg album), 2017 * "Rest", a 1990 song by Green Day from ''39/Smooth'' * "Rest", a 2014 song by Kutless from '' Glory'' * "Rest", a 2015 song by Matt Maher from '' Saints and Sinners'' * "Rest", a 2012 song by Michael Kiwanuka from '' Home Again'' * "Rest", a 2000 song by Skillet from ''Invincible'' * "Rest", a 2009 song by The Temper Trap from '' Conditions'' * "Rest", tune name for a setting of "Dear Lord and Father of Mankind" Painting * ''Repose'' (painting), by Manet, c.1871 * ''Le Repos'' (Picasso), 1932 * ''Rest'' (Bouguereau), 1879 Businesses and organis ...
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CPAN
The Comprehensive Perl Archive Network (CPAN) is a repository of over 250,000 software modules and accompanying documentation for 39,000 distributions, written in the Perl programming language by over 12,000 contributors. ''CPAN'' can denote either the archive network or the Perl program that acts as an interface to the network and as an automated software installer (somewhat like a package manager). Most software on CPAN is free and open source software. History CPAN was conceived in 1993 and has been active online since October 1995. It is based on the CTAN model and began as a place to unify the structure of scattered Perl archives. Role Like many programming languages, Perl has mechanisms to use external libraries of code, making one file contain common routines used by several programs. Perl calls these ''modules''. Perl modules are typically installed in one of several directories whose paths are placed in the Perl interpreter when it is first compiled; on Unix-like ope ...
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Linux
Linux ( or ) is a family of open-source Unix-like operating systems based on the Linux kernel, an operating system kernel first released on September 17, 1991, by Linus Torvalds. Linux is typically packaged as a Linux distribution, which includes the kernel and supporting system software and libraries, many of which are provided by the GNU Project. Many Linux distributions use the word "Linux" in their name, but the Free Software Foundation uses the name "GNU/Linux" to emphasize the importance of GNU software, causing some controversy. Popular Linux distributions include Debian, Fedora Linux, and Ubuntu, the latter of which itself consists of many different distributions and modifications, including Lubuntu and Xubuntu. Commercial distributions include Red Hat Enterprise Linux and SUSE Linux Enterprise. Desktop Linux distributions include a windowing system such as X11 or Wayland, and a desktop environment such as GNOME or KDE Plasma. Distributions intended for ser ...
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Help Desk
A help desk is a department or person that provides assistance and information usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily with numerous customers or employees. Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units. Large help desks have a person or team responsible for managing the incoming requests, called "issues"; they are commonly called queue managers or queue supervisors. The queue manager is responsible for the issue queues, which can be set up in various ways depending on the help desk size or structure. Typically, large help desks have several teams that are experienced i ...
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Wesleyan University
Wesleyan University ( ) is a Private university, private liberal arts college, liberal arts university in Middletown, Connecticut. Founded in 1831 as a Men's colleges in the United States, men's college under the auspices of the Methodist Episcopal Church and with the support of prominent residents of Middletown, the college was the first institution of higher education to be named after John Wesley, the founder of Methodism. It is now a secular institution. The college accepted female applicants from 1872 to 1909, but did not become fully co-educational until 1970. Before full co-education, Wesleyan alumni and other supporters of women's education established Connecticut College for women in 1912. Wesleyan, along with Amherst College, Amherst and Williams College, Williams colleges, is part of "The Little Three", also traditionally referred to as the Little Ivies. Its teams compete athletically as a member of the New England Small College Athletic Conference, NESCAC. Wesleyan ...
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SQLite
SQLite (, ) is a database engine written in the C programming language. It is not a standalone app; rather, it is a library that software developers embed in their apps. As such, it belongs to the family of embedded databases. It is the most widely deployed database engine, as it is used by several of the top web browsers, operating systems, mobile phones, and other embedded systems. Many programming languages have bindings to the SQLite library. It generally follows PostgreSQL syntax, but does not enforce type checking by default. This means that one can, for example, insert a string into a column defined as an integer. History D. Richard Hipp designed SQLite in the spring of 2000 while working for General Dynamics on contract with the United States Navy. Hipp was designing software used for a damage-control system aboard guided-missile destroyers, which originally used HP-UX with an IBM Informix database back-end. SQLite began as a Tcl extension. In August 2000, versio ...
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Oracle Database
Oracle Database (commonly referred to as Oracle DBMS, Oracle Autonomous Database, or simply as Oracle) is a multi-model database management system produced and marketed by Oracle Corporation. It is a database commonly used for running online transaction processing (OLTP), data warehousing (DW) and mixed (OLTP & DW) database workloads. Oracle Database is available by several service providers on-prem, on-cloud, or as a hybrid cloud installation. It may be run on third party servers as well as on Oracle hardware (Exadata on-prem, on Oracle Cloud or at Cloud at Customer). History Larry Ellison and his two friends and former co-workers, Bob Miner and Ed Oates, started a consultancy called Software Development Laboratories (SDL) in 1977. SDL developed the original version of the Oracle software. The name ''Oracle'' comes from the code-name of a CIA-funded project Ellison had worked on while formerly employed by Ampex. Releases and versions Oracle products follow a custom r ...
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