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Anat Rafaeli
Anat Rafaeli (Hebrew: ענת רפאלי) is an Israeli researcher, scholar of Organisational Behavior, a Professor Emerita at the Technion and the Yigal Alon Chair of Industrial Engineering and Mmanagement. She served as the Deputy Senior Vice President of International Academic Relations of the Technion and was the Executive Director oTechnion International. Rafaeli is a fellow of the Association for Psychological Science, a member of the Academy of Management, with extensive experience as an author and a former member of the editorial boards of ThAcademy of Management Journal and ThAcademy of Management Review Biography Rafaeli completed her undergraduate studies in Psychology and Mathematics at the University of Haifa in Israel. She completed her graduate (MA and PhD) studies at the Ohio State University in 1985 iOrganisational Psychologyand post-doctorate research at the Faculty of Industrial Engineering and Management at Stanford University in California. Academic career ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Anat Rafaeli
Anat Rafaeli (Hebrew: ענת רפאלי) is an Israeli researcher, scholar of Organisational Behavior, a Professor Emerita at the Technion and the Yigal Alon Chair of Industrial Engineering and Mmanagement. She served as the Deputy Senior Vice President of International Academic Relations of the Technion and was the Executive Director oTechnion International. Rafaeli is a fellow of the Association for Psychological Science, a member of the Academy of Management, with extensive experience as an author and a former member of the editorial boards of ThAcademy of Management Journal and ThAcademy of Management Review Biography Rafaeli completed her undergraduate studies in Psychology and Mathematics at the University of Haifa in Israel. She completed her graduate (MA and PhD) studies at the Ohio State University in 1985 iOrganisational Psychologyand post-doctorate research at the Faculty of Industrial Engineering and Management at Stanford University in California. Academic career ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Hebrew University In Jerusalem
The Hebrew University of Jerusalem (HUJI; he, הַאוּנִיבֶרְסִיטָה הַעִבְרִית בִּירוּשָׁלַיִם) is a public research university based in Jerusalem, Israel. Co-founded by Albert Einstein and Dr. Chaim Weizmann in July 1918, the public university officially opened in April 1925. It is the second-oldest Israeli university, having been founded 30 years before the establishment of the State of Israel but six years after the older Technion university. The HUJI has three campuses in Jerusalem and one in Rehovot. The world's largest library for Jewish studies—the National Library of Israel—is located on its Edmond J. Safra campus in the Givat Ram neighbourhood of Jerusalem. The university has five affiliated teaching hospitals (including the Hadassah Medical Center), seven faculties, more than 100 research centers, and 315 academic departments. , one-third of all the doctoral candidates in Israel were studying at the HUJI. Among its first f ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Anger
Anger, also known as wrath or rage, is an intense emotional state involving a strong uncomfortable and non-cooperative response to a perceived provocation, hurt or threat. A person experiencing anger will often experience physical effects, such as increased heart rate, elevated blood pressure, and increased levels of adrenaline and noradrenaline. Some view anger as an emotion which triggers part of the fight or flight response. Anger becomes the predominant feeling behaviorally, cognitively, and physiologically when a person makes the conscious choice to take action to immediately stop the threatening behavior of another outside force. The English word originally comes from the term ''anger'' from the Old Norse language. Anger can have many physical and mental consequences. The external expression of anger can be found in facial expressions, body language, physiological responses, and at times public acts of aggression. Facial expressions can range from inward angling of the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Queue Management
How does the queue management system work? Queue management is the process of managing the experiences of customers waiting in the queue to improve business.This system quantifies queuing demand for your business, such that your staff can be made aware in real-time and make adjustments to their service dispensation A powerful queue management software facilitates a seamless customer journey by providing different solutions ranging from Linear and Virtual queuing systems to appointment booking options and a more sophisticated method like queue management mobile app. A queue management system is used to control queues. Queues of people form in various situations and locations in a queue area. The process of queue formation and propagation is defined as queuing theory. What is a queue management system? A queue management system is a set of tools and sub-systems assist in controlling customers’ flow, managing the waiting time and enhancing customers’ experience for multiple ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Queue Area
Queue areas are places in which people queue (first-come, first-served) for goods or services. Such a group of people is known as a ''queue'' (British usage) or ''line'' (American usage), and the people are said to be waiting or standing ''in a queue'' or ''in line'', respectively. (In the New York City area, the phrase ''on line'' is often used in place of ''in line''.) Occasionally, both the British and American terms are combined to form the term "queue line". Examples include checking out groceries or other goods that have been collected in a self service shop, in a shop without self-service, at an ATM, at a ticket desk, a city bus, or in a taxi stand. Queueing is a phenomenon in a number of fields, and has been extensively analysed in the study of queueing theory. In economics, queueing is seen as one way to ration scarce goods and services. Types Physical History The first written description of people standing in line is found in an 1837 book, '' The French Revol ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. Customer service does not only focus on the external aspect of the organization, but also the internal relations that facilitate the business activity. For ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Symbol
A symbol is a mark, sign, or word that indicates, signifies, or is understood as representing an idea, object, or relationship. Symbols allow people to go beyond what is known or seen by creating linkages between otherwise very different concepts and experiences. All communication (and data processing) is achieved through the use of symbols. Symbols take the form of words, sounds, gestures, ideas, or visual images and are used to convey other ideas and beliefs. For example, a red octagon is a common symbol for "STOP"; on maps, blue lines often represent rivers; and a red rose often symbolizes love and compassion. Numerals are symbols for numbers; letters of an alphabet may be symbols for certain phonemes; and personal names are symbols representing individuals. The variable 'x', in a mathematical equation, may symbolize the position of a particle in space. The academic study of symbols is semiotics. In cartography, an organized collection of symbols forms a legend for a map ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Service Industry
The tertiary sector of the economy, generally known as the service sector, is the third of the three economic sectors in the three-sector model (also known as the economic cycle). The others are the primary sector (raw materials) and the secondary sector (manufacturing). The tertiary sector consists of the provision of services instead of end products. Services (also known as " intangible goods") include attention, advice, access, experience and affective labor. The production of information has been long regarded as a service, but some economists now attribute it to a fourth sector, called the quaternary sector. The tertiary sector involves the provision of services to other businesses as well as to final consumers. Services may involve the transport, distribution and sale of goods from a producer to a consumer, as may happen in wholesaling and retailing, pest control or entertainment. The goods may be transformed in the process of providing the service, as happens in the r ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Dress Code
A dress code is a set of rules, often written, with regard to what clothing groups of people must wear. Dress codes are created out of social perceptions and norms, and vary based on purpose, circumstances, and occasions. Different societies and cultures are likely to have different dress codes, Western dress codes being a prominent example. Dress codes are symbolic indications of different social ideas, including social class, cultural identity, attitude towards comfort, tradition, and political or religious affiliations. Dress code also allows individuals to read others' behavior as good, or bad by the way they express themselves with their choice of apparel. History Europe From the seventh through the ninth centuries, the European royalty and nobility used a dress code to differentiate themselves from other people. All classes generally wore the same clothing, although distinctions among the social hierarchy began to become more noticeable through ornamented garments. Com ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Robert I
Robert I may refer to: *Robert I, Duke of Neustria (697–748) *Robert I of France (866–923), King of France, 922–923, rebelled against Charles the Simple *Rollo, Duke of Normandy (c. 846 – c. 930; reigned 911–927) * Robert I Archbishop of Rouen (d. 1037), Archbishop of Rouen, 989–1037, son of Duke Richard I of Normandy * Robert the Magnificent (1000–1035), also named Robert I, Duke of Normandy, 1027–1035), father of William the Conqueror. Sometimes known as Robert II, with Rollo of Normandy, c. 860 – c. 932, as Robert I because Robert was his baptismal name when he became a Christian *Robert I, Duke of Burgundy (1011–1076), Duke of Burgundy, 1032–1076 * Robert I, Count of Flanders (1029–1093), also named Robert the Frisian, Count of Flanders, 1071–1093 * Robert I de Brus (ca. 1078 – 1141/1142) *Robert I of Dreux (c. 1123 – 1188), Count of Braine in France, son of King Louis VI *Robert I of Artois (1216–1250), son of King Louis VIII of France *Robert ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Emotional Labor
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers, clients and managers. This includes analysis and decision making in terms of the expression of emotion, whether actually felt or not, as well as its opposite: the suppression of emotions that are felt but not expressed. This is done so as to produce a certain feeling in the customer or client that will allow the company or organization to succeed. Roles that have been identified as requiring emotional labor include those involved in public administration, law, childcare, health care, social work, hospitality, media, advocacy and espionage. As particular economies move from a manufacturing to a service-based economy, more workers in a variety of occupational fields are expected to manage their emotions according to employer demands when compared to sixty ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Quality Circle
A quality circle or quality control circle is a group of workers who do the same or similar work, who meet regularly to identify, analyze and solve work-related problems. It consists of minimum three and maximum twelve members in number. Normally small in size, the group is usually led by a supervisor or manager and presents its solutions to management; where possible, workers implement the solutions themselves in order to improve the performance of the organization and motivate employees. Quality circles were at their most popular during the 1980s, but continue to exist in the form of Kaizen groups and similar worker participation schemes. Typical topics for the attention of quality circles are improving occupational safety and health, improving product design, and improvement in the workplace and manufacturing processes. The term ''quality circles'' was most accessibly defined by Professor Kaoru Ishikawa in his 1985 handbook, "What is Total Quality Control? The Japanese Way" an ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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