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Comparison Of Help Desk Issue Tracking Software
This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management. See also * Comparison of issue-tracking systems This article is a comparison of issue tracking systems that are notable, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems. The comparison includes client-server application, di ... * Networked Help Desk * OSS through Java External links * {{curlie, Computers/Software/Help_Desk, Help Desk Software * Help desk issue tracking software ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Issue Tracking System
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed by individuals as part of a time management or personal productivity regimen. These systems often encompass resource allocation, time accounting, priority management, and oversight workflow in addition to implementing a centralized issue registry. Background In the institutional setting, issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. A support ticket should include vital information for the account involved and the issue encountered. An issue tracking system often also contains a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
OTRS
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side. History In 2001, OTRS began as an open source help desk ticketing software. In 2003, OTRS GmbH was formed and a professional company entered the EMEA market. This was followed in 2006 by entry into the North American market. In 2007, the company was rena ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Oracle Database
Oracle Database (commonly referred to as Oracle DBMS, Oracle Autonomous Database, or simply as Oracle) is a multi-model database management system produced and marketed by Oracle Corporation. It is a database commonly used for running online transaction processing (OLTP), data warehousing (DW) and mixed (OLTP & DW) database workloads. Oracle Database is available by several service providers on-prem, on-cloud, or as a hybrid cloud installation. It may be run on third party servers as well as on Oracle hardware (Exadata on-prem, on Oracle Cloud or at Cloud at Customer). History Larry Ellison and his two friends and former co-workers, Bob Miner and Ed Oates, started a consultancy called Software Development Laboratories (SDL) in 1977. SDL developed the original version of the Oracle software. The name ''Oracle'' comes from the code-name of a CIA-funded project Ellison had worked on while formerly employed by Ampex. Releases and versions Oracle products follow a custom r ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Visual C++
Microsoft Visual C++ (MSVC) is a compiler for the C, C++ and C++/CX programming languages by Microsoft. MSVC is proprietary software; it was originally a standalone product but later became a part of Visual Studio and made available in both trialware and freeware forms. It features tools for developing and debugging C++ code, especially code written for the Windows API, DirectX and .NET. Many applications require redistributable Visual C++ runtime library packages to function correctly. These packages are often installed independently of applications, allowing multiple applications to make use of the package while only having to install it once. These Visual C++ redistributable and runtime packages are mostly installed for standard libraries that many applications use."Do I ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Supportworks
Supportworks is an issue tracking system designed for use in help desk and information technology (IT) environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified ITIL compatible IT service management (ITSM) solution, and Supportworks Helpdesk Professional. Design Issues tracked in Supportworks are known as "calls." Calls are classified using a hierarchical model known as "problem profiles." This model enables a drill down method to classify calls with each level increasing specificity of the classification. Supportworks groups analysts into "support groups." Calls may be assigned to a support group, or to a specific analyst. A call's state at any given time is denoted by one of several different "condition codes," each is expressed visually by a different color. Black indicates a pending state (that work is in progress on the call) or that the call is "closed" (required work is completed). Blue denotes a call that no one currently has ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Sqlite
SQLite (, ) is a database engine written in the C programming language. It is not a standalone app; rather, it is a library that software developers embed in their apps. As such, it belongs to the family of embedded databases. It is the most widely deployed database engine, as it is used by several of the top web browsers, operating systems, mobile phones, and other embedded systems. Many programming languages have bindings to the SQLite library. It generally follows PostgreSQL syntax, but does not enforce type checking by default. This means that one can, for example, insert a string into a column defined as an integer. History D. Richard Hipp designed SQLite in the spring of 2000 while working for General Dynamics on contract with the United States Navy. Hipp was designing software used for a damage-control system aboard guided-missile destroyers, which originally used HP-UX with an IBM Informix database back-end. SQLite began as a Tcl extension. In August 2000, versio ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Ruby (programming Language)
Ruby is an interpreted, high-level, general-purpose programming language which supports multiple programming paradigms. It was designed with an emphasis on programming productivity and simplicity. In Ruby, everything is an object, including primitive data types. It was developed in the mid-1990s by Yukihiro "Matz" Matsumoto in Japan. Ruby is dynamically typed and uses garbage collection and just-in-time compilation. It supports multiple programming paradigms, including procedural, object-oriented, and functional programming. According to the creator, Ruby was influenced by Perl, Smalltalk, Eiffel, Ada, BASIC, Java and Lisp. History Early concept Matsumoto has said that Ruby was conceived in 1993. In a 1999 post to the ''ruby-talk'' mailing list, he describes some of his early ideas about the language: Matsumoto describes the design of Ruby as being like a simple Lisp language at its core, with an object system like that of Smalltalk, blocks inspired by higher-o ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Spiceworks
Spiceworks is a professional network for the information technology (IT) industry that is headquartered in Austin, Texas. The company was founded in January 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to build IT management software. Spiceworks is an online community where users can collaborate and seek advice from one another, and also engage in a marketplace to purchase IT-related services and products. The network is estimated to be used by more than six million IT professionals and 3,000 technology vendors. The company's free proprietary software is written in Ruby on Rails, and runs exclusively on Microsoft Windows. The software discovers IP-addressable devices and includes help desk functionality and an integrated knowledge base. History Founding The company was formed in January 2006 by Scott Abel, Jay Hallberg, Greg Kattawar and Francis Sullivan, former executives at Motive. The group had originally gathered in 2005, envisioning a social metho ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Berkeley DB
Berkeley DB (BDB) is an unmaintained embedded database software library for key/value data, historically significant in open source software. Berkeley DB is written in C with API bindings for many other programming languages. BDB stores arbitrary key/data pairs as byte arrays, and supports multiple data items for a single key. Berkeley DB is not a relational database, although it has advanced database features including database transactions, multiversion concurrency control and write-ahead logging. BDB runs on a wide variety of operating systems including most Unix-like and Windows systems, and real-time operating systems. BDB was commercially supported and developed by Sleepycat Software from 1996 to 2006. Sleepycat Software was acquired by Oracle Corporation in February 2006, who continued to develop and sell the C Berkeley DB library. In 2013 Oracle re-licensed BDB under the AGPL license. As of 2022 Oracle has ceased to develop BDB. Bloomberg LP continues to develop a f ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
SQLite
SQLite (, ) is a database engine written in the C programming language. It is not a standalone app; rather, it is a library that software developers embed in their apps. As such, it belongs to the family of embedded databases. It is the most widely deployed database engine, as it is used by several of the top web browsers, operating systems, mobile phones, and other embedded systems. Many programming languages have bindings to the SQLite library. It generally follows PostgreSQL syntax, but does not enforce type checking by default. This means that one can, for example, insert a string into a column defined as an integer. History D. Richard Hipp designed SQLite in the spring of 2000 while working for General Dynamics on contract with the United States Navy. Hipp was designing software used for a damage-control system aboard guided-missile destroyers, which originally used HP-UX with an IBM Informix database back-end. SQLite began as a Tcl extension. In August 2000, versio ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Python (programming Language)
Python is a high-level, general-purpose programming language. Its design philosophy emphasizes code readability with the use of significant indentation. Python is dynamically-typed and garbage-collected. It supports multiple programming paradigms, including structured (particularly procedural), object-oriented and functional programming. It is often described as a "batteries included" language due to its comprehensive standard library. Guido van Rossum began working on Python in the late 1980s as a successor to the ABC programming language and first released it in 1991 as Python 0.9.0. Python 2.0 was released in 2000 and introduced new features such as list comprehensions, cycle-detecting garbage collection, reference counting, and Unicode support. Python 3.0, released in 2008, was a major revision that is not completely backward-compatible with earlier versions. Python 2 was discontinued with version 2.7.18 in 2020. Python consistently ranks as ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Zope
Zope is a family of free and open-source web application servers written in Python, and their associated online community. Zope stands for "Z Object Publishing Environment", and was the first system using the now common object publishing methodology for the Web. Zope has been called a Python killer app, an application that helped put Python in the spotlight. Over the last few years, the Zope community has spawned several additional web frameworks with disparate aims and principles, but sharing philosophy, people, and source code. Zope 2 is still the most widespread of these frameworks, largely thanks to the Plone content management system, which runs on Zope 2. BlueBream (earlier called Zope 3) is less widespread but underlies several large sites, including Launchpad. Grok was started as a more programmer-friendly framework, "Zope 3 for cavemen", and in 2009 Pyramid gained popularity in the Zope community as a minimalistic framework based on Zope principles. History The Zope Corpo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
