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Management Systems
A management system is a set of policies, processes and procedures used by an organization to ensure that it can fulfill the tasks required to achieve its objectives. These objectives cover many aspects of the organization's operations (including product quality, worker management, safe operation, client relationships, regulatory conformance and financial success). For instance, a quality management system enables organizations to improve their quality performance, an environmental management system enables organizations to improve their environmental performance, and an occupational health and safety management system enables organizations to improve their occupational health and safety performance, can be run in an integrated management system. The international standard ISO 9000:2015 (Title: Quality management systems - fundamentals and vocabulary) defines the term in chapter 3.5.3 as a "set of interrelated or interacting elements of an organization to establish policies a ...
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Policy
Policy is a deliberate system of guidelines to guide decisions and achieve rational outcomes. A policy is a statement of intent and is implemented as a procedure or protocol. Policies are generally adopted by a governance body within an organization. Policies can assist in both ''subjective'' and ''objective'' decision making. Policies used in subjective decision-making usually assist senior management with decisions that must be based on the relative merits of a number of factors, and as a result, are often hard to test objectively, e.g. work–life balance policy. Moreover, governments and other institutions have policies in the form of laws, regulations, procedures, administrative actions, incentives and voluntary practices. Frequently, resource allocations mirror policy decisions. Policies intended to assist in objective decision-making are usually operational in nature and can be objectively tested, e.g. a password policy. The term may apply to government, public se ...
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Information Security Management
Information security management (ISM) defines and manages controls that an organization needs to implement to ensure that it is sensibly protecting the confidentiality, availability, and integrity of assets from threats and vulnerabilities. The core of ISM includes information risk management, a process that involves the assessment of the risks an organization must deal with in the management and protection of assets, as well as the dissemination of the risks to all appropriate stakeholders. This requires proper asset identification and valuation steps, including evaluating the value of confidentiality, integrity, availability, and replacement of assets. As part of information security management, an organization may implement an information security management system and other best practices found in the ISO/IEC 27001, ISO/IEC 27002, and ISO/IEC 27035 standards on information security. Risk management and mitigation Managing information security in essence means managing a ...
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Safety Management System
An occupational safety management system (OSMS) is a management system designed to manage occupational safety and health risks in the workplace. If the system contains elements of management of longer-term health impacts and occupational disease, it may be referred to as a occupational safety and health management system (OSHMS) or occupational health and safety management system (OHSMS). Description An OSMS provides a systematic way to continuously identify and monitor hazards and control risks while maintaining assurance that these risk controls are effective. OSMS can be defined as: ...a businesslike approach to occupational safety. It is a systematic, explicit and comprehensive process for managing occupational safety risks. As with all management systems, a occupational safety management system provides for goal setting, planning, and measuring performance. A occupational safety management system is woven into the fabric of an organization. It becomes part of the culture, th ...
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Quality Management System
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015). It is expressed as the organizational goals and aspirations, policies, processes, documented information, and resources needed to implement and maintain it. Early quality management systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. By the 20th century, labor inputs were typically the most costly inputs in most industrialized societies, so focus shifted to team cooperation and dynamics, especially the early signaling of problems via a continual improvement cycle. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality are increasingly tied to these factors. ...
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Lean Integration
Lean integration is a management system that emphasizes creating value for customers, continuous improvement, and eliminating waste as a sustainable data integration and system integration practice. Lean integration has parallels with other lean disciplines such as lean manufacturing, lean IT, and lean software development. It is a specialized collection of tools and techniques that address the unique challenges associated with seamlessly combining information and processes from systems that were independently developed, are based on incompatible data models, and remain independently managed, to achieve a cohesive holistic operation. History Lean integration was first introduced by John Schmidt in a series of blog articles starting in January 2009 entitled 10 Weeks To Lean Integration. This was followed by a white paper on the topic in April 2009 and the book ''Lean Integration, An Integration Factory Approach to Business Agility'' John G.Schmidt, David Lyle (2010) ''Lean Integra ...
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Environmental Management System
An environmental management system (EMS) is "a system which integrates policy, procedures and processes for training of personnel, monitoring, summarizing, and reporting of specialized environmental performance information to internal and external stakeholders of a firm".Sroufe, Robert. "Effects of Environmental Management Systems on Environmental Management Practices and Operations." Production and Operations Management. 12-3 (2003): 416–431. The most widely used standard on which an EMS is based is International Organization for Standardization (ISO) 14001.Melnyk, Steven A., Robert P. Sroufe, and Roger Calantone. "Assessing the Impact of Environmental Management Systems on Corporate and Environmental Performance." Alternatives include the EMAS. Goals The goals of EMS are to increase compliance and reduce waste: * Compliance is the act of reaching and maintaining minimal legal standards. By not being compliant, companies may face fines, government intervention or may not be ...
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IAEA
The International Atomic Energy Agency (IAEA) is an intergovernmental organization that seeks to promote the peaceful use of nuclear energy and to inhibit its use for any military purpose, including nuclear weapons. It was established in 1957 as an autonomous international organization; though governed by its own founding treaty, the IAEA Statute, the organization reports to both the General Assembly and the Security Council of the United Nations, and is headquartered at the UN Office at Vienna, Austria. The IAEA was created in response to growing international concern toward nuclear weapons, especially amid rising tensions between the foremost nuclear powers, the United States and the Soviet Union. U.S. president Dwight D. Eisenhower's " Atoms for Peace" speech, which called for the creation of an international organization to monitor the global proliferation of nuclear resources and technology, is credited with catalyzing the formation of the IAEA, whose Statute came int ...
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SA8000
Social Accountability 8000 (SA 8000) is an international standard for social accountability management systems. It was developed in 1997 by Social Accountability International, formerly the Council on Economic Priorities Accreditation Agency, by an advisory board consisting of trade unions, NGOs, civil society organizations and companies. The SA 8000's criteria were developed from various industry and corporate codes to create a common standard for social welfare compliance. The current (2014) version of the standard is built on earlier 2001, 2004 and 2008 versions. The goal of the standard is to encourages organizations to develop, maintain, and apply socially acceptable practices in the workplace. The standard was designed to fit into an integrated management system. Performance criteria It also requires compliance with eight performance criteria, as outlined on the Social Accountability International website. * Child Labor: No use or support of child labor; policies and writte ...
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IT Service Management
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCooler's 2017 ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%)." Process Execution of ITSM processes in an organization, especially those processes that are more workflow-driven, can benefit significantly from being supported with specialized software tools. Service desk A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is inten ...
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FitSM
FitSM is the name for a family of standards for lightweight IT service management (ITSM). Overview and parts FitSM calls itself a standard, but is not published or managed by an established standards organisation like ISO. However, in a way very similar to that of many ISO and ISO/IEC standard families, it structures its documents into several numbered parts and defines requirements for an effective service management system in its part 1. All parts are published under Creative Common licenses. FitSM-0: Overview and vocabulary A single document containing about 70 definitions of ITSM terms. FitSM-1: Requirements A single document containing about 85 auditable requirements for an effective service management system. The requirements are divided into general requirements (GR) and requirements for 14 different service management processes (PR). FitSM is similar in scope and style to part 1 of ISO/IEC 20000, but significantly shorter. FitSM-2: Objectives and activities A single ...
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ISO 55000
ISO 55000 is an international standard covering management of assets of any kind. Before it, a Publicly Available Specification (PAS 55) was published by the British Standards Institution in 2004 for physical assets. The ISO 55000 series of Asset Management standards was launched in January 2014. History PAS 55 was originally produced in 2004 by a number of organisations under the leadership of the Institute of Asset Management. It then underwent a substantial revision with 50 participating organisations from 15 industry sectors in 10 countries. PAS 55:2008 (available in both English and Spanish versions) was released in December 2008 along with a toolkit for self-assessment against the specification. The PAS gave guidance and a 28-point requirements checklist of good practices in physical asset management Asset management is a systematic approach to the governance and realization of all value for which a group or entity is responsible. It may apply bo ...
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ISO 50001
ISO 50001 Energy management systems - Requirements with guidance for use, is an international standard created by the International Organization for Standardization (ISO). It supports organizations in all sectors to use energy more efficiently through the development of an energy Management System. The standard specifies the requirements for establishing, implementing, maintaining, and improving an energy management system, whose purpose is to enable an organization to follow a systematic approach in achieving continual improvement of energy performance, including Efficient energy use, energy efficiency, energy security, energy use, and consumption. The standard aims to help organizations continually reduce their energy use, and therefore their energy costs and their greenhouse gas emissions. ISO 50001 was originally released by ISO in June 2011 and is suitable for any organization, whatever its size, sector or geographical location. The second edition, ISO 50001:2018 wa ...
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