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Nuisance Call
Nuisance calls encompass any type of unwanted, unsolicited, telephone call. Common types of nuisance calls include prank calls, telemarketing calls, and silent calls. Obscene phone calls and other threatening calls are criminal acts in most jurisdictions, particularly when hate crime is involved. Unsolicited calls may also be used to initiate telephone frauds. Fax machines may also receive junk faxes via unsolicited calls. Caller ID provides some protection against unwanted calls, but can still be turned off by the calling party. Even where end-user Caller ID is not available, calls are still logged, both in billing records at the originating telco and via automatic number identification, so the perpetrator's phone number can still be discovered in many cases. However, these do not provide complete protection: harassers can use payphones and, in some cases, caller ID (but not necessarily automatic number identification itself) can be spoofed or blocked. Mobile telephone abusers c ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telemarketing
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing. History The term ''telemarketing'' was first used extensively in the late 1970s to describe Bell System communications which related to new uses for the outbound WATS and inbound Toll-free services. Telephonists The rise of telemarketing can be traced back to the 19th century telephonists, or switchboard operators. Trans-cultural hiring of switchboar ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Call
A telephone call is a connection over a telephone network A telephone network is a telecommunications network that connects telephones, which allows telephone calls between two or more parties, as well as newer features such as fax and internet. The idea was revolutionized in the 1920s, as more and more ... between the called party and the calling party. First telephone call The first telephone call was made on March 10, 1876, by Alexander Graham Bell. Bell demonstrated his ability to "talk with electricity" by transmitting a call to his assistant, Thomas Watson. The first words transmitted were "Mr Watson, come here. I want to see you." This event has been called Bell's "greatest success", as it demonstrated the first successful use of the telephone. Although it was his greatest success, he refused to have a telephone in his own home because it was something he invented by mistake and saw it as a distraction from his main studies. Information transmission A telephone cal ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Ofcom
The Office of Communications, commonly known as Ofcom, is the government-approved regulatory and competition authority for the broadcasting, telecommunications and postal industries of the United Kingdom. Ofcom has wide-ranging powers across the television, radio, telecoms and postal sectors. It has a statutory duty to represent the interests of citizens and consumers by promoting competition and protecting the public from harmful or offensive material. Some of the main areas Ofcom presides over are licensing, research, codes and policies, complaints, competition and protecting the radio spectrum from abuse (e.g., pirate radio stations). The regulator was initially established by the Office of Communications Act 2002 and received its full authority from the Communications Act 2003. History On , the Queen's Speech to the UK Parliament announced the creation of Ofcom. The new body, which was to replace several existing authorities, was conceived as a "super-regulator" to ov ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Robocall
A robocall is a phone call that uses a computerized autodialer to deliver a pre-recorded message, as if from a robot. Robocalls are often associated with political and telemarketing phone campaigns, but can also be used for public service or emergency announcements. Multiple businesses and telemarketing companies use auto-dialing software to deliver prerecorded messages (appointment reminders, booking details, etc.) to millions of users. Some robocalls use personalized audio messages to simulate an actual personal phone call. The service is also associated to be prone to scams. As of June 2019 phone companies may, by default, block incoming robocalls. History First description Automated phone solicitation, i.e. robocalling, was one of the earliest applications proposed for the first microcomputers. The first documented mention of it was in the "Memo from the Publisher" by David Bunnell in ''Personal Computing'' magazine, May/June 1977. Under the heading "Personal Computing Abuse ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Verbal Abuse
Verbal abuse (also known as verbal aggression, verbal attack, verbal violence, verbal assault, psychic aggression, or psychic violence) is a type of psychological/mental abuse that involves the use of oral, gestured, and written language directed to a victim. Verbal abuse can include the act of harassing, labeling, insulting, scolding, rebuking, or excessive yelling towards an individual. It can also include the use of derogatory terms, the delivery of statements intended to frighten, humiliate, denigrate, or belittle a person. These kinds of attacks may result in mental and/or emotional distress for the victim. Verbal aggression and abuse affects all populations, cultures, and individuals. These actions are psychologically damaging and are considered forms of emotional and physical harm to the victim. This type of behavior leaves individuals feeling poorly about themselves and can lead to the developing numerous negative health issues and disorders such as suicidal thoughts ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Fraud
Phone fraud, or more generally communications fraud, is the use of telecommunications products or services with the intention of illegally acquiring money from, or failing to pay, a telecommunication company or its customers. Many operators have increased measures to minimize fraud and reduce their losses. Communications operators tend to keep their actual loss figures and plans for corrective measures confidential. According to a 2011 survey by CFCA, an industry group created to reduce fraud against carriers, the five top fraud loss categories reported by operators were: * US$4.96 billion – compromised PBX/voicemail systems * $4.32 billion – subscription/identity theft * $3.84 billion – International Revenue Share Fraud * $2.88 billion – by-pass fraud * $2.40 billion – cash fraud Types of frauds Fraud against users by phone companies * '' Cramming'' is the addition of charges to a subscriber's telephone bill for services which were neither ordered nor desired by ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Pocket Dialing
Pocket dialing (also known as pocket calling or butt dialing) is the accidental placement of a phone call while a person's mobile phone or cordless phone is in the owner's pocket or handbag. The recipient of the call typically hears random background noise when answering the phone. If the caller remains unaware, the recipient will sometimes overhear whatever is happening in the caller's vicinity. A pocket-dialed call can continue for many minutes, or until the recipient's voice mail system ends the call. The phrase "pocket dial" was added to the ''Oxford English Dictionary'' in August 2015. Causes Modern cellphones come in three configurations: "flip" phones, where the phone is physically closed rendering the keys inaccessible, touch phones where a finger or stylus is required to use the controls, and open phones, where keys or buttons are always exposed. Pocket dialing primarily occurs with touch phones and open phones. Typically, a call is caused by the person's movement ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Misdialed Call
A misdialed call or wrong number is a telephone call to an incorrect telephone number. This may occur because the number has been physically misdialled, the number is simply incorrect, or because the area code or ownership of the number has changed. In North America, toll-free numbers are a frequent source of wrong numbers because they often have a history of prior ownership. In the United Kingdom, many misdialled calls have been due to public confusion over the dialing codes for some areas. Etiquette The recipient of a wrong number is usually unknown to the caller. This aspect has been used in social science experiments designed to study the willingness of people to help strangers, and the extent to which this is affected by characteristics such as race. This experimental method is known as the " wrong-number technique". Proper telephone etiquette recommends that the wrongly dialed party politely inform the caller of that fact, and also that the caller apologize rather tha ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
False Alarm
A false alarm, also called a nuisance alarm, is the deceptive or erroneous report of an emergency, causing unnecessary panic and/or bringing resources (such as emergency services) to a place where they are not needed. False alarms may occur with residential burglary alarms, smoke detectors, industrial alarms, and in signal detection theory. False alarms have the potential to divert emergency responders away from legitimate emergencies, which could ultimately lead to loss of life. In some cases, repeated false alarms in a certain area may cause occupants to develop alarm fatigue and to start ignoring most alarms, knowing that each time it will probably be false. Intentionally falsely activating alarms in businesses and schools can lead to serious disciplinary actions, and criminal penalties such as fines and jail time. Overview The term “false alarm” refers to alarm systems in many different applications being triggered by something other than the expected trigger-event. Exa ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Do-Not-Call List
A do not call list or do not call registry is a list of personal phone numbers that are off-limits to telemarketers in some countries. Do not call lists may also be held privately by a company, listing numbers that they will not call. National registries * Do Not Call Register (Australia) * National Do Not Call List (Canada) * National Customer Preference Register (India) * New Zealand Name Removal Service * Telephone Preference Service (United Kingdom) * National Do Not Call Registry (United States) * Do Not Call Registry (Singapore) * Bloctel (France) See also * Robinson list A Robinson list or Mail Preference Service (MPS) list is an opt-out list of people who do not wish to receive marketing transmissions. The marketing can be via e-mail, postal mail, telephone, or fax. In each case, contact details will be placed on a ..., a type of opt-out registry of people who do not wish to receive marketing communications References {{reflist Telephony Telemarketing Former d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Canadian Radio-television And Telecommunications Commission
The Canadian Radio-television and Telecommunications Commission (CRTC; french: Conseil de la radiodiffusion et des télécommunications canadiennes, links=) is a public organization in Canada with mandate as a regulatory agency for broadcasting and telecommunications. It was created in 1976 when it took over responsibility for regulating telecommunication carriers. Prior to 1976, it was known as the Canadian Radio and Television Commission, which was established in 1968 by the Parliament of Canada to replace the Board of Broadcast Governors. Its headquarters is located in the Central Building (Édifice central) of Les Terrasses de la Chaudière in Gatineau, Quebec. History The CRTC was originally known as the Canadian Radio-Television Commission. In 1976, jurisdiction over telecommunications services, most of which were then delivered by monopoly common carriers (for example, telephone companies), was transferred to it from the Canadian Transport Commission although the abbrev ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephone Preference Service
The Telephone Preference Service (TPS) is a UK register of domestic telephone numbers whose users have indicated that they do not wish to receive sales and marketing telephone calls. Registration is free of charge. The service is paid for by the direct marketing industry. There is a similar service for corporate users, the Corporate Telephone Preference Service (CTPS). Similar do not call lists are implemented in other countries. It is a legal requirement that all organisations (including companies, charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless consent has been given; however the TPS has no powers of enforcement, and a 2013 survey by the consumer association Which? found that people registered on the TPS list received twice as many marketing calls as those not on the list. Enforcement is the responsibility of the Information Commissioner, which until 2012 did not have suitable legal powers to act, but in 2012 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
