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Computer Telephony Integration
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing. Common functions By application type CTI applications tend to run on either a user's desktop, or an unattended server. ;Common desktop functions provided by CTI applications * Screen popping - Call information display (caller's number ( ANI), number dialed ( DNIS), and Screen pop on answer, with or without using calling line data. Generally this is used to search a business application for the caller's details. *Dialing - Automatic dialing and computer-controlled dialing (power dial, preview dial, and predictive dial). *Phone control - Includes call control (answer, hang up, hold, conference, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Microsoft Windows
Windows is a group of several Proprietary software, proprietary graphical user interface, graphical operating system families developed and marketed by Microsoft. Each family caters to a certain sector of the computing industry. For example, Windows NT for consumers, Windows Server for servers, and Windows IoT for embedded systems. Defunct Windows families include Windows 9x, Windows Mobile, and Windows Phone. The first version of Windows was released on November 20, 1985, as a graphical operating system shell for MS-DOS in response to the growing interest in graphical user interfaces (GUIs). Windows is the most popular desktop operating system in the world, with Usage share of operating systems, 75% market share , according to StatCounter. However, Windows is not the most used operating system when including both mobile and desktop OSes, due to Android (operating system), Android's massive growth. , the most recent version of Windows is Windows 11 for consumer Personal compu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Automatic Call Distributor
An automated call distribution system, commonly known as automatic call distributor (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the number they dialed, the time of day or a response to an automated voice prompt. Advanced ACD systems may use digital technologies such as Computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or IVR as input to determine the route to a person or voice announcement that will serve the caller. Experts claim that "the invention of ACD technology made the concept of a call centre possible." Background A Private Branch Exchange (PBX) is a telephone exchange device that acts as a switchboard to route phone calls within an organisation. This technology developed into Automated Call Distribution systems using computer technology to auto ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Digital Equipment Corporation
Digital Equipment Corporation (DEC ), using the trademark Digital, was a major American company in the computer industry from the 1960s to the 1990s. The company was co-founded by Ken Olsen and Harlan Anderson in 1957. Olsen was president until forced to resign in 1992, after the company had gone into precipitous decline. The company produced many different product lines over its history. It is best known for the work in the minicomputer market starting in the mid-1960s. The company produced a series of machines known as the PDP line, with the PDP-8 and PDP-11 being among the most successful minis in history. Their success was only surpassed by another DEC product, the late-1970s VAX "supermini" systems that were designed to replace the PDP-11. Although a number of competitors had successfully competed with Digital through the 1970s, the VAX cemented the company's place as a leading vendor in the computer space. As microcomputers improved in the late 1980s, especially wi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Wilmington, Massachusetts
Wilmington is a town in Middlesex County, Massachusetts, United States. Its population was 23,349 at the 2020 United States census. History Wilmington was first settled in 1665 and was officially incorporated in 1730, from parts of Woburn, Reading, and Billerica. The first settlers are believed to have been Will Butter, Richard Harnden or Abraham Jaquith. Butter was brought to Woburn as an indentured captive. Once he attained his freedom, he fled to the opposite side of a large swamp, in what is now Wilmington. Harnden settled in Reading, in an area that is now part of Wilmington. Jaquith settled in an area of Billerica that became part of Wilmington in 1740. Minutemen from Wilmington responded to the alarm on April 19, 1775, and fought at Merriam's Corner in Concord. The Middlesex Canal passed through Wilmington. Chartered in 1792, opened in 1803, it provided freight and passenger transport between the Merrimack River and Boston. One important cargo on the canal was hops. Fr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Time-division Multiplexing
Time-division multiplexing (TDM) is a method of transmitting and receiving independent signals over a common signal path by means of synchronized switches at each end of the transmission line so that each signal appears on the line only a fraction of time in an alternating pattern. This method transmits two or more digital signals or analog signals over a common channel. It can be used when the bit rate of the transmission medium exceeds that of the signal to be transmitted. This form of signal multiplexing was developed in telecommunications for telegraphy systems in the late 19th century, but found its most common application in digital telephony in the second half of the 20th century. History Time-division multiplexing was first developed for applications in telegraphy to route multiple transmissions simultaneously over a single transmission line. In the 1870s, Émile Baudot developed a time-multiplexing system of multiple Hughes telegraph machines. In 1944, the British ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Siemens AG
Siemens AG ( ) is a German multinational conglomerate corporation and the largest industrial manufacturing company in Europe headquartered in Munich with branch offices abroad. The principal divisions of the corporation are ''Industry'', ''Energy'', ''Healthcare'' (Siemens Healthineers), and ''Infrastructure & Cities'', which represent the main activities of the corporation. The corporation is a prominent maker of medical diagnostics equipment and its medical health-care division, which generates about 12 percent of the corporation's total sales, is its second-most profitable unit, after the industrial automation division. In this area, it is regarded as a pioneer and the company with the highest revenue in the world. The corporation is a component of the Euro Stoxx 50 stock market index. Siemens and its subsidiaries employ approximately 303,000 people worldwide and reported global revenue of around €62 billion in 2021 according to its earnings release. History 1847 to 1 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Middleware
Middleware is a type of computer software that provides services to software applications beyond those available from the operating system. It can be described as "software glue". Middleware makes it easier for software developers to implement communication and input/output, so they can focus on the specific purpose of their application. It gained popularity in the 1980s as a solution to the problem of how to link newer applications to older legacy systems, although the term had been in use since 1968. In distributed applications The term is most commonly used for software that enables communication and management of data in distributed applications. An IETF workshop in 2000 defined middleware as "those services found above the transport (i.e. over TCP/IP) layer set of services but below the application environment" (i.e. below application-level APIs). In this more specific sense ''middleware'' can be described as the dash ("-") in '' client-server'', or the ''-to-'' in ''peer ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Lucent
Lucent Technologies, Inc. was an American Multinational corporation, multinational telecommunications equipment company headquartered in Murray Hill, New Jersey, Murray Hill, New Jersey. It was established on September 30, 1996, through the divestiture of the former AT&T Technologies business unit of AT&T Corporation, which included Western Electric and Bell Labs. Lucent was merged with Alcatel SA of France on December 1, 2006, forming Alcatel-Lucent. Alcatel-Lucent was absorbed by Nokia in January 2016. Name Lucent means "light-bearing" in Latin (language), Latin. The name was applied for in 1996 at the time of the split from AT&T. The name was widely criticised, as the logo was to be, both internally and externally. Corporate communications and business cards included the strapline 'Bell Labs Innovations' in a bid to retain the prestige of the internationally famous research lab, within a new business under an as-yet unknown name. This same linguistic root also gives Lucife ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Novell
Novell, Inc. was an American software and services company headquartered in Provo, Utah, that existed from 1980 until 2014. Its most significant product was the multi- platform network operating system known as Novell NetWare. Under the leadership of chief executive Ray Noorda, NetWare became the dominant form of personal computer networking during the second half of the 1980s and first half of the 1990s. At its high point, NetWare had a 63 percent share of the market for network operating systems and by the early 1990s there were over half a million NetWare-based networks installed worldwide encompassing more than 50 million users. Novell technology contributed to the emergence of local area networks, which displaced the dominant mainframe computing model and changed computing worldwide. Novell was the second-largest maker of software for personal computers, trailing only Microsoft Corporation, and became instrumental in making Utah Valley a focus for technology and so ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Avaya
Avaya Holdings Corp., often shortened to Avaya (), is an American multinational technology company headquartered in Durham, North Carolina, that provides cloud communications and workstream collaboration services. The company's platform includes unified communications (UCaaS), contact center other services. The company provides services to 220,000 customer locations in 190 countries. History In 1995, Lucent Technologies was spun off from AT&T, and Lucent subsequently spun off units of its own in an attempt to restructure its struggling operations. ">/sup> Avaya was then spun off from Lucent as its own company in 2000 (Lucent merged with Alcatel SA in 2006, becoming Alcatel-Lucent, which was purchased in turn by Nokia in 2016). It remained a public company from 2000 to 2007. In October 2007, Avaya was acquired by two private-equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion. On January 19, 2017, Avaya filed for Chapter 11 bankruptcy. On December ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telephony Application Programming Interface
The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs running Microsoft Windows to use telephone services. Different versions of TAPI are available on different versions of Windows. TAPI allows applications to control telephony functions between a computer and telephone network for data, fax, and voice calls. It includes basic functions, such as dialing, answering, and hanging up a call. It also supports supplementary functions, such as hold, transfer, conference, and call park found in PBX, ISDN, and other telephone systems. TAPI is used primarily to control either modems or, more recently, to control business telephone system (PBX) handsets. When controlling a PBX handset, the driver is provided by the manufacturer of the telephone system. Some manufacturers provide drivers that allow the control of multiple handsets. This is traditionally called "third-party control". Other manufactu ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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