Unified Communications
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Unified Communications
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. In its broadest sense, the UC can encompass all forms of communications that are exchanged via a network to include other forms of communications such as Internet Protocol television (IPTV) and digital signage a ...
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Marketing
Marketing is the act of acquiring, satisfying and retaining customers. It is one of the primary components of Business administration, business management and commerce. Marketing is usually conducted by the seller, typically a retailer or manufacturer. Products can be marketed to other businesses (B2B Marketing, B2B) or directly to consumers (B2C). Sometimes tasks are contracted to dedicated marketing firms, like a Media agency, media, market research, or advertising agency. Sometimes, a trade association or government agency (such as the Agricultural Marketing Service) advertises on behalf of an entire industry or locality, often a specific type of food (e.g. Got Milk?), food from a specific area, or a city or region as a tourism destination. Market orientations are philosophies concerning the factors that should go into market planning. The marketing mix, which outlines the specifics of the product and how it will be sold, including the channels that will be used to adverti ...
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Digital Signage
Digital signage is a segment of electronic signage that uses Electronic visual display, digital display technologies to present multimedia content in both public and private environments. Content may include video, images, text, or interactive media and is typically displayed for purposes such as advertising, information dissemination, branding, or entertainment. Digital signage systems can be either networked or standalone. Networked systems are managed through centralized Content management system, content management systems (CMS), often cloud-based, enabling remote updates, scheduling, real-time data integration, and dynamic content delivery. These systems may also incorporate audience analytics, IoT sensors, or AI-driven personalization. Standalone systems, by contrast, operate without a network connection. They rely on local media playback via USB flash drive, USB drives, SD card, SD cards, or internal storage. These solutions are simpler and suitable for locations where con ...
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Nortel
Nortel Networks Corporation (Nortel), formerly Northern Telecom Limited, was a Canadian Multinational corporation, multinational telecommunications and data networking equipment manufacturer headquartered in Ottawa, Ontario. It was founded in Montreal, Quebec in 1895 as the Northern Electric and Manufacturing Company, or simply Northern Electric. Until an antitrust settlement in 1949, Northern Electric was owned mostly by Bell Canada and the Western Electric, Western Electric Company of the Bell System, producing large volumes of telecommunications equipment based on licensed Western Electric designs. At its height, Nortel accounted for more than a third of the total valuation of all companies listed on the Toronto Stock Exchange (TSX), employing 94,500 people worldwide. In 2009, Nortel filed for bankruptcy protection in Canada and the United States, triggering a 79% decline in its corporate stock price. The bankruptcy case was the List of corporate collapses and scandals, larg ...
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Avaya
Avaya LLC(), formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey, that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services. In 2019, the company provided services to 220,000 customer locations in 190 countries. History In 1995, AT&T Corporation renamed their subsidiary AT&T Technologies to Lucent Technologies and spun it off in 1996. Lucent subsequently spun off units of its own in an attempt to restructure its struggling operations. Avaya Inc. was spun off from Lucent as its own company in 2000 (Lucent merged with Alcatel SA in 2006, becoming Alcatel-Lucent, which was purchased in turn by Nokia Nokia Corporation is a Finnish multinational corporation, multinational telecommunications industry, telecommunications, technology company, information technology, and consumer electronics corporation, originally establish ...
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Privatization
Privatization (rendered privatisation in British English) can mean several different things, most commonly referring to moving something from the public sector into the private sector. It is also sometimes used as a synonym for deregulation when a heavily regulated private company or industry becomes less regulated. Government functions and services may also be privatised (which may also be known as "franchising" or "out-sourcing"); in this case, private entities are tasked with the implementation of government programs or performance of government services that had previously been the purview of state-run agencies. Some examples include revenue collection, law enforcement, water supply, and prison management. Another definition is that privatization is the sale of a state-owned enterprise or municipally owned corporation to private investors; in this case shares may be traded in the public market for the first time, or for the first time since an enterprise's previous natio ...
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Phone Company
A telecommunications company is a kind of electronic communications service provider, more precisely a telecommunications service provider (TSP), that provides telecommunications services such as telephony and data communications access. Many traditional solely telephone companies now function as internet service providers (ISPs), and the distinction between a telephone company and ISP has tended to disappear completely over time, as the current trend for supplier convergence in the industry develops. Additionally, with advances in technology development, other traditional separate industries such as cable television, Voice-over IP (VoIP), and satellite providers offer similar competing features as the telephone companies to both residential and businesses leading to further evolution of corporate identity have taken shape. Due to the nature of capital expenditure involved in the past, most telecommunications companies were government owned agencies or privately-owned monop ...
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Telephone Exchange
A telephone exchange, telephone switch, or central office is a central component of a telecommunications system in the public switched telephone network (PSTN) or in large enterprises. It facilitates the establishment of communication circuits, enabling telephone calls between subscribers. The term "central office" can also refer to a central location for fiber optic equipment for a fiber internet provider. In historical perspective, telecommunication terminology has evolved with time. The term ''telephone exchange'' is often used synonymously with ''central office'', a Bell System term. A central office is defined as the telephone switch controlling connections for one or more central office prefixes. However, it also often denotes the building used to house the inside plant equipment for multiple telephone exchange areas. In North America, the term ''wire center'' may be used to denote a central office location, indicating a facility that provides a telephone with a dial tone ...
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Key Telephone System
A business telephone system is a telephone system typically used in business environments, encompassing the range of technology from the key telephone system (KTS) to the private branch exchange (PBX). A business telephone system differs from an installation of several telephones with multiple central office (CO) lines in that the CO lines used are directly controllable in key telephone systems from multiple telephone stations, and that such a system often provides additional features for call handling. Business telephone systems are often broadly classified into key telephone systems and private branch exchanges, but many combinations (hybrid telephone systems) exist. A key telephone system was originally distinguished from a private branch exchange in that it did not require an operator or attendant at a switchboard to establish connections between the central office trunks and stations, or between stations. Technologically, private branch exchanges share lineage with central ...
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Salesforce
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development. Founded by former Oracle executive Marc Benioff in March 1999, Salesforce grew quickly, making its initial public offering in 2004. As of September 2022, Salesforce is the 61st largest company in the world by market cap with a value of nearly US$153 billion. It became the world's largest enterprise applications firm in 2022. Salesforce ranked 491st on the 2023 edition of the ''Fortune'' 500, making $31.352 billion in revenue. Since 2020, Salesforce has also been a component of the Dow Jones Industrial Average. History Salesforce was founded on March 8, 1999 by former Oracle executive Marc Benioff, together with Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software-as-a-service (SaaS) company. The ...
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BlackBerry
BlackBerry is a discontinued brand of handheld devices and related mobile services, originally developed and maintained by the Canadian company Research In Motion (RIM, later known as BlackBerry Limited) until 2016. The first BlackBerry device launched in 1999 in North America, running on the Mobitex network (later also DataTAC) and became very popular because of its "always on" state and ability to send and receive email messages wirelessly. The BlackBerry pioneered push notifications and popularized the practise of " thumb typing" using its QWERTY keyboard, something that would become a trademark feature of the line. In its early years, the BlackBerry proved to be a major advantage over the (typically) one-way communication pagers and it also removed the need for users to tether to personal computers. It became especially used in the corporate world in the US and Canada. RIM debuted the BlackBerry in Europe in September 2001, but it had less appeal there where text mess ...
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Lotus Notes
HCL Notes (formerly Lotus Notes then IBM Notes) is a proprietary collaborative software platform for Unix ( AIX), IBM i, Windows, Linux, and macOS, sold by HCLTech. The client application is called Notes while the server component is branded HCL Domino. HCL Notes provides business collaboration functions, such as email, calendars, to-do lists, contact management, discussion forums, file sharing, websites, instant messaging, blogs, document libraries, user directories, and custom applications. It can also be used with other HCL Domino applications and databases. IBM Notes 9 Social Edition removed integration with the office software package IBM Lotus Symphony, which had been integrated with the Lotus Notes client in versions 8.x. Lotus Development Corporation originally developed "Lotus Notes" in 1989. IBM bought Lotus in 1995 and it became known as the Lotus Development division of IBM. On December 6, 2018, IBM announced that it was selling a number of software products to H ...
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