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1-800
A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code. The specific service access varies by country. History The features of toll-free services have evolved as telephone networks have evolved from electro-mechanical call switching to computerized stored program controlled networks. Originally, a call billed to the called party had to be placed through a telephone company operator as a collect call, often long-distance. The operator had to secure acceptance of the charges at the remote number, or even transfer that decision to a long-distance operator, before manually completing the call. Some large businesses and government offices received large numbers of collect calls, which proved time-consuming for operators and the callers. Manual toll-free systems Prior ...
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Phoneword
Phonewords are mnemonic phrases represented as alphanumeric equivalents of a telephone number. In many countries, the digits on the telephone keypad also have letters assigned. By replacing the digits of a telephone number with the corresponding letters, it is sometimes possible to form a whole or partial word, an acronym, abbreviation, or some other alphanumeric combination. Phonewords are the most common vanity numbers, although a few all-numeric vanity phone numbers are used. Toll-free telephone numbers are often branded using phonewords; some firms use easily memorable vanity telephone numbers like 1-800 Contacts, 1-800-Flowers, 1-866-RING-RING, or 1-800-GOT-JUNK? as brands for flagship products or names for entire companies. Local numbers are also occasionally used, such as +1-514-AUTOBUS or STM-INFO to reach the Société de transport de Montréal, but are subject to the constraint that the first few digits are tied to a geographic location - potentially limiting the a ...
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Wide Area Telephone Service
Wide Area Telephone Service (WATS) was a flat-rate long-distance service offering for customer dial-type telecommunications in some of the countries that adhere to the North American Numbering Plan. The service was between a given customer phone (also known as a "station") and stations within specified geographic rate areas, employing a single telephone line between the customer location and the serving central office. Each access line could be arranged for outward (OUT-WATS) or inward (IN-WATS) service, or both. WATS was introduced by the Bell System in 1961 as a primitive long-distance flat-rate plan by which a business could obtain a special line with an included number of hours ('measured time' or 'full-time') of long-distance calling to a specified area. These lines were most often connected to private branch exchanges in large businesses. WATS lines were the basis for the first direct-dial toll-free +1-800 numbers (intrastate in 1966, interstate in 1967); by 1976, WATS broug ...
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Vanity Number
A vanity number is a local or toll-free telephone number for which a subscriber requests an easily remembered sequence of numbers for marketing purposes. While many of these are phonewords (such as 1-800-Flowers, 313-DETROIT, 1-800-Taxicab or 1-800-Battery), occasionally all-numeric vanity phone numbers are used. Numbers ending with repeated digits (such as -1111) are heavily advertised by taxi and food delivery companies; the Pizza Pizza chain has trademarked 967-1111, a Toronto local number. A memorable repeated sequence is also valuable to hotel chain franchisors such as Super 8 Motels, which advertises 1-800-800-8000. A broadcaster may match a local telephone number to a station frequency (an AM 1010 radio call-in programme may use 872-1010 or a TV channel 13 studio may adopt 224-13-13.). An eye clinic may choose a number terminating in 20/20.
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RespOrg
In the North American Numbering Plan, a RespOrg (a contraction for responsible organization) is a company that maintains the registration for individual toll-free telephone numbers in the distributed Service Management System/800 database. Their function in North American telephony is analogous to that of an individual registrar in the Internet's Domain Name System. RespOrgs were established in 1993 as part of a Federal Communications Commission order instituting toll-free number portability. A RespOrg (pronounced as though it were a single word, something like ''"ressporg"'') can be a long-distance company, reseller, end user or an independent that offers an outsourced service. Theory of operation The initial implementation of toll-free calling was primitive. In the 1950s, a collect call or a call to a Zenith number had to be completed manually by a telephone operator; by 1967, a direct-dial +1-800 number could be provided using Wide Area Telephone Service, but each prefix was ti ...
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Automatic Number Identification
Automatic number identification (ANI) is a feature of a telecommunications network for automatically determining the origination telephone number on toll calls for billing purposes. Automatic number identification was originally created by the American Telephone and Telegraph Company (AT&T) for long distance service in the Bell System, eliminating the need for telephone operators to manually record calls. Modern ANI has two components: information digits, which identify the class of service, and the calling party billing telephone number. The term is also used to describe the functions of two-way radio selective calling that identify the transmitting user. ANI is distinct from newer caller ID services, such as call display, which are solely for informing a subscriber. Toll-free telephone numbers Modern toll-free telephone numbers, which generate itemized billing of all calls received instead of relying on the special fixed-rate trunks of the Bell System's original Inward WAT ...
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Collect Call
A collect call in Canada and the United States, known as a reverse charge call in other parts of the English-speaking world, is a telephone call in which the calling party wants to place a call at the called party's expense. In the past, collect calls were only possible as an operator-assisted call, but with the introduction of computer-based telephone dialing equipment, it is now possible to place a collect call without using an operator, which is called automated operator services (AOS) as opposed to Home Country Direct (HCD). (Automated reverse charge dialing eliminates a service that could be provided, at a higher fee, only on operator-assisted connections: the person-to-person call, in which there is no charge unless a designated person is available.) While Mother's Day has the highest number of phone calls, the most collect calls are made on Father's Day. Services Australia Several companies previously provided reverse call services in Australia, including 1800MUMDAD - ...
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Long-distance Calling
In telecommunications, a long-distance call (U.S.) or trunk call (also known as a toll call in the U.K. ) is a telephone call made to a location outside a defined local calling area. Long-distance calls are typically charged a higher billing rate than local calls. The term is not necessarily synonymous with placing calls to another telephone area code. Long-distance calls are classified into two categories: national or domestic calls which connect two points within the same country, and international calls which connect two points in different countries. Within the United States there is a further division into long-distance calls within a single state (intrastate) and interstate calls, which are subject to different regulations (counter-intuitively, calls within states are usually more expensive than interstate calls). Not all interstate calls are long-distance calls. Since 1984 there has also been a distinction between intra-local access and transport area (LATA) calls and those ...
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Zenith Number
A Zenith number was a special type of telephony service that allowed a calling party to call the number's owner at no charge by requesting the call from a switchboard operator and citing the "Zenith", "Enterprise" or "WX" number. The service preceded the system of toll-free telephone numbers with area code 800 in the United States. Introduced in the 1930s, a Zenith number was listed in local directories in each community from which a business desired to receive calls. In that era, direct-dial numbers were commonly published with telephone exchange names followed by digits, such as in the telephone number "PEnnsylvania 6-5000". The letter Z appeared on many telephone dials from the early 1930s to the early 1950s at the same position as the label ''Operator'', indicating that the caller had to call the operator to place the call. The operator looked up the city and regular number in that city corresponding to the Zenith number, typically in a paper book kept at the switchboard and co ...
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Shared-cost Service
{{Hatnote, +808 redirects here. For the area code in the State of Hawaii U.S.A. see Area code 808 Shared-cost service is an intermediate level of telephone call billing where the charge for calling a particular international or long-distance phone number is partially, but not entirely, paid for by the recipient. Domestic Shared cost numbers normally enable non-geographical or long-distance calls that are priced to the caller as if they were local. The difference is paid by the called party. International International shared-cost service is known as ISCS or UISCN (Universal International Shared Cost Number). The service has been allocated country code +808. As of 2013, the numbers are only available to Germany, Liechtenstein and Switzerland ). Swiss law does not designate a ''capital'' as such, but the federal parliament and government are installed in Bern, while other federal institutions, such as the federal courts, are in other cities (Bellinzona, Lausanne, Luzern, Ne ...
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Cable & Wireless Communications
Cable & Wireless Communications Ltd operating as C&W Communications is a telecommunications company which has operations in the Caribbean and Central America. It is owned by Liberty Latin America and is headquartered in Denver, Colorado. It was formed when Cable & Wireless plc demerged in 2010 to form two companies (the other being Cable & Wireless Worldwide plc). In November 2015, Liberty Global announced it would purchase Cable & Wireless Communications. The company was officially acquired by Liberty Global on May 16, 2016. Following the split of Liberty Latin America from Liberty Global in 2018, Cable & Wireless became owned by Liberty Latin America. The company operates under a number of brands, including C&W Business, C&W Networks, Cable & Wireless Panama, and BTC Bahamas. After Cable & Wireless Communications purchased Columbus Communications in 2015, it replaced its LIME brand with Columbus' Communications History British and transatlantic cables and Eastern Tel ...
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First Come, First Served
Queueing theory is the mathematical study of waiting lines, or queues. A queueing model is constructed so that queue lengths and waiting time can be predicted. Queueing theory is generally considered a branch of operations research because the results are often used when making business decisions about the resources needed to provide a service. Queueing theory has its origins in research by Agner Krarup Erlang when he created models to describe the system of Copenhagen Telephone Exchange company, a Danish company. The ideas have since seen applications including telecommunication, traffic engineering, computing and, particularly in industrial engineering, in the design of factories, shops, offices and hospitals, as well as in project management. Spelling The spelling "queueing" over "queuing" is typically encountered in the academic research field. In fact, one of the flagship journals of the field is ''Queueing Systems''. Single queueing nodes A queue, or queueing node ...
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Telephone Number
A telephone number is a sequence of digits assigned to a landline telephone subscriber station connected to a telephone line or to a wireless electronic telephony device, such as a radio telephone or a mobile telephone, or to other devices for data transmission via the public switched telephone network (PSTN) or other public and private networks. A telephone number serves as an address for switching telephone calls using a system of destination code routing. Telephone numbers are entered or dialed by a calling party on the originating telephone set, which transmits the sequence of digits in the process of signaling to a telephone exchange. The exchange completes the call either to another locally connected subscriber or via the PSTN to the called party. Telephone numbers are assigned within the framework of a national or regional telephone numbering plan to subscribers by telephone service operators, which may be commercial entities, state-controlled administrations, or oth ...
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