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Contact Centre Association Of Zimbabwe
Contact Centre Association of Zimbabwe is a non-profit making body whose role is to unite the Zimbabwean customer service industry, including Zimbabwean call/contact centres and their professionals, as well as ensuring they meet international standards. CCAZ is a privately owned non-profit in partnership with local and international contact centre networking groups, call centres, investors, technological vendor suppliers, and professional bodies, as well as government and recruitment agencies. History CCAZ was founded in 2010 to cater to contact centres, customer service Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that ... professionals and companies. The idea of its formation was motivated by other networking groups in first world countries and a few African countries which had yi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Rinos Mautsa
Rinos Mautsa is a Zimbabwean entrepreneur. He is well known for starting Zimbabwe's first call center, the Contact Centre Association of Zimbabwe (CCAZ) and co-founder of the Chartered Institute of Customer Management. He is reported to have promoted and developed Zimbabwe's Business Processing Outsourcing (BPO) industry through CCAZ and Tech24. He is also the founder of Picco Construction and Energy Plus International. Early life background Rinos was born in Harare on 29 October 1984. Raised by a single mother after his father passed away at a young age, Rinos attended Manjanja Primary School and Emmanuel Secondary School in Nyanga. Career background Rinos is the founder of the first call centre and software development company in Zimbabwe, Africcs Pvt Ltd which is also now in other Southern African countries. Rinos Mautsa also established the Contact Centre Association of Zimbabwe which is now the sole association of customer services and call centres in Zimbabwe with over 10 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Zimbabwe
Zimbabwe (), officially the Republic of Zimbabwe, is a landlocked country located in Southeast Africa, between the Zambezi and Limpopo Rivers, bordered by South Africa to the south, Botswana to the south-west, Zambia to the north, and Mozambique to the east. The capital and largest city is Harare. The second largest city is Bulawayo. A country of roughly 15 million people, Zimbabwe has 16 official languages, with English, Shona language, Shona, and Northern Ndebele language, Ndebele the most common. Beginning in the 9th century, during its late Iron Age, the Bantu peoples, Bantu people (who would become the ethnic Shona people, Shona) built the city-state of Great Zimbabwe which became one of the major African trade centres by the 11th century, controlling the gold, ivory and copper trades with the Swahili coast, which were connected to Arab and Indian states. By the mid 15th century, the city-state had been abandoned. From there, the Kingdom of Zimbabwe was established, fol ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Centre
A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen to be an open workspace for call center agents, with workstations that include a computer and d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. Customer service does not only focus on the external aspect of the organization, but also the internal relations that facilitate the business activity. For ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Excellence Awards
The Service Excellence Awards are any Awards that seek to reward and recognize organizations and individuals who excel in serving clients whether in private organisations (Customer Services) or public organisations (Public Service). The term first came to prominence after its adoption by the Customer Service Institute of Australia in 2001. The Australian Service Excellence Awards started 14 years ago and has grown to be the premier multi-industry and government awards in Australia. The Awards recognise and showcase the highest achievement in customer service excellence of professionals and organisations. Since then, various organisations and countries have emulated and adopted the term for use for their own customer service awards. Service Excellence Awards in Africa In Africa, the following countries have adopted the Service Excellence awards * Zimbabwe - 2012 * Kenya - 2014 * Zambia - 2015 * Malawi - 2015 * Namibia - 2015 * Botswana Botswana (, ), officially th ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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