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Call Centre
A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen to be an open workspace for call center agents, with workstations that include a computer and d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Police Contact Centre 1970
The police are a constituted body of persons empowered by a state, with the aim to enforce the law, to ensure the safety, health and possessions of citizens, and to prevent crime and civil disorder. Their lawful powers include arrest and the use of force legitimized by the state via the monopoly on violence. The term is most commonly associated with the police forces of a sovereign state that are authorized to exercise the police power of that state within a defined legal or territorial area of responsibility. Police forces are often defined as being separate from the military and other organizations involved in the defense of the state against foreign aggressors; however, gendarmerie are military units charged with civil policing. Police forces are usually public sector services, funded through taxes. Law enforcement is only part of policing activity. Policing has included an array of activities in different situations, but the predominant ones are concerned with the pr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Computer Network
A computer network is a set of computers sharing resources located on or provided by network nodes. The computers use common communication protocols over digital interconnections to communicate with each other. These interconnections are made up of telecommunication network technologies, based on physically wired, optical, and wireless radio-frequency methods that may be arranged in a variety of network topologies. The nodes of a computer network can include personal computers, servers, networking hardware, or other specialised or general-purpose hosts. They are identified by network addresses, and may have hostnames. Hostnames serve as memorable labels for the nodes, rarely changed after initial assignment. Network addresses serve for locating and identifying the nodes by communication protocols such as the Internet Protocol. Computer networks may be classified by many criteria, including the transmission medium used to carry signals, bandwidth, communications pro ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
United Steelworkers
The United Steel, Paper and Forestry, Rubber, Manufacturing, Energy, Allied Industrial and Service Workers International Union, commonly known as the United Steelworkers (USW), is a general trade union with members across North America. Headquartered in Pittsburgh, the United Steelworkers represents workers in Canada, the Caribbean, and the United States. The United Steelworkers represent workers in a diverse range of industries, including primary and fabricated metals, paper, chemicals, glass, rubber, heavy-duty conveyor belting, tires, transportation, utilities, container industries, pharmaceuticals, call centers and health care. The United Steelworkers is currently affiliated with the AFL–CIO in the United States and the Canadian Labour Congress (CLC) in Canada as well as several international union federations. On July 2, 2008, the United Steelworkers signed an agreement to merge with the United Kingdom and Ireland–based union Unite to form a new global union entity ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Communications Workers Of America
The Communications Workers of America (CWA) is the largest communications and media labor union in the United States, representing about 700,000 members in both the private and public sectors (also in Canada and Puerto Rico). The union has 27 locals in Canada via CWA-SCA Canada (french: Syndicat des communications d'Amérique) representing about 8,000 members. CWA has several affiliated subsidiary labor unions bringing total membership to over 700,000. CWA is headquartered in Washington, D.C., and affiliated with the AFL–CIO, the Strategic Organizing Center the Canadian Labour Congress, and UNI Global Union. The current president is Chris Shelton. History In 1918 telephone operators organized under the Telephone Operators Department of the International Brotherhood of Electrical Workers. While initially successful at organizing, the union was damaged by a 1923 strike and subsequent AT&T lockout. After AT&T installed company-controlled Employees' Committees, the Telephone Operat ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
