Customer Loyalty (The Office)
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Customer Loyalty (The Office)
"Customer Loyalty" is the twelfth episode of the ninth season of the American comedy television series '' The Office'' and the 188th episode overall. The episode was written by Jonathan Green and Gabe Miller, and directed by Kelly Cantley. It originally aired on NBC on January 24, 2013. The episode guest stars Chris Diamantopoulos as Brian the boom mike operator, and Ben Silverman as Isaac, a coworker of Jim's. The series— presented as if it were a real documentary—depicts the everyday lives of office employees in the Scranton, Pennsylvania, branch of the fictional Dunder Mifflin Paper Company. In this episode, Jim Halpert (John Krasinski) is forced to miss his daughter's first recital after a major investor exits his company, leading to a fight with his wife Pam ( Jenna Fischer). Dwight Schrute ( Rainn Wilson) tries to prevent Darryl Philbin ( Craig Robinson) from leaving the office. Nellie Bertram ( Catherine Tate) tries to put an end to Pete Miller ( Jake Lacy) and ...
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The Office (American TV Series)
''The Office'' is an American mockumentary sitcom television series that depicts the everyday work lives of office employees at the Scranton, Pennsylvania, branch of the fictional Dunder Mifflin Paper Company. It aired on NBC from March 24, 2005, to May 16, 2013, spanning a total of nine seasons. Based on the 2001–2003 BBC series of the same name created by Ricky Gervais and Stephen Merchant, it was adapted for American television by Greg Daniels, a veteran writer for ''Saturday Night Live'', ''King of the Hill'', and ''The Simpsons''. It was co-produced by Daniels's Deedle-Dee Productions and Reveille Productions (later Shine America), in association with Universal Television. The original executive producers were Daniels, Gervais, Merchant, Howard Klein, and Ben Silverman, with numerous others being promoted in later seasons. Like its British counterpart, the series was filmed in a single-camera setup without a studio audience or a laugh track to simulate the look of an ...
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John Krasinski
John Burke Krasinski (; born October 20, 1979) is an American actor and filmmaker. He is known for his role as Jim Halpert on the NBC sitcom ''The Office''. He also served as a producer and occasional director of the series throughout its nine-season run. Educated in theatre arts at Brown University and the National Theater Institute, Krasinski is the recipient of a number of accolades, including four Primetime Emmy Award nominations and two Screen Actors Guild Awards. ''Time'' named him one of the 100 most influential people in the world in 2018. His film credits include ''License to Wed'' (2007), '' Leatherheads'' (2008), ''Away We Go'' (2009), '' It's Complicated'' (2009), '' Something Borrowed'' (2011), ''Big Miracle'' (2012), ''Promised Land'' (2012), '' Aloha'' (2015), ''The Hollars'' (2016), and '' 13 Hours: The Secret Soldiers of Benghazi'' (2016). Krasinski directed and starred in the drama ''Brief Interviews with Hideous Men'' (2009) and the comedy-drama film ''Th ...
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Andy Bernard
Andrew Baines Bernard is a fictional character from the NBC comedy television series ''The Office'', portrayed by Ed Helms. He is introduced in Season 3 as the Regional Director in Charge of Sales at the Stamford branch of paper distribution company, Dunder Mifflin when Jim Halpert transfers there. Ultimately, the Stamford branch merges with the Scranton branch later in the season. He became Regional Manager at the Scranton branch, courtesy of Robert California, in the eighth season following the departure of Michael Scott, although he is temporarily fired and replaced by Nellie Bertram before his reinstatement by new CEO David Wallace. Throughout the ninth season, Andy's relationship with Wallace deteriorates from Andy's lack of focus and professionalism, eventually culminating in Andy being fired by Wallace. Andy has no counterpart in the original British version of the series. However, from season eight onwards, some of his traits (such as his position as the Regional Mana ...
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Ellie Kemper
Elizabeth Claire Kemper (born May 2, 1980) is an American actress and comedian. She has been nominated for a Critics' Choice Movie Award, two Critics' Choice Television Awards, two Primetime Emmy Awards, three Satellite Awards, and seven Screen Actors Guild Awards. Kemper is best known for playing the roles of Erin Hannon in the sitcom ''The Office'' (2009–2013) and Kimmy Schmidt in the sitcom ''Unbreakable Kimmy Schmidt'' (2015–2019), the latter of which earned her two consecutive nominations for the Primetime Emmy Award for Outstanding Lead Actress in a Comedy Series. She has also appeared in films, notably ''Bridesmaids'' (2011), ''21 Jump Street'' (2012), ''Sex Tape'' (2014), and most recently in ''Home Sweet Home Alone'' (2021). In 2018, she released her debut book, ''My Squirrel Days''. Early life Kemper was born in Kansas City, Missouri, the second of four children of Dorothy Ann "Dotty" (née Jannarone) and David Woods Kemper, a son of one of the wealthiest fami ...
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Erin Hannon
Kelly Erin Hannon (born May 1, 1986) is a fictional character from the U.S. comedy television series ''The Office'', played by Ellie Kemper. She is the optimistic office receptionist for the Scranton branch of Dunder Mifflin, a position previously held by Pam Beesly before she quit to go work for the Michael Scott Paper Company. She is an original character, and has no counterpart in the original British version of the series. Storylines Season 5 After Pam quits her job to work at the Michael Scott Paper Company, VP Charles Miner hires Erin as the new receptionist. The office refer to her by her middle name, Erin, to avoid confusion with Kelly Kapoor, whom she becomes good friends with. Dwight Schrute and Andy Bernard initially compete for her attention, but Dwight withdraws in acknowledgment of his new friendship with Andy. For the remainder of the season, Andy awkwardly flirts with Erin. Season 6 In "Murder", Andy asks her out on a real date while they are playing characters ...
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Jake Lacy
Jake Lacy (born February 14, 1985) is an American actor. He is known for his portrayal of Pete Miller on the ninth and final season of ''The Office (U.S. TV series), The Office'', as Fran Parker in the fourth and fifth seasons of HBO's ''Girls (TV series), Girls'', and his role as Shane Patton on the HBO series ''The White Lotus'', the latter of which earned him a nomination for the Primetime Emmy Award for Outstanding Supporting Actor in a Limited or Anthology Series or Movie. Other television roles include those in the American Broadcasting Company, ABC sitcom ''Better with You'' and the Showtime (TV network), Showtime series ''I'm Dying Up Here''. In addition, he played Robert Berchtold in the Peacock (streaming service), Peacock miniseries ''A Friend of the Family (TV series), A Friend of the Family''. In film, he has starred in ''Obvious Child'' (2014), ''Carol (film), Carol'' (2015), ''How to Be Single'' (2016), ''Christmas Inheritance'' (2017), ''Rampage (2018 film), Rampag ...
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Pete Miller
''The Office'' is an American television series based on the British television comedy of the same name. The format of the series is a parody of the fly on the wall documentary technique that intersperses traditional situation comedy segments with mock interviews with the show's characters, provides the audience access to the ongoing interior monologues for all of the main characters, as well as occasional insights into other characters within the show. Cast overview Notes Regular cast Michael Scott Michael Gary Scott (Steve Carell) is the regional manager of Dunder Mifflin in Scranton, Pennsylvania. He is originally based on David Brent, his British counterpart. However, Scott develops into a significantly different character than him as the series progresses. Dwight Schrute Dwight Kurt Schrute III (Rainn Wilson) is a salesman at Dunder Mifflin and the assistant to the regional manager for the majority of the series, until he becomes regional manager in Season 9. The ...
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Catherine Tate
Catherine Jane Ford (born 5 December 1969), known professionally as Catherine Tate, is an English actress, comedian and writer. She has won numerous awards for her work on the BBC sketch comedy series ''The Catherine Tate Show'' (2004–2007), as well as being nominated for an International Emmy Award and seven BAFTAs. Tate played Donna Noble in the 2006 Christmas special of ''Doctor Who'', and later reprised her role, becoming the Tenth Doctor's regular companion for the fourth series in 2008.Tate to be Doctor's companion
. , 3 July 2007. Retrieved 4 July 2007.
Following the success of ''The Catherine Tate Show'', Tate starred as

Nellie Bertram
Nellie Bertram is a fictional character on the U.S. comedy television series ''The Office'', portrayed by Catherine Tate. She first appears as a guest star in the seventh season, where she interviewed for the Regional Manager position at the Dunder Mifflin Scranton branch. She is an original character, and has no counterpart in the original British version of the series. Initially a one-episode guest star, she was reportedly the top choice to replace Steve Carell, but was unable to join the series, due to her commitment to the West End production of the Shakespeare play ''Much Ado About Nothing''. However, Tate later returned to the role as a series regular for the second half of season eight and continued in the role for the final season. Biography Nellie Bertram is portrayed as a crass and outspoken woman of English nationality. She has an anti-Irish sentiment. She was born in the "working-class town" of Basildon, and, until the age of 32, spoke in a "horrendous" Essex accent. ...
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Craig Robinson (actor)
Craig Phillip Robinson (born October 25, 1971) is an American actor and comedian. He is best known for portraying Darryl Philbin on ''The Office'' (2005–2013). He also portrayed LeVar "Freight Train" Brown on ''The Cleveland Show'' (2009–2013), and Doug "the Pontiac Bandit" Judy on '' Brooklyn Nine-Nine'' (2013–2021). He also frequently collaborates with Seth Rogen, including the films ''Pineapple Express'' (2008), ''Zack and Miri Make a Porno'' (2008), ''This Is the End'' (2013), and ''Sausage Party'' (2016). Robinson has appeared in numerous other television shows and films, including ''Hot Tub Time Machine'' (2010), '' Get on Up'' (2014), ''An Evening with Beverly Luff Linn'' (2018), and ''Dolemite Is My Name'' (2019), as well as voicing characters in films such as ''Shrek Forever After'' (2010) and ''The Bad Guys'' (2022), as well as others. He was nominated for the Independent Spirit Award for Best Supporting Male for his performance in the film '' Morris from America ...
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Darryl Philbin
''The Office (American TV series), The Office'' is an Television in the United States, American television series based on The Office (British TV series), the British television comedy of the same name. The format of the series is a parody of the fly on the wall documentary technique that intersperses traditional situation comedy segments with mockumentary, mock interviews with the show's characters, provides the audience access to the ongoing interior monologues for all of the main characters, as well as occasional insights into other characters within the show. Cast overview Notes Regular cast Michael Scott Michael Gary Scott (Steve Carell) is the regional manager of Dunder Mifflin in Scranton, Pennsylvania. He is originally based on David Brent, his British counterpart. However, Scott develops into a significantly different character than him as the series progresses. Dwight Schrute Dwight Kurt Schrute III (Rainn Wilson) is a salesman at Dunder Mifflin and the assist ...
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Rainn Wilson
Rainn Percival Dietrich Wilson (born January 20, 1966) is an American actor, comedian, podcaster, producer, and writer. He is best known for his role as Dwight Schrute on the NBC sitcom ''The Office'', for which he earned three consecutive Emmy Award nominations for Outstanding Supporting Actor in a Comedy Series. Born in Seattle, Wilson began acting at the University of Washington, and later worked in theatre in New York City after graduating in 1986. Wilson made his film debut in ''Galaxy Quest'' (1999), followed by supporting parts in ''Almost Famous'' (2000), Steven Soderbergh's '' Full Frontal'' (2002), and ''House of 1000 Corpses'' (2003). He also had a recurring part as Arthur Martin in the HBO series '' Six Feet Under'' from 2003 to 2005. From 2018 to 2021, he starred as Trevor on the CBS sitcom '' Mom''. Wilson was cast as Dwight Schrute in ''The Office'' in 2005, a role which he played until the show's conclusion in 2013. Other film credits include lead roles in th ...
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