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Common Assessment Framework
The Common Assessment Framework (CAF) is the common European quality management instrument for the public sector. It is a free tool to assist public sector organisations to improve their performance. The CAF helps the organisations to perform a self-assessment with the involvement of all staff, to develop an improvement plan based on the results of the self-assessment and to implement the improvement actions. The model "is based on the premise that excellent results in organisational performance, citizens/customers, people and society are achieved through leadership driving strategy and planning, people, partnerships and resources, and processes. It looks at the organisation from different angles at the same time, the holistic approach of organisation performance analysis." On 7 September 2011, 2382 public sector organisations from 43 different nationalities or from the EU institutions were registered as CAF users in the CAF Database. The CAF Model is derived from the EFQM Excellen ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Quality Management
Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management. What a customer wants and is willing to pay for it, determines quality. It is a written or unwritten commitment to a known or unknown consumer in the market. Quality can be defined as how well the product performs its intended function. Evolution Quality management is a recent phenomenon but important for an organization. Civilizations that supported the arts and crafts allowed clients to choose goods meeting higher quality standards than normal goods. In societies where arts and crafts ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
EFQM Excellence Model
EFQM (the European Foundation for Quality Management) is a not-for-profit membership foundation in Brussels, established in 1989 when the CEO/presidents of 67 European companies subscribed to the policy document and declared their commitments to EFQMs missions and values. EFQM works with over 50,000 organisations from across Europe and beyond, including organisations such as BMW, Robert Bosch, Aramco, Siemens and Huawei. History The Foundation was set up with members from many industries to develop the EFQM Excellence Model. The framework was intended to be used to support the assessment of organisations in the European Quality Award in 1992. On the 15th September 1988, 14 European business leaders met with the 8th President of the European Commission (1985-1995) Jacques Delors, and signed a "Letter of Intent" to form a European Foundation. The 14 CEOs were: Activities EFQM provides training services, award schemes by using their management framework, The EFQM Model. The ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
EFQM
EFQM (the European Foundation for Quality Management) is a not-for-profit membership foundation in Brussels, established in 1989 when the CEO/presidents of 67 European companies subscribed to the policy document and declared their commitments to EFQMs missions and values. EFQM works with over 50,000 organisations from across Europe and beyond, including organisations such as BMW, Robert Bosch, Aramco, Siemens and Huawei. History The Foundation was set up with members from many industries to develop the EFQM Excellence Model. The framework was intended to be used to support the assessment of organisations in the European Quality Award in 1992. On the 15th September 1988, 14 European business leaders met with the 8th President of the European Commission (1985-1995) Jacques Delors, and signed a "Letter of Intent" to form a European Foundation. The 14 CEOs were: Activities EFQM provides training services, award schemes by using their management framework, The EFQM Model. The ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
PDCA
PDCA (plan–do–check–act or plan–do–check–adjust) is an iterative design and management method used in business for the control and continual improvement of processes and products. It is also known as the Shewhart cycle, or the control circle/cycle. Another version of this PDCA cycle is OPDCA. The added "O" stands for ''observation'' or as some versions say: "Observe the current condition." This emphasis on observation and current condition has currency with the literature on lean manufacturing and the Toyota Production System. The PDCA cycle, with Ishikawa's changes, can be traced back to S. Mizuno of the Tokyo Institute of Technology in 1959. PDCA is often confused with PDSA (Plan-Do-Study-Act). Dr. W. Edwards Deming emphasized the PDSA Cycle, not the PDCA Cycle, with a third step emphasis on Study (S), not Check (C). Dr. Deming found that the focus on Check is more about the implementation of a change, with success or failure. His focus was on predicting the results ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
