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Customer Care Framework
Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named thUnified Service Desk The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals. The framework used other Microsoft server products including the BizTalk Server, and SharePoint. CCF required the use of Microsoft SQL Server and Microsoft IIS for the server side, which it uses to provide a base core set of web services. CCF is targeted at medium to large enterprises. CCF was originally developed for the large call center requirements of the telecommunication industry. CCF is different from most products from Microsoft in that it is not an 'out of th ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Microsoft
Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washington, United States. Its best-known software products are the Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface lineup of touchscreen personal computers. Microsoft ranked No. 21 in the 2020 Fortune 500 rankings of the largest United States corporations by total revenue; it was the world's largest software maker by revenue as of 2019. It is one of the Big Five American information technology companies, alongside Alphabet, Amazon, Apple, and Meta. Microsoft was founded by Bill Gates and Paul Allen on April 4, 1975, to develop and sell BASIC interpreters for the Altair 8800. It rose to do ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service-oriented Architecture
In software engineering, service-oriented architecture (SOA) is an architectural style that focuses on discrete services instead of a monolithic design. By consequence, it is also applied in the field of software design where services are provided to the other components by application components, through a communication protocol over a network. A service is a discrete unit of functionality that can be accessed remotely and acted upon and updated independently, such as retrieving a credit card statement online. SOA is also intended to be independent of vendors, products and technologies. Service orientation is a way of thinking in terms of services and service-based development and the outcomes of services. A service has four properties according to one of many definitions of SOA: # It logically represents a repeatable business activity with a specified outcome. # It is self-contained. # It is a black box for its consumers, meaning the consumer does not have to be aware of the s ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Information Technology Management
Information technology management or IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. Managing the responsibility within a company entails many of the basic management functions, like budgeting, staffing, change management, and organizing and controlling, along with other aspects that are unique to technology, like software design, network planning, tech support etc. Purpose The central aim of IT management is to generate value through the use of technology. To achieve this, business strategies and technology must be aligned. IT Management is different from management information systems. The latter refers to management methods tied to the automation or support of human decision making. IT Management refers to IT related management activities in organizations. MIS is focused mainly on the business aspect, with a strong input into the technology phase of the business/organization ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Composite UI Application Block
The Composite UI Application Block (or CAB) is an addition to Microsoft's .NET Framework for creating complex user interfaces made of loosely coupled components. Developed by Microsoft's patterns & practices team, CAB is used exclusively for developing Windows Forms. A derivative version of CAB exists in both the Web Client and Mobile Client Software Factories as well. It encourages the developer to use either the Model-View-Controller or Model-View-Presenter architectural pattern, to encourage reuse of the individual User Controls (referred to in CAB as "SmartParts") by not coupling them with their underlying data elements or presentation code. It is part of the foundation of the Smart Client Software Factory, another patterns & practices deliverable. It is also part of the Mobile Client Software Factory which is a version of the Smart Client Software Factory for use with the .NET Compact Framework The Microsoft .NET Compact Framework (.NET CF) is a version of the .NET Framew ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
NET Framework 3
Net or net may refer to: Mathematics and physics * Net (mathematics), a filter-like topological generalization of a sequence * Net, a linear system of divisors of dimension 2 * Net (polyhedron), an arrangement of polygons that can be folded up to form a polyhedron * An incidence structure consisting of points and parallel classes of lines * Operator algebras in Local quantum field theory Others * Net (command), an operating system command * Net (device), a grid-like device or object such as that used in fishing or sports, commonly made from woven fibers * ''Net'' (film), 2021 Indian thriller drama film * Net (textile), a textile in which the warp and weft yarns are looped or knotted at their intersections * Net (economics) (nett), the sum or difference of two or more economic variables ** Net income (nett), an entity's income minus cost of goods sold, expenses and taxes for an accounting period * In electronic design, a connection in a netlist * In computing, the Internet * ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
NET Framework 2
Net or net may refer to: Mathematics and physics * Net (mathematics), a filter-like topological generalization of a sequence * Net, a linear system of divisors of dimension 2 * Net (polyhedron), an arrangement of polygons that can be folded up to form a polyhedron * An incidence structure consisting of points and parallel classes of lines * Operator algebras in Local quantum field theory Others * Net (command), an operating system command * Net (device), a grid-like device or object such as that used in fishing or sports, commonly made from woven fibers * ''Net'' (film), 2021 Indian thriller drama film * Net (textile), a textile in which the warp and weft yarns are looped or knotted at their intersections * Net (economics) (nett), the sum or difference of two or more economic variables ** Net income (nett), an entity's income minus cost of goods sold, expenses and taxes for an accounting period * In electronic design, a connection in a netlist * In computing, the Internet * ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
NET Framework 1
Net or net may refer to: Mathematics and physics * Net (mathematics), a filter-like topological generalization of a sequence * Net, a linear system of divisors of dimension 2 * Net (polyhedron), an arrangement of polygons that can be folded up to form a polyhedron * An incidence structure consisting of points and parallel classes of lines * Operator algebras in Local quantum field theory Others * Net (command), an operating system command * Net (device), a grid-like device or object such as that used in fishing or sports, commonly made from woven fibers * ''Net'' (film), 2021 Indian thriller drama film * Net (textile), a textile in which the warp and weft yarns are looped or knotted at their intersections * Net (economics) (nett), the sum or difference of two or more economic variables ** Net income (nett), an entity's income minus cost of goods sold, expenses and taxes for an accounting period * In electronic design, a connection in a netlist * In computing, the Internet ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Business Support System
Business support systems (BSS) are the components that a telecommunications service provider (or telco) uses to run its business operations towards customers. Together with operations support systems (OSS), they are used to support various end-to-end telecommunication services (e.g., telephone services). BSS and OSS have their own data and service responsibilities. The two systems together are abbreviated in various ways, such as OSS/BSS, BSS/OSS, B/OSS, BSSOSS, OSSBSS or BOSS. Some commentators and analysts take a network-up approach to these systems (hence OSS/BSS) and others take a business-down approach (hence BSS/OSS). The initialism BSS is also used in a singular form to refer to all the business support systems, viewed as a whole system. Role BSS deals with the taking of orders, payment issues, revenues, etc. It supports four processes: product management, order management, revenue management and customer management. Product management Product management supports produc ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Operations Support System
Operations support systems (OSS), operational support systems in British usage, or Operation System (OpS) in NTT, are computer systems used by telecommunications service providers to manage their networks (e.g., telephone networks). They support management functions such as network inventory, service provisioning, network configuration and fault management. Together with business support systems (BSS), they are used to support various end-to-end telecommunication services. BSS and OSS have their own data and service responsibilities. The two systems together are often abbreviated OSS/BSS, BSS/OSS or simply B/OSS. The acronym OSS is also used in a singular form to refer to all the Operations Support Systems viewed as a whole system. Different subdivisions of OSS have been proposed by the TM Forum, industrial research labs, or OSS vendors. In general, an OSS covers at least the following five functions: * Network management systems *Service delivery * Service fulfillment, inclu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Line Of Business
Line of business (LOB) is a general term which refers to a product or a set of related products that serve a particular customer transaction or business need. In some industry sectors, like insurance, "line of business" also has a regulatory and accounting definition to meet a statutory set of insurance policies. It may or may not be a strategically relevant business unit. "Line of business" often refers to an internal corporate business unit, whereas the term "industry" refers to an external view that includes all competitors competing in a similar market. A line of business will often examine its position within an industry using a Porter five forces analysis (or other industry-analysis method) and other relevant industry information. Computer applications In the context of computing, a "line-of-business application" is one of the set of critical computer applications perceived as vital to running an enterprise. For example: "Governance has become the hot topic in SOA over ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
User Interface
In the industrial design field of human–computer interaction, a user interface (UI) is the space where interactions between humans and machines occur. The goal of this interaction is to allow effective operation and control of the machine from the human end, while the machine simultaneously feeds back information that aids the operators' decision-making process. Examples of this broad concept of user interfaces include the interactive aspects of computer operating systems, hand tools, heavy machinery operator controls and process controls. The design considerations applicable when creating user interfaces are related to, or involve such disciplines as, ergonomics and psychology. Generally, the goal of user interface design is to produce a user interface that makes it easy, efficient, and enjoyable (user-friendly) to operate a machine in the way which produces the desired result (i.e. maximum usability). This generally means that the operator needs to provide minimal input ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telecommunication
Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that feasible with the human voice, but with a similar scale of expediency; thus, slow systems (such as postal mail) are excluded from the field. The transmission media in telecommunication have evolved through numerous stages of technology, from beacons and other visual signals (such as smoke signals, semaphore telegraphs, signal flags, and optical heliographs), to electrical cable and electromagnetic radiation, including light. Such transmission paths are often divided into communication channels, which afford the advantages of multiplexing multiple concurrent communication sessions. ''Telecommunication'' is often used in its plural form. Other examples of pre-modern long-distance communication included audio messages, such as coded drumb ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
