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Local Number Portability
Local number portability (LNP) for fixed lines, and full mobile number portability (FMNP) for mobile phone lines, refers to the ability of a "customer of record" of an existing fixed-line or mobile telephone number assigned by a local exchange carrier (LEC) to reassign the number to another carrier ("service provider portability"), move it to another location ("geographic portability"), or change the type of service ("service portability"). In most cases, there are limitations to transferability with regards to geography, service area coverage, and technology. Location Portability and Service Portability are not consistently defined or deployed in the telecommunication industry. In the United States and Canada, mobile number portability is referred to as WNP or WLNP (Wireless LNP). In the rest of the world it is referred to as mobile number portability (MNP). Wireless number portability is available in some parts of Africa, Asia, Australia, Latin America and most European count ...
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Landline
A landline is a physical telephone connection that uses metal wires or optical fiber from the subscriber's premises to the network, allowing multiple phones to operate simultaneously on the same phone number. It is also referred to as plain old telephone service (POTS), twisted pair, telephone line, or public switched telephone network (PSTN). Landline services are traditionally provided via an analogue copper wire to a telephone exchange. ''Landline service'' is usually distinguished from more modern forms of telephone services which use Internet Protocol based services over optical fiber ( Fiber-to-the-x), or other broadband services ( VDSL/Cable) using Voice over IP. However, sometimes modern fixed phone services delivered over a fixed internet connection are referred to as a "landline" (i.e., non-cellular service). Characteristics Landline service is typically provided through the outside plant of a telephone company's central office, or wire center. The outside plant ...
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Centralized Database
A centralized database (sometimes abbreviated CDB) is a database that is located, stored, and maintained in a single location. This location is most often a central computer or database system, for example a desktop or server CPU, or a mainframe computer. In most cases, a centralized database would be used by an organization (e.g. a business company) or an institution (e.g. a university.) Users access a centralized database through a computer network which is able to give them access to the central CPU, which in turn maintains to the database itself. Historical context The need for databases rose in the 60's with the invention of direct access storage, which allowed users to directly access records. Previously, computer systems were tape based, meaning records could only be accessed sequentially. Organizations quickly adopted databases for storage and retrieval of data. The traditional approach for storing data was to use a centralized database, and users would query the data from v ...
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Voice Over IP
Voice over Internet Protocol (VoIP), also known as IP telephony, is a set of technologies used primarily for voice communication sessions over Internet Protocol (IP) networks, such as the Internet. VoIP enables voice calls to be transmitted as data packets, facilitating various methods of voice communication, including traditional applications like Skype, Microsoft Teams, Google Voice, and VoIP phones. Regular telephones can also be used for VoIP by connecting them to the Internet via analog telephone adapters (ATAs), which convert traditional telephone signals into digital data packets that can be transmitted over IP networks. The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the delivery of voice and other communication services, such as fax, SMS, and voice messaging, over the Internet, in contrast to the traditional public switched telephone network (PSTN), commonly known as plain old telephone service (POTS) ...
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Mobile Phone
A mobile phone or cell phone is a portable telephone that allows users to make and receive calls over a radio frequency link while moving within a designated telephone service area, unlike fixed-location phones ( landline phones). This radio frequency link connects to the switching systems of a mobile phone operator, providing access to the public switched telephone network (PSTN). Modern mobile telephony relies on a cellular network architecture, which is why mobile phones are often referred to as 'cell phones' in North America. Beyond traditional voice communication, digital mobile phones have evolved to support a wide range of additional services. These include text messaging, multimedia messaging, email, and internet access (via LTE, 5G NR or Wi-Fi), as well as short-range wireless technologies like Bluetooth, infrared, and ultra-wideband (UWB). Mobile phones also support a variety of multimedia capabilities, such as digital photography, video recordin ...
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Call Centre
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen as an open workspace for call center agents, with workstations that included a compute ...
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Pager
A pager, also known as a beeper or bleeper, is a Wireless communication, wireless telecommunications device that receives and displays Alphanumericals, alphanumeric or voice messages. One-way pagers can only receive messages, while response pagers and two-way pagers can also acknowledge, reply to, and originate messages using an internal transmitter. Pagers operate as part of a paging system which includes one or more fixed Transmitter, transmitters (or in the case of response pagers and two-way pagers, one or more Base transceiver station, base stations), as well as a number of pagers carried by Mobile phone, mobile users. These systems can range from a restaurant system with a single low power transmitter, to a nationwide system with thousands of high-power base stations. Pagers were developed in the 1950s and 1960s, and became widely used by the 1980s through the late 1990s and early 2000s. Later in the 21st century, the widespread availability of cellphones and smartphone ...
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Distinctive Ring
Distinctive ring, marketed under a variety of names, is a service offered by a telephone company that establishes additional telephone numbers on the same line as an existing number, each number ringing with a distinctive ringing pattern. Typically, the original number rings with the standard ring pattern that is common to the nation where the line is connected. Regardless of what ringing pattern the called party hears, the calling party hears the standard ringing pattern. Hardware Adjunct hardware can be employed with this service. For example, if two or three people, as roommates, share a residence, each can have his/her own telephone number, and a phone set in his/her own bedroom, equipped with a "ring selector" that is set to filter out all but one particular ringing pattern. When an incoming call rings with a pattern other than the one selected, the telephone set connected to the device would not ring at all, sparing the occupant an intrusion. Some fax machines and dial-up m ...
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Switch
In electrical engineering, a switch is an electrical component that can disconnect or connect the conducting path in an electrical circuit, interrupting the electric current or diverting it from one conductor to another. The most common type of switch is an electromechanical device consisting of one or more sets of movable electrical contacts connected to external circuits. When a pair of contacts is touching current can pass between them, while when the contacts are separated no current can flow. Switches are made in many different configurations; they may have multiple sets of contacts controlled by the same knob or actuator, and the contacts may operate simultaneously, sequentially, or alternately. A switch may be operated manually, for example, a light switch or a keyboard button, or may function as a sensing element to sense the position of a machine part, liquid level, pressure, or temperature, such as a thermostat. Many specialized forms exist, such as the toggle swit ...
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Signal Transfer Point
A Signal Transfer Point (STP) is a node in an SS7 network that routes signaling messages based on their destination point code in the SS7 network. It works as a router that relays SS7 messages between ''signaling end-points'' (SEPs) and other signaling transfer points (STPs). Typical SEPs include ''service switching points'' (SSPs) and ''service control points'' (SCPs). The STP is connected to adjacent SEPs and STPs via signaling links. Based on the address fields of the SS7 messages, the STP routes the messages to the appropriate outgoing signaling link. Edge STPs can also route based upon message body content using deep packet inspection techniques, and can provide address translations and screen content to limit the transfer of messages with dubious content or sent from unreliable sources. To meet stringent reliability requirements, STPs are typically provisioned in mated pairs. These 'routers' are connected just by signaling links; they do not have users attached (where ...
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Vertical Service Code
A vertical service code (VSC) is a sequence of digits and the signals star () and pound/hash () dialed on a telephone keypad or rotary dial to access certain telephone service features. Some vertical service codes require dialing of a telephone number after the code sequence. On a touch tone telephone, the codes are usually initiated with the star key, resulting in the commonly used name ''star codes''. On rotary dial telephones, the star is replaced by dialing ''11''. In North American telephony, VSCs were developed by the American Telephone and Telegraph Company (AT&T) as Custom Local Area Signaling Services (CLASS or LASS) codes in the 1960s and 70s. Their use became ubiquitous throughout the 1990s and eventually became a recognized standard. As ''CLASS'' was an AT&T trademark, the term ''vertical service code'' was adopted by the North American Numbering Plan Administration. The use of ''vertical'' is a somewhat dated reference to older switching methods and the fact that t ...
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Line Information Database
The line information database (LIDB) is a collection of commercial databases used in the United States and Canada by telephone companies to store and retrieve Calling Name Presentation (CNAM) data used for caller ID services. In Canada, it is common for the client to apply their own Caller ID information, and this is allowed (and common in PBXs), provided the regulations regarding spoofing and fraud are not violated. The databases map telephone numbers to 15-character strings of caller names. Class 5 telephone switches, which provide end-office services in exchange areas, use the Signaling System 7 (SS7) signaling protocol to query the database. The data submitted to the Line Information Database is maintained by a customer's carrier, and most incumbent local exchange carriers (ILECs) like the Baby Bells, and competitive local exchange carriers (CLECs) provide access for customers. In addition, LIDB databases were available from Intelco, Neustar, TNS, Qwest, Sprint and Verisign in ...
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